Published by AR Mobile Dev on Mar 23, 2023

Report an issue with TiviMate Companion.
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TiviMate Companion Customer Insights

1. Would love to see this feature added for easier access across all devices.I really like the UI and customizable aspect of the software, I just wish there was an easy way to sync settings between multiple devices.

2. Other than that.....a great media player.This used to be the best IPTV Player, but for sometime now, it's been really buggy! There's just way too much freezing, buffering, along with the inability to catch up on shows, the inability to constantly record full programs and the inability to backup data constantly.

3. close :PI love Tivimate! It's smooth, has lots of great features and is easy and intuitive to use.

4. Had a few technical issues when trying to sync companion with my devices so I contacted support through the email provided.

5. I wish this app worked on the Android smartphones!!! Seriously great app!!Love the app.

6. I have six Chromecast devices that run Tivimate and would have to manually input all the settings.

7. Would be 5 stars and even better if we could log in and keep our Playlist data and settings across all devices.

8. For those saying the companion app does nothing, it's a vehicle to subscribe to the app and manage your devices.

9. While other programs I use on the same firestick will record to the external storage device, tivimate will not see the drive at all.

10. With the firestick OTG cable, I am able to add additional external storage for movies and recorded video.

11. I sincerely hope these issues are addressed soon.The app is great, and getting better all the time.

Steps to Troubleshoot & Fix TiviMate Companion Issues

1. Fix TiviMate Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TiviMate Companion: Restarting the app will resolve most errors.
  2. Update the TiviMate Companion App. Here is how:
    1. On Android goto PlayStore » Search for "TiviMate Companion" » Open TiviMate Companion » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TiviMate Companion » click "UPDATE".
  3. Clear TiviMate Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from TiviMate Companion servers.
    1. On Android, goto Settings » Apps » Select "TiviMate Companion" » click Storage » click "Clear Cache".
  4. Check TiviMate Companion app permissions. If any of these permissions required to use your device's features are disenabled, TiviMate Companion might not work.
  5. Uninstall and reinstall TiviMate Companion. If nothing else has worked, completely uninstall TiviMate Companion then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TiviMate Companion not working


2. Fix TiviMate Companion Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TiviMate Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TiviMate Companion not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TiviMate Companion may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi I'm having an issue with my TV Guide for the past 6 months. Its says that my premium is locked and when I try to register on my Amazon advise it gives ne an error-

    — by Charmeen McFarland 1 year ago

  • Need to make a payment

    — by Charisse D Monroe 1 year ago

  • Paid for lifetime but lost settings on tivimate. When attempting to unlock premium states username and password are incorrect. Reset password, Now Tivi Companion is stating account already purchased for another account. Please advise

    — by Larry 1 year ago

  • How can I change from my expired yearly subscription to the one time payment ?

    — by Gerald 1 year ago

  • Hi there, how do I change the email address I registered with, im blocked out of old email address can can't get access anymore so I'd like to update to a new email address on my account.
    Kindest regards
    Terry Beedie

    — by Terry beedie 1 year ago

  • I have one fire stick working that number 2. But my other firestick I can not get it working or get Tivimate to work on fire stick. Is tivimate URL or Playlist or cabra is URL or play list . Is any one could help me or send me how to work it I been working on this for 4 day or more . I only have one firestick working . I hpe you send me information on this

    — by Ruth Betancourt 1 year ago

  • I don't have username and password and also url

    — by Aman Shah Bin ramile 1 year ago

  • I don't have username and password and also url

    — by Aman Shah Bin ramile 1 year ago

  • Dear Sir/Madam
    1...Can i stop someone ( who has my password to tivimate premium)...from connecting by changing my password.
    For example....will they lose the connection when i change my tivimate password.
    2...how do i purchase lifetime subscription ,
    Thank you

    — by Steven Marsh 1 year ago

  • Will not let me log in saying try later

    — by Steve 1 year ago

  • My premium account for splittpersonality2olu@redacted stopped working

    — by Olusegun Kolade 1 year ago

  • I just order tivimate companion life time subscription for one of my friend using email nforgot6@redacted but the app does not recognize that I purchase the app
    Order number: GPA.3329-5738-8482-25243
    Order date: Aug 8, 2022 10:37:14 PM EDT

    you can either email me back at the email I provide above or at rudawgr@redacted

    — by rodolfo 1 year ago

  • Can not install on additional tvs

    — by Kota P. McNeal 1 year ago

  • Good morning,
    I have the life time subscription and cancelled it by mistake.

    what can i do?

