Published by AR Mobile Dev on May 25, 2024

Report an issue with TiviMate Companion.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with TiviMate Companion?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AR Mobile Dev to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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TiviMate Companion Customer Insights

1. Would love to see this feature added for easier access across all devices.I really like the UI and customizable aspect of the software, I just wish there was an easy way to sync settings between multiple devices.

2. Other than that.....a great media player.This used to be the best IPTV Player, but for sometime now, it's been really buggy! There's just way too much freezing, buffering, along with the inability to catch up on shows, the inability to constantly record full programs and the inability to backup data constantly.

3. close :PI love Tivimate! It's smooth, has lots of great features and is easy and intuitive to use.

4. Had a few technical issues when trying to sync companion with my devices so I contacted support through the email provided.

5. I wish this app worked on the Android smartphones!!! Seriously great app!!Love the app.

6. I have six Chromecast devices that run Tivimate and would have to manually input all the settings.

7. Would be 5 stars and even better if we could log in and keep our Playlist data and settings across all devices.

8. For those saying the companion app does nothing, it's a vehicle to subscribe to the app and manage your devices.

9. While other programs I use on the same firestick will record to the external storage device, tivimate will not see the drive at all.

10. With the firestick OTG cable, I am able to add additional external storage for movies and recorded video.

11. I sincerely hope these issues are addressed soon.The app is great, and getting better all the time.

Steps to Troubleshoot & Fix TiviMate Companion Issues

1. Fix TiviMate Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TiviMate Companion: Restarting the app will resolve most errors.
  2. Update the TiviMate Companion App. Here is how:
    1. On Android goto PlayStore » Search for "TiviMate Companion" » Open TiviMate Companion » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TiviMate Companion » click "UPDATE".
  3. Clear TiviMate Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from TiviMate Companion servers.
    1. On Android, goto Settings » Apps » Select "TiviMate Companion" » click Storage » click "Clear Cache".
  4. Check TiviMate Companion app permissions. If any of these permissions required to use your device's features are disenabled, TiviMate Companion might not work.
  5. Uninstall and reinstall TiviMate Companion. If nothing else has worked, completely uninstall TiviMate Companion then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TiviMate Companion not working


2. Fix TiviMate Companion Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TiviMate Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TiviMate Companion not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TiviMate Companion may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I got an account and having an issue URL and EPG

    — by Alfonsa James 3 years ago

  • I have a premium account with you and can't log into my account. I have tried changing the password, but that doesn't work. I have emailed you several times and get no response. I came across this platform to contact you and said why not it can't hurt since I've gotten no response as of yet. Please advise.

    — by Daryl Lloyd 3 years ago

  • I downloaded the app but I can’t get to playlist I can’t get any further don’t have a username or password or the other information please help it’s not a complaint

    — by Robert 3 years ago

  • I have forgot my password on my tv mate for parental control... I can't get into tv mate to change any settings... how can I rest my parental control password.. need help thank you

    — by john a araujo 3 years ago

  • I downloaded tivimate app and created an account for $7.99 and when I try an log it it’s says no valid order! Please help me it also says I have til July 24 for free and then the $7.99 would come out my account

    — by Darrell Virgin 3 years ago

  • Forgot my password to log onto account to unlock!!?

    — by Lyle H Zeiss 3 years ago

  • Hi I just want my account deleted and my money back on my card please.

    — by William Goodwin 3 years ago

  • it not working fpr me plase cbontact me

    — by Prisheila A Camacho 3 years ago

  • Signed up but didn’t recursive url to add tv playlist

    — by Corey 3 years ago

  • Need help getting Xtream codes

    — by Rene Villarreal 3 years ago

  • I have purchased the premium for TiviMate but every single time I Try to sign in to my account on the fire stick, it says "Could not log in, try again later"....What is the problem? Ihave been trying for almost a week now and still NOTHING!!!!! I have literally paid for a service I can't even use. This is very frustrating.

