Published by Eko Devices on Aug 16, 2023

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Why should I report an Issue with Eko: Digital Stethoscope + ECG?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Eko Devices to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Eko: Digital Stethoscope + ECG image 1 contact Eko: Digital Stethoscope + ECG image 2

About Eko: Digital Stethoscope + ECG

1. When connected to a compatible digital stethoscope, the Eko App automatically checks for arrhythmias during auscultation and rhythm assessments when recording analysis is enabled. - Listen wirelessly using the Bluetooth-enabled device of your choice. - Record, play back, annotate, and save stethoscope sounds and ECG*. - Securely store unlimited recordings for future reference. - Generate and share reports with trusted colleagues or upload to compatible EHRs. - Aid in medical education and patient engagement. *3-lead ECG is available on the CORE 500™ Digital Stethoscope.

2. The CORE 500™ Digital Stethoscope is for healthcare professionals only and can be paired with arrhythmia detection in the U. S. only.

3. Turn every patient encounter into an early detection opportunity for cardiac and pulmonary disease. Your time is limited.

4. Requires a compatible device. Visit ekohealth. com to learn more about compatible devices.

5. The Eko App fits disease detection seamlessly into your physical exam workflow.

6. Yet exceptional care requires detail.

7. Have questions or feedback?

8. Contact us at support@ekohealth. com.

Eko Customer Insights

1. I love the ability to change audio filters but ABHOR doing so on the app as I would need multiple hands! Please update firmware to allow audio filter switching on the Core itself! Maybe an option to turn the record button into an audio filter switching button? Recording is not fun or shareable as i thought it'd be.

2. I've been trying to come up with a set up where I could effectively just have the bell connected to the core attachment and then transmit to a Bluetooth headphone, so I can listen to lung and heart sounds while in full ppe and, the app is quality prohibitive for allowing that to happen.So far so good.

3. The app is garbage, you need to have the open to connect the core to your phone, and the app has terrible sound quality and makes pretty poor recordings.

4. I am only using it as an individual nurse on the Med/Surg floor of a hospital, so I have not used it as a remote listening device with headphones, or to record and send to a provider.

5. I also wish there was a way to switch between heart and lung audio filters without having to open the app (a double button click?).

6. Great product that works well, just needs a little more synchrony so I'm not having to use two things at once.I am pretty impressed with the Eko device and app so far.

7. The filters are the best part of the app and the most helpful in a noisy hospital room.The product is great and helps amplify and clear sounds.

8. Volume is great, because I have had problems hearing murmurs before, but not now.This rating is only for the app, i love the actual Core.

9. and the Bluetooth connection is a little slow on my android device.

10. 6/16/19: better again, would like to see the ability to log in via fingerprint or iris recognition.Wow! I LOVE how I can record and send a recorded strip to another provider.

11. original: Duo works great on my other iOS device.

Steps to Troubleshoot & Fix Eko Issues

1. Fix Eko Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Eko: Restarting the app will resolve most errors.
  2. Update the Eko App. Here is how:
    1. On Android goto PlayStore » Search for "Eko" » Open Eko: Digital Stethoscope + ECG » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Eko » click "UPDATE".
  3. Clear Eko: Digital Stethoscope + ECG app cache: Clearing cached data will force your app to retrieve the latest data directly from Eko servers.
    1. On Android, goto Settings » Apps » Select "Eko: Digital Stethoscope + ECG" » click Storage » click "Clear Cache".
  4. Check Eko app permissions. If any of these permissions required to use your device's features are disenabled, Eko might not work.
  5. Uninstall and reinstall Eko. If nothing else has worked, completely uninstall Eko then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Eko not working

2. Fix Eko Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Eko be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Eko not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Eko may not be able to connect to the Internet when running in the background.

Reported Issues