Contact TiviMate Companion Customer Service

I can not activate my tivimate premium as it keeps saying no valid order can you please help as I’ve sent several emails to you
Regards
Catrin

Hi I'm having an issue with my TV Guide for the past 6 months. Its says that my premium is locked and when I try to register on my Amazon advise it gives ne an error-

Need to make a payment

Paid for lifetime but lost settings on tivimate. When attempting to unlock premium states username and password are incorrect. Reset password, Now Tivi Companion is stating account already purchased for another account. Please advise

How can I change from my expired yearly subscription to the one time payment ?

Hi there, how do I change the email address I registered with, im blocked out of old email address can can't get access anymore so I'd like to update to a new email address on my account.
Kindest regards
Terry Beedie

I have one fire stick working that number 2. But my other firestick I can not get it working or get Tivimate to work on fire stick. Is tivimate URL or Playlist or cabra is URL or play list . Is any one could help me or send me how to work it I been working on this for 4 day or more . I only have one firestick working . I hpe you send me information on this

I don't have username and password and also url

I don't have username and password and also url

Dear Sir/Madam
1...Can i stop someone ( who has my password to tivimate premium)...from connecting by changing my password.
For example....will they lose the connection when i change my tivimate password.
2...how do i purchase lifetime subscription ,
Thank you

Will not let me log in saying try later

My premium account for splittpersonality2olu@redacted stopped working

I just order tivimate companion life time subscription for one of my friend using email nforgot6@redacted but the app does not recognize that I purchase the app
Order number: GPA.3329-5738-8482-25243
Order date: Aug 8, 2022 10:37:14 PM EDT

you can either email me back at the email I provide above or at rudawgr@redacted

Can not install on additional tvs

Good morning,
I have the life time subscription and cancelled it by mistake.

what can i do?

I paid my bill twice and I still have no service what is going on

I would like to make a suggestion. I think that Tivimate companion app must validate everyone's email address when someone signs up. This action will allow detecting spelling problem email address. This is my case. In my email address, when I registered on Tivimate companion, I made a mistake: I typed: ,com (coma com) instead of .com (dot com). This why I could not unlock premuim features and when I would like to reset my Tivimate companion account, I didn't receive the reset email you sent me.
So, it is important that you validate everyone email address to prevent spelling problem.

Just registered...when do I get access to the app

Need to reset tivimate companion password

Hi,
I signed up for an tivimate account on August 2th. Then I bought and paid an one-year subscription via googlepay. Since, when I tried to unlock Tivimate premium, I always got this message: No valid order.
Besides, I tried to reset my password on Tivimate companion. I got this message: an email were sent to you. I never found this email,
So, I look forward hearing from you.
Best regards,

GOOD MORNING!! I love tivimate!! I was trying to find out when my subscription renews or ends? I want to renew and but I don't remember if I bought the lifetime subscription or the yearly subscription. Can you please help me with that so I will be able to keep having tivimate? If I did not buy the lifetime can you set me up for auto renew or is there a lifetime I can get? Also I am trying to sign in to see when my tivimate subscription ends? I am also trying to find out when I purchased tivimate and how to sign in to look at it. Will you send me a email at korisurley@redacted if my subscription will expire if I did not buy the lifetime? Thank you so much. I love tivimate and your services.

Why cannot we login ??!! Please need help - subscribers are very upset

Thanks
Shams

I need my url, I’d, & password in order to add playlists

I have Tivimate account purchased, there are 4 devices in my account, now I cannot login to tivimate to register my existing device since I erase everything and reinstall Tivimate on my unit unfortunately, i cannot login and register my device.

I have Tivimate account purchased, there are 4 devices in my account, now I cannot login to tivimate to register my existing device since I erase everything and reinstall Tivimate on my unit unfortunately, i cannot login and register my device.

Hi did pay for the subscription but tivimate premium not working...let me only to watch channels no movie or series..please any help.

Hello, I have been trying to get my m3u4u epg to work on Tivimate. I'm legally blind and having a hard time reading the directions. I keep getting an error that say " I successfully updated with 0 channels. I have been working on trying to get the EPG to upload for 3 days. Is there anyone that can help/ call me to help me get the EPG working?