    — by Donna Green 3 years ago

  • Why is they taking so long to get back to me

    — by Bettie Holmes 3 years ago

  • I tried to put my password in and it doesn't work please respond back

    — by Bettie Holmes 3 years ago

  • I just bought the one year subscription and I did not receive any email to set up the application

    — by Maritza Sujey Pinto Orellana 3 years ago

  • Hi I signed up for the $7.99 service but I used the wrong email address. I used dtla7778@redacted instead of the correct one that is dtla7778-1@redacted so I never got the codes to finish the installation. Please help!!!!!

    — by Junior Barron 3 years ago

  • hello, I bought the subscription to the premium account for 1 year, everything was going well until now, my premium account is no longer recognized, that is to say that when I connect I am asked to subscribe to the premium subscription when I have already subscribed. and when i want to try to subscribe as instructed, it is marked that the subscription is already registered for another user, help me find a solution i paid for and can't use it. thank you

    — by Pascal ottogali 3 years ago

  • Need logim information

    — by Melvin Wallace 3 years ago

  • What is the server address? I can't login to tv mate

    — by Angela Delzoppo 3 years ago

  • I have 1 Tivimatemate premium account, however, Im trying to create a new account with a different email, and I keep get the following message: Order is registered to another user.

    — by HARRY ALEXANDER 3 years ago

  • Hi are tivimate won't update epg and isn't showing us any names of any of the tv shows we have tried updating the tivimate we have Uninstalled and reinstalled tivimate. We have forced stopped it and reopened it and with no luck we know other people using your app with the same streaming provider that don't have any issues. Do you have any suggestions to help fix this problem? Thanks

    — by Randy Brannon 3 years ago

  • Have just subscribed to the 5 devices for $20 subscription. After I downloaded the app on the firestick and try to unlock the premium and then sign in, it keeps telling me to try again later. Just FYI, I payed for subscription last night and have tried numerous times. Always same message. Thank you

    — by Sharon Raffety 3 years ago

  • hi im trying to login on my tv with tvmate premium but cant , the page with anu name , username and password , can you reconfirm this info . please . also my tv is working fine downstairs but in my garage i cant get into it and cannot add the playlist , well the correct one

    — by elias Bomben 3 years ago

  • My service keeps keep pausing and giving me error codes 403 and running really fast please check into this matter maybe check my connection oh my signal from you guys end

    — by Glen Gray 3 years ago

  • I can not open the Mt tv as I had. A message informing me that the the tv is activated
    I tried it but it is not working because I do not have the command to open it. M3u extreme codes or.stalker porteplease email and give me direction to operate my tv thanks

    — by Raphael Ampey-Mettle 3 years ago

  • Morning have have the yearly subscription and it ends this September how can I change to a lifetime subscription in September?

    — by Lou Vetri 3 years ago

  • I purchased 1-year package ($4.99) February 2021 through Pay-Pal with TIVIMATE, it worked good since yesterday it didn’t work at all, all channels stopped streaming.
    Thanks

    — by Ilham Rafie 3 years ago

  • Having a very hard time connecting with app and starting one device

    — by Yolanda 3 years ago

  • WHEN I GOT THE TIVI COMPANION I ENTER MY EMAIL AS wolfpack@redacted

    my correct email is

    wolfpackman1000@redacted

    i could not log on due I had the wrong email in the software when i went to pay for it.

    could you please fix this asap so i can pay for it and get the software on my amazon.

    again i tried to log in as wolfpack1000@redacted

    my correct email is wolfpackman1000@redacted

    I even paid for the service but i think the charge was cancle.

    thanks for your help on this.

    — by doyle 3 years ago

  • Will the catchup feature ever come back?

    — by Lou Vetri 3 years ago

  • I have paid for the premium package and it saying no valid order.

    — by Mark Thorpe 3 years ago

  • Hello,
    I’m trying to purchase your subscription for 19.98, but I’m having trouble with google play . Is there another way I could purchase it? Can you send me a link please to severianolopez123@redacted
    So I could create my account and start using it

    Thank you…

    — by Severiano Lopez 3 years ago

  • I was trying to purchase the premium package, and it won’t let me, I try using methods and still won’t let me?