    — by Nadeem Diedericks 1 year ago

  • I paid my bill twice and I still have no service what is going on

    — by Eddie Aguilera 1 year ago

  • I would like to make a suggestion. I think that Tivimate companion app must validate everyone's email address when someone signs up. This action will allow detecting spelling problem email address. This is my case. In my email address, when I registered on Tivimate companion, I made a mistake: I typed: ,com (coma com) instead of .com (dot com). This why I could not unlock premuim features and when I would like to reset my Tivimate companion account, I didn't receive the reset email you sent me.
    So, it is important that you validate everyone email address to prevent spelling problem.

    — by Tolbert Jacquet 1 year ago

  • Just registered...when do I get access to the app

    — by ELLIOTT SEPULVEDA 1 year ago

  • Need to reset tivimate companion password

    — by James 1 year ago

  • Hi,
    I signed up for an tivimate account on August 2th. Then I bought and paid an one-year subscription via googlepay. Since, when I tried to unlock Tivimate premium, I always got this message: No valid order.
    Besides, I tried to reset my password on Tivimate companion. I got this message: an email were sent to you. I never found this email,
    So, I look forward hearing from you.
    Best regards,

    — by Tolbert Jacquet 1 year ago

  • GOOD MORNING!! I love tivimate!! I was trying to find out when my subscription renews or ends? I want to renew and but I don't remember if I bought the lifetime subscription or the yearly subscription. Can you please help me with that so I will be able to keep having tivimate? If I did not buy the lifetime can you set me up for auto renew or is there a lifetime I can get? Also I am trying to sign in to see when my tivimate subscription ends? I am also trying to find out when I purchased tivimate and how to sign in to look at it. Will you send me a email at korisurley@redacted if my subscription will expire if I did not buy the lifetime? Thank you so much. I love tivimate and your services.

    — by kori surley 1 year ago

  • Why cannot we login ??!! Please need help - subscribers are very upset

    Thanks
    Shams

    — by Shams 1 year ago

  • I need my url, I’d, & password in order to add playlists

    — by Jose 1 year ago

  • I have Tivimate account purchased, there are 4 devices in my account, now I cannot login to tivimate to register my existing device since I erase everything and reinstall Tivimate on my unit unfortunately, i cannot login and register my device.

    — by Shams 1 year ago

  • I have Tivimate account purchased, there are 4 devices in my account, now I cannot login to tivimate to register my existing device since I erase everything and reinstall Tivimate on my unit unfortunately, i cannot login and register my device.

    — by Shams 1 year ago

  • Hi did pay for the subscription but tivimate premium not working...let me only to watch channels no movie or series..please any help.

    — by Salvatore 1 year ago

  • Hello, I have been trying to get my m3u4u epg to work on Tivimate. I'm legally blind and having a hard time reading the directions. I keep getting an error that say " I successfully updated with 0 channels. I have been working on trying to get the EPG to upload for 3 days. Is there anyone that can help/ call me to help me get the EPG working?

    — by Scott Brown 1 year ago

  • It has been more than three days now since I downloaded Tivimate and registered for the one time fee. I downloaded the app via android phone and completed the payment process. Since then, haven't received any email notification regarding the M3U Playlist URL. I've checked my trash and junk email, no code at all. I am now sure if I did something wrong, but I need to enter the URL or get a refund. I don't know if it's an app issue. I look forward to hearing from you guys soon.

    — by Mbaimba Kamara 1 year ago

  • It's been more than three days now since I downloaded Tivimate and registered for the one time fee, and I haven't received my M3U Playlist. I've checked my tranh and junk email, with no code or nothing. I am now sure if I did something wrong, but I need to enter the URL or I a refund. I don't know if it's an app issue, I look forward to hearing from you guys soon.

    — by Mbaimba Kamara 1 year ago

  • Hello,

    We are interested in buying several TiviMate licenses to be able to install them in the IPTV boxes that we have installed where our clients are, but I am noticing that they only allow us to purchase 1 license at a time, I would appreciate your prompt support

    — by Edwin Meonez 1 year ago

  • I am having trouble recording programs. Some programs Tivimate will record in their entirety, but for others, it will only record part of it. For example, it may only record 15 minutes of one-hour program. I have plenty of space on my USB drive and I have two to three connections with my IPTV service.

    Do you know what I can do to record all of the programs after they have been set?

