Published by lovekara on Feb 29, 2024

contact Screenshot Chat with our AI-based Screenshot Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Screenshot?



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Why chat with our AI Screenshot Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Screenshot.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. 4.explain the light control adjustments because it is given resting upon the excsses, -x and 5,/ Maybe I am aspect 2much include the resiz.The camera icon in upper left corner is always visible to take a screenshot no matter what the app, then send it, edit it, paste it, or save it.

2. In particular, after I opened this app and took a screenshot, a large icon for screenshot appeared in ALL my screen views whether I was using the app or not, and I couldn't find a way to close it.

3. For auto start with system [again the memory and processor will be issue]Of course user can lock the icon forapplication software on instant call keeping the icon on home screen.Allowed to choose the storage and format place and format.

4. HOWEVER, it sometimes blacks out the bottom half of the screenshot AND other times has a yellow hue! It doesnt matter if I use the Volume/On or the button on my screen.

5. Only then did the annoying icon on top of all my screen views go away.The buttons on my phone are very hard to press, so I was hopeful that this one would do what it promised.

6. Trying to press down the volume down button while hitting the power key, pretty much qualifies you as being a contortionist.

7. I highly recommend!Light, fast, simple, customizeable, no root required, and even lets you change the screenshot directory on the fly.

8. Try it out -- it's definitely worth your time.I have come to rely on my little friend in the corner who never pops up at inappropriate moments and becomes a nuance because you can't get rid of them, he always asks first before he takes photos, very unobtrusive and he has got me out of a 'spot' a few times.

9. 3While working repeatedly the screen icon camera vanishes so again I have to restart the app.

10. Can't can't capture images by pressing the volume down and power buttons, and it's literally IMPOSSIBLE to find where the hell the capured pictures end up.

11. It gives you editing options right after you take the screenshot, while you can edit before you leave the app and gives you an option on sharing it as well.

Steps to Troubleshoot & Fix Screenshot Issues

1. Fix Screenshot Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Screenshot: Restarting the app will resolve most errors.
  2. Update the Screenshot App. Here is how:
    1. On Android goto PlayStore » Search for "Screenshot" » Open Screenshot » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Screenshot » click "UPDATE".
  3. Clear Screenshot app cache: Clearing cached data will force your app to retrieve the latest data directly from Screenshot servers.
    1. On Android, goto Settings » Apps » Select "Screenshot" » click Storage » click "Clear Cache".
  4. Check Screenshot app permissions. If any of these permissions required to use your device's features are disenabled, Screenshot might not work.
  5. Uninstall and reinstall Screenshot. If nothing else has worked, completely uninstall Screenshot then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Screenshot not working


2. Fix Screenshot Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Screenshot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Screenshot not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Screenshot may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Kirk Hutchings

Please delete my screen shot account

— 2 years ago by Diane Kibbey Stewart

I am requesting cancellation of my subscription of ScanShot Thank you