It has been more than three days now since I downloaded Tivimate and registered for the one time fee. I downloaded the app via android phone and completed the payment process. Since then, haven't received any email notification regarding the M3U Playlist URL. I've checked my trash and junk email, no code at all. I am now sure if I did something wrong, but I need to enter the URL or get a refund. I don't know if it's an app issue. I look forward to hearing from you guys soon.

It's been more than three days now since I downloaded Tivimate and registered for the one time fee, and I haven't received my M3U Playlist. I've checked my tranh and junk email, with no code or nothing. I am now sure if I did something wrong, but I need to enter the URL or I a refund. I don't know if it's an app issue, I look forward to hearing from you guys soon.

Hello,

We are interested in buying several TiviMate licenses to be able to install them in the IPTV boxes that we have installed where our clients are, but I am noticing that they only allow us to purchase 1 license at a time, I would appreciate your prompt support

I am having trouble recording programs. Some programs Tivimate will record in their entirety, but for others, it will only record part of it. For example, it may only record 15 minutes of one-hour program. I have plenty of space on my USB drive and I have two to three connections with my IPTV service.

Do you know what I can do to record all of the programs after they have been set?

I’m trying to buy premium but keeps saying paypal is unavailable. I won’t put in cc number and i don’t have tmobile that it keeps asking for so how do i buy lifetime premium when it won’t let paypal usage.

App dowliad saying email not associated with any device error

I just paid for a subscription but it’s not allowing me to login in on any other devices. Now every time I long into the app it no longer shows my account.

I will like join

Ive got a rolling subscription I’ve tried logging into my stick but it keeps saying invalid order how do I get it to work

Hi there I have a account but I have a new emo as I lost my old email information my old email was candyw_4@ yahoo .ca my new emo is Waterhouse c23 @ Gmail .com I’m trying to pay my bill so I need someone to send me the link to pay my bill to my new email thanks

Hello sir
I am chnage the my tivimate companion email id password so what are you doing??? Pls given the reply..
Also this tivimate companion e mail id not working in gmail login…
Thank
Ilyas ismail makaniya
0091 7285014744

Can't get premium on

Can’t add play list with url so cancel my tivimate please

How can I change from $7.99/year to $19.95 lifetime?

Keep stating my username and password issue

Can access the application. Password reset doesn't send a link to my email address

Hi I have Tivimate premium but i can’t seem get my email and password to login it says it doesn’t recognize my email pariece1@redacted password and I tried to change my password but that’s when

My email address has changed and cannot login to tivimate on my android box. My old email was tofly10@redacted (not in use anymore) my new email is tomoflynnster@redacted. I have a paid subscription up until Oct 2022 but now cannot login. Can you advise please.?

I need to open my firestick

Hello sir/Madam
I am purchase premium subscription about before 1 year tivimate apps. But now i am change the password of Tivimate companion. Pls help me.
My tivimate companion e mail is : ilyasmakaniya_2021@redacted
Pls help me how to change the passwors of tivimate companion.pls given the reply on this email : ilumakaniya@redacted

Thx
Best regards
Ilyas Makaniya
0091-7285014744

Hi I'm having an issue with the TV Guide inside of the TiviMate IP Player on Amazon Firestick 4K. I have done everything I could imagine getting the programming to show with regard to the TV guide programming. My Amazon Firestick 4K is fairly new, I mean I had just installed this app due to a recommendation from a tech person. All in all I am having troubleshooting issues with the "EPG" no television guide showing it's just showing "no information"

I paid for a membership for lifetime and now it's not working

When I try to log into my Tivimate account on my Firestick it says No Valid Order. I paid for the subscription through the Google Play Store. What do I have to do to sign in?

1) I purchased your TiviMate Companion yesterday and I want to cancel and re-purchase or if you can change my email address from teresedickson@redacted to teresedickson-1@redacted. I was having trouble signing up and thought maybe I needed to use a gmail account.
2) I tried to sign-in and the site is saying I have a wrong email or password, please help.