    — by Josh 1 year ago

  • I’m trying to buy premium but keeps saying paypal is unavailable. I won’t put in cc number and i don’t have tmobile that it keeps asking for so how do i buy lifetime premium when it won’t let paypal usage.

    — by Thomas Dunahoo 1 year ago

  • App dowliad saying email not associated with any device error

    — by Sandra Blair 1 year ago

  • I just paid for a subscription but it’s not allowing me to login in on any other devices. Now every time I long into the app it no longer shows my account.

    — by Jasmine Queen 1 year ago

  • I will like join

    — by Robert Hurley 1 year ago

  • Ive got a rolling subscription I’ve tried logging into my stick but it keeps saying invalid order how do I get it to work

    — by Catrin isaac 1 year ago

  • Hi there I have a account but I have a new emo as I lost my old email information my old email was candyw_4@ yahoo .ca my new emo is Waterhouse c23 @ Gmail .com I’m trying to pay my bill so I need someone to send me the link to pay my bill to my new email thanks

    — by Candy Waterhouse 1 year ago

  • Hello sir
    I am chnage the my tivimate companion email id password so what are you doing??? Pls given the reply..
    Also this tivimate companion e mail id not working in gmail login…
    Thank
    Ilyas ismail makaniya
    0091 7285014744

    — by Ilyas Ismail Makaniya 1 year ago

  • Can't get premium on

    — by John 1 year ago

  • Can’t add play list with url so cancel my tivimate please

    — by Claude 1 year ago

  • How can I change from $7.99/year to $19.95 lifetime?

    — by Peter Pepe 1 year ago

  • Keep stating my username and password issue

    — by gregory shropshire 1 year ago

  • Can access the application. Password reset doesn't send a link to my email address

    — by Donald Jarmon 1 year ago

  • Hi I have Tivimate premium but i can’t seem get my email and password to login it says it doesn’t recognize my email pariece1@redacted password and I tried to change my password but that’s when

    — by Pariece Williams 1 year ago

  • My email address has changed and cannot login to tivimate on my android box. My old email was tofly10@redacted (not in use anymore) my new email is tomoflynnster@redacted. I have a paid subscription up until Oct 2022 but now cannot login. Can you advise please.?

    — by Tom O'Flynn 1 year ago

  • I need to open my firestick

    — by Bobbie branch 1 year ago

  • Hello sir/Madam
    I am purchase premium subscription about before 1 year tivimate apps. But now i am change the password of Tivimate companion. Pls help me.
    My tivimate companion e mail is : ilyasmakaniya_2021@redacted
    Pls help me how to change the passwors of tivimate companion.pls given the reply on this email : ilumakaniya@redacted

    Thx
    Best regards
    Ilyas Makaniya
    0091-7285014744

    — by Ilyas Ismail Makaniya 1 year ago

  • Hi I'm having an issue with the TV Guide inside of the TiviMate IP Player on Amazon Firestick 4K. I have done everything I could imagine getting the programming to show with regard to the TV guide programming. My Amazon Firestick 4K is fairly new, I mean I had just installed this app due to a recommendation from a tech person. All in all I am having troubleshooting issues with the "EPG" no television guide showing it's just showing "no information"

    — by Gary Ricks 1 year ago

  • I paid for a membership for lifetime and now it's not working

    — by Wanda Goolsby 1 year ago

  • When I try to log into my Tivimate account on my Firestick it says No Valid Order. I paid for the subscription through the Google Play Store. What do I have to do to sign in?

    — by Michael Styles 1 year ago

  • 1) I purchased your TiviMate Companion yesterday and I want to cancel and re-purchase or if you can change my email address from teresedickson@redacted to teresedickson-1@redacted. I was having trouble signing up and thought maybe I needed to use a gmail account.
    2) I tried to sign-in and the site is saying I have a wrong email or password, please help.

    Thank you,
    Terese Dickson

    — by TERESE DICKSON 1 year ago

  • to whom it concern I need restore my tivimates paid subscription so i can unlock premium,Is there someone can help

    — by Charlie H Edmunds 1 year ago

  • My subscription was paid 6/23/2022 But i can't unlock premium it it saying no valid order

    — by Charlie H Edmunds 1 year ago

  • Cannot log in to tivimate to unlock premium content on new amazon firestick.

    — by Anthony Mc Gann 1 year ago

  • Trying to renew my expired subscription and it won't let me.!

    — by Carl 1 year ago

  • Hi, I added a 4th TiviMate app to TiviMate Companion and now I cant see one of my apps that I had originally added.

