Published by Banco Central do Brasil

Report an issue with BC + Perto.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with BC + Perto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banco Central do Brasil to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

BC + Perto Customer Insights

1. Pro futuro, seria bacana poder acessar os cursos pelo app e ter algum menu que dê notícias do trabalho e dos projetos desenvolvidos pelo BC.Botão Acompanhe sua demanda não funcionaPensei que fosse conseguir me cadastrar para acesso ao meu Registrato (registro de chaves Pix), mas não.

2. Nele há links para outros apps, contato direto com o BC e é possível também ler alguns relatórios (em pdf) como da inflação, por exemplo.

3. When can I go to hospital? Ask ☆star how many times( ×××× ) have to repeat to hospital, I have citizenship, I have many female/Male friends, family together etc.

4. Times is the numbers that ☆ use outside the environment of spaces or how many times (×××)EficienteMuito bom, funciona bem!!Aplicativo bom para os que já têm certo conhecimento de economia.

5. After 10.10.2020.where is aeroplanes about 10unit around my house rooftop missing? Dog food n prison clothes I'm okay.

6. Bem simples, poucas funções, mas atende o propósito (ter o BC mais próximo do cidadão).

7. E boa parte dos botões são só links que abrem alguma página no navegador.

8. Hi, king Brazil, hi onwer finance, 49 years attack space ingredient.

9. Hospital discuss with ☆star please forgive me to hospital.

Steps to Troubleshoot & Fix BC + Perto Issues

1. Fix BC + Perto Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BC + Perto: Restarting the app will resolve most errors.
  2. Update the BC + Perto App. Here is how:
    1. On Android goto PlayStore » Search for "BC + Perto" » Open BC + Perto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BC + Perto » click "UPDATE".
  3. Clear BC + Perto app cache: Clearing cached data will force your app to retrieve the latest data directly from BC + Perto servers.
    1. On Android, goto Settings » Apps » Select "BC + Perto" » click Storage » click "Clear Cache".
  4. Check BC + Perto app permissions. If any of these permissions required to use your device's features are disenabled, BC + Perto might not work.
  5. Uninstall and reinstall BC + Perto. If nothing else has worked, completely uninstall BC + Perto then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BC + Perto not working


2. Fix BC + Perto Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BC + Perto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BC + Perto not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BC + Perto may not be able to connect to the Internet when running in the background.

Reported Issues