    Thanks

    — by Severiano Lopez 3 years ago

  • So I bought a lifetime sub, I logged into tivimate on one device and it worked fine. When I tried to do another device it says username or password incorrect and I made sure everything was correct and still didn't work. When I go to the companion app and login to see my devices, the page comes up where you choose if you want subscription or one time payment. If i click on one time payment it says order is registered to another user. I have tried everything I could think of, could someone please help with this.

    — by Bob 3 years ago

  • I purchased 1-year package ($4.99) March 15th through Pay-Pal with TIVIMATE. My welcome e-mail/with login information came from IPTV Stream. I don't know why. But the login info did not work. If you could send me a functional Username/Password to login, it would be appreciated. Again I have never had Service (It is now In June).
    Please Help!!!

    — by Larry Hiller 3 years ago

  • Gratis ?

    — by Juniku 3 years ago

  • I have a TiviMate account and have had purchased a TiviMate Companion fo a year. I purchased a new television and attempted to instal TiviMate but I have forgotten my password and have not been able to recover it. I have submitted SEVERAL "email address and forgotten password" requests without any response. My email is my use ID or it may be ez2L4ypTMs. At this point I don't know anymore. Can you help me recover my account password please.

    — by Stan Cruz 3 years ago

  • I personally use TiViMate and would like to offer the service to my customers. We are trying to plan a way to accomplish this, to bring more awareness to your product, and make a profit. Do you offer any programs for resellers?

    — by Admin 3 years ago

  • I am still trying to upgrade to Premium. I have reinstalled and rebooted. I get the message "Invalid SKU in Google Play".

    — by Roland Soucie 3 years ago

  • I am using an Android device, v.10). I downloaded your app from Google Play. Then I entered a playlist from Voodoo. The EPG was download. The problem is when I move from one channel to the next and click OK up comes two choices "update to Premium, or "back". I wanted to try the free version before updating to premium. It is very annoying to have to click "back" after each channel selection.

    — by Roland Soucie 3 years ago

  • Can’t sign in order #GPA.3364-9963-9063-35482

    — by Percellthomas 3 years ago

  • This is the second email I’ve sent.I got on my fire stick,clicked on tivi mate. Signed into my account to unlock it and it says no valid order. Please help! Thank you.

    — by Bill King 3 years ago

  • Need email address corrected to access premium features

    — by Porsche Mason 3 years ago

  • I paid for my subscription. Put in my email and password and click next and it tells me no valid order

    — by Bill King 3 years ago

  • Sorry guys got a little problem hope you fine people can help, for some reason when am on the app my esc and back button don't work, but they work on everything else and now I can't access my side menu, all this started today anyone know why this might be.

    — by Kay 3 years ago

  • I have paid to unlock Tivimate Premium, but it keeps saying that it cannot log me in. Please help.

    — by Marjorie Mumford 3 years ago

  • Hello, I have yet to hear from someone to fix my issue. I have paid for premium service, ans I am unable to login to unlock the premium restrictions

    — by Marjorie Mumford 3 years ago

  • I have the premium tiviMate and every time I record something I have terrible buffering issues when watching another channel. Things stop recording in the middle of the show. This is not what I signed up for.

    — by Laura Grosso 3 years ago

  • Not working on any of my devices

    — by Joe 3 years ago

  • Hello, I paid for the one time fee for to unlock Tivimate and every time I try to long in to activate it, it says that I’m unable to and to try back later. This has been going on for about 3 days.

    — by Marjorie Mumford 3 years ago

  • hallo
    ik heb dmtn iptv , dat doet goed met alles behalve groep bein media dan gaat blokkeren en moet ik box uit elektrische halen
    hoe komt dat?

    — by Souad 3 years ago

  • I have a problem with pay account tivimate unlock premium please help me. I am not allowed to click (subscription? Per year) on your tivimate companion application. I want to buy 2 packages . Please help me i have need for my client IPTV they are with app TIVIMATE player

    — by Fatbardh 3 years ago

  • I registered for Tivimate Companion and when I go to unlock premium it says unable to login try back later! I used same email and password I got companion with! On companion it shows 1 device my firestick!

    — by Kyle Durham 3 years ago

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