    When I try go to unlock premium witing the app, I use my companion credentials and get the error " Cant log in, please try again later"

    Can you please help to resolve this issue.

    Regards
    Paul

    — by Paul Sherlock 1 year ago

  • I paid for my tivimatestv $8.59 I trying to unlock sceen they telling me it vadild some is wrong

    — by Charlie H Edmunds 1 year ago

  • It’s really irritating that the guide doesn’t work half the time is there something we can do to fix this please

    — by keith kelly 1 year ago

  • Can I change a pic on or add a logo to my logos? Where is the logo folder located

    — by Joe 1 year ago

  • Purchased premium and will not allow me to unlock premium on one of my devices

    — by Patricia Williams 1 year ago

  • I gave you the incorrect email. I'm terribly sorry. This is the email I need to have the account changed to. hubertcornett@redacted. I signed up and paid for a lifetime Tivimate account and no longer have access to the email I signed up with. I forgot my Tivimate password and need to change it but because I no longer have access to that email, I'm unable to change my password. Can you help? The original email I no longer have is dean.cornett@redacted. Can you please help? Just need to get my account changed over to my new email where I can now access it again.

    — by Hubert Cornett 1 year ago

  • I signed up and paid for a lifetime Tivimate account and no longer have access to the email I signed up with. I forgot my Tivimate password and need to change it but because I no longer have access to that email, I'm unable to change my password. Can you help? The original email I no longer have is dean.cornett@redacted. Can you please help? Just need to get my account changed over to my new email where I can now access it again.

    — by Hubert Cornett 1 year ago

  • I cannot purchase says it’s an error on your end

    — by Lucia Ruivo 1 year ago

  • ik wil een account kopen voor TiviMate premium.

    — by jan bongers 1 year ago

  • Is there any way that I can purchase tivimate premium without google pay? When I go to the Tivimate Companion app it goes to the wrong email .

    — by Tony Galano 1 year ago

  • already purchased for another account tivimate hoe kan ik dit oplossen heb betaald voor de lifetime

    — by Henri selle 1 year ago

  • Hi there: Trying to help a friend using Tivimate to unlock premium after signing up we keep getting the error “ No valid contact. No matter what we do it keeps popping up. Any help in this matter will be highly appreciated. Thank You!!

    — by Tony Woodards 1 year ago

  • I purchased the life time premium version of Tivimate yesterday. I tried to log in on my firestick and giving a message of No valid order when I login and try to continue.

    — by Marlon Moton 1 year ago

  • Can't upgrade to premium as the error comes up with "can't log in now, try again later" it's been happening all weekend

    — by Patrick Gleeson 1 year ago

  • I’m don’t know how to retrieve my TV mate password? I paid for the lifelong subscription for 5 devices and only installed on 1 device. Any help would be great

    — by Brian Hunter 1 year ago

  • my Tivimate Companion has expired and I would like to pay and renew. I cant login anyway to do this. please halp in this matter.

    — by Caroline Waterhouse 1 year ago

  • Unable to purchase tivimate companion try to pay says error something went wrong on our end try again still doesn’t work

    — by Anthony Donovan 1 year ago

  • I paid the $24.95 years ago and now it is telling me it is expired. I also can not sign in to
    this site. It say's it does not recognize my email or password. Can not get premium service on one of my firesticks

    — by steve 1 year ago

  • I am having an issues add devices to my account. I tried logging out and logging back in. I was able to rename but not add. Please help

    — by CHARMAINE M REYNOLDS 1 year ago

  • Payment error 6 why can't i purchase the 24.99 plan

    — by Tommie Jones 1 year ago

  • Lost the credentials of my Tivimate Premium account
    Please do inform me
    Ordernumber: GPA.3331-9734-5432-34677; Dd.: 07032021

    — by Hans MInekus 1 year ago

  • My Google app keeps staying blacked out on the feature

    — by Ronald perry 1 year ago

  • I’m trying to purchase the premium subscription but the transaction doesn’t go through!

    — by Shawn 1 year ago

  • I can not log in to my premium account. Keeps saying Can not log on please try again later

    — by Andrew Eustace 1 year ago

  • I forgot my password so I can login on tv to watch the program I tried to reset my password but I never receive an email from you all to rest the password the email i used for this account is oscartrice@redacted

    — by stacie Barnes 1 year ago

  • Can't unlock premium. Keeps showing as an error, try later. Lost all my favorites. What's going on??????

    — by Paul Borriello 1 year ago

  • Had to uninstall TiviMate and now trying to re-install it. Need instructions to unlock premium account again.

    — by Paul Borriello 1 year ago

  • Hi i have 2 tv with tivimate, but only ony Visible in the app on the mobile, I have bought for 85 kr to lock up the premium for 5 devices. But it not worked on the other device, same gmailaccount there i bouth first time 85kr, second time 285 kr and after that one of the device put up on the list in the app, but not the first one, so i pay 285kr for lifetime and it work on one device but not on the other device, and all have the same gmailaccount on bouth tv and the login on the app in the mob,what do we do? I want 85kr back and That both devices Visible in the app. And that what I've paid now for should be enough for gone. Otherwise, this case will be the one I'm moving forward with. Best regards stefan

    — by Skalman Kjellberg 1 year ago

  • Hello, I have subscribe to Tivimate Premium. Am I not supposed to get the mail for with the username password and server address ?

    Thanks again

    — by Ornel 1 year ago

  • Can't log into tivi mate..
    Tivimate companion is saying acct is active but says no order and gives me an error when I add extreme codes from hydr0

    — by Lanora D Boyd 1 year ago

  • My subscription has expired, can’t find a way to pay.

    — by Caroline Waterhouse 1 year ago

  • I am a life-time(one-time) subscriber. I am trying to unlock premium with tivimate companion for my new device, but "already purchase for another account" keeps popping up. And I cannot do anything about it. How can I solve this? Please help me. Thanks.

    — by Yungkeun Kim 1 year ago

  • Buonasera vorrei sapere su tivimate premium dove si vede la scadenza della playlist. Grazie

    — by Paolo 1 year ago

  • Hello I signed up for tivimate and did not get my password or username

    — by Carmen 1 year ago

  • I have a premium account and on one of my firesticks I had to reinstall the software. Now when I try to login with my user name and password it will not allow me to login. I reset the firestick and tried again but I still can't login

    — by Robert Miller 1 year ago

  • Hi, how do we cancel the subscription using hotmail.com? My email is quachkenny@redacted.

    Thank you.

    — by Kenny 1 year ago

  • dear sir. i have one gmail account and required 5 premium accounts but when i purchase more than one account, it gives error: "Already purchased for another account". i give IPTV service in pakistan, so tell me what is the procedure to solve my problem

    — by Kashif Aslam 1 year ago

  • Hi, my trail ends 5/13/22, I want to buy the lifetime subscription before I continue I want to know do you have a package that provide more than 5 devices and how can I hide my user name & password in xtream code parameter?

    — by Pharaoh 1 year ago

  • I cannot sign up for premium even though my yearly has expired. I continually get "already purchased for another account". I have tried to use other google accounts to no avail. Please help me resolve this. I am at a loss on how to proceed. Thanks!

    — by Gary Elliot 1 year ago

  • I have a premium account and need to delete old devices, but my setup won't allow me to download the TiviMate companion app

    — by KEVIN HOWARD 1 year ago

  • I paid 24..99 for the premium subscription and it's not working

    — by Dorothy Hardin 1 year ago

  • I'm trying to log in and manage my devices as I had to reset my firesticks. I can't get past the subsciption screen to manage my devices even though I'm subscribed until September 2022! Very annoying, please help! :(

    — by Danny Coy 1 year ago

  • I purchase tivimate premium less than a month ago. Now I’m getting a message that it has expired.

    — by Ron Sesney 1 year ago

  • I have 2 Firesticks and a Sheild. Paid for one-time subscription. Installed Companion and it showed 2 devices. Not able to log in on last Firestick. Neither emails or passwords allow a login. Now can't logon to Companion.

    — by JOHN Y 1 year ago

  • I am unable to unlock Tivimate premium on a second new Amazon Firestick 4k. I have purchased access through Tivimate Companion and have successfully unlocked on one Firestick. I can log into to Tivimate companion via Google Play without difficulty to check my purchase. I tried with adn without VPN. I have made enabled the facility for external Apps etc. I have rebooted, reset etc. but am getting nowhere. Any suggestions?

    I am using email Liverpool@football96@redacted and the password for the account if Finanseamus98.

    — by james lynch 1 year ago

  • I want to get access to the paid Tivimate and willing to pay but I don't have access to google play I have a MacBook Air and also fire stick. can you help?

    — by Serge 1 year ago

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