Thank you,
Terese Dickson

to whom it concern I need restore my tivimates paid subscription so i can unlock premium,Is there someone can help

My subscription was paid 6/23/2022 But i can't unlock premium it it saying no valid order

Cannot log in to tivimate to unlock premium content on new amazon firestick.

Trying to renew my expired subscription and it won't let me.!

Hi, I added a 4th TiviMate app to TiviMate Companion and now I cant see one of my apps that I had originally added.

When I try go to unlock premium witing the app, I use my companion credentials and get the error " Cant log in, please try again later"

Can you please help to resolve this issue.

Regards
Paul

I paid for my tivimatestv $8.59 I trying to unlock sceen they telling me it vadild some is wrong

It’s really irritating that the guide doesn’t work half the time is there something we can do to fix this please

Can I change a pic on or add a logo to my logos? Where is the logo folder located

Purchased premium and will not allow me to unlock premium on one of my devices

I gave you the incorrect email. I'm terribly sorry. This is the email I need to have the account changed to. hubertcornett@redacted. I signed up and paid for a lifetime Tivimate account and no longer have access to the email I signed up with. I forgot my Tivimate password and need to change it but because I no longer have access to that email, I'm unable to change my password. Can you help? The original email I no longer have is dean.cornett@redacted. Can you please help? Just need to get my account changed over to my new email where I can now access it again.

I signed up and paid for a lifetime Tivimate account and no longer have access to the email I signed up with. I forgot my Tivimate password and need to change it but because I no longer have access to that email, I'm unable to change my password. Can you help? The original email I no longer have is dean.cornett@redacted. Can you please help? Just need to get my account changed over to my new email where I can now access it again.

I cannot purchase says it’s an error on your end

ik wil een account kopen voor TiviMate premium.

Is there any way that I can purchase tivimate premium without google pay? When I go to the Tivimate Companion app it goes to the wrong email .

already purchased for another account tivimate hoe kan ik dit oplossen heb betaald voor de lifetime

Hi there: Trying to help a friend using Tivimate to unlock premium after signing up we keep getting the error “ No valid contact. No matter what we do it keeps popping up. Any help in this matter will be highly appreciated. Thank You!!

I purchased the life time premium version of Tivimate yesterday. I tried to log in on my firestick and giving a message of No valid order when I login and try to continue.

Can't upgrade to premium as the error comes up with "can't log in now, try again later" it's been happening all weekend

I’m don’t know how to retrieve my TV mate password? I paid for the lifelong subscription for 5 devices and only installed on 1 device. Any help would be great

my Tivimate Companion has expired and I would like to pay and renew. I cant login anyway to do this. please halp in this matter.

Unable to purchase tivimate companion try to pay says error something went wrong on our end try again still doesn’t work

I paid the $24.95 years ago and now it is telling me it is expired. I also can not sign in to
this site. It say's it does not recognize my email or password. Can not get premium service on one of my firesticks

I am having an issues add devices to my account. I tried logging out and logging back in. I was able to rename but not add. Please help

Payment error 6 why can't i purchase the 24.99 plan

Lost the credentials of my Tivimate Premium account
Please do inform me
Ordernumber: GPA.3331-9734-5432-34677; Dd.: 07032021

My Google app keeps staying blacked out on the feature

I’m trying to purchase the premium subscription but the transaction doesn’t go through!

I can not log in to my premium account. Keeps saying Can not log on please try again later

I forgot my password so I can login on tv to watch the program I tried to reset my password but I never receive an email from you all to rest the password the email i used for this account is oscartrice@redacted

Can't unlock premium. Keeps showing as an error, try later. Lost all my favorites. What's going on??????

Had to uninstall TiviMate and now trying to re-install it. Need instructions to unlock premium account again.

Hi i have 2 tv with tivimate, but only ony Visible in the app on the mobile, I have bought for 85 kr to lock up the premium for 5 devices. But it not worked on the other device, same gmailaccount there i bouth first time 85kr, second time 285 kr and after that one of the device put up on the list in the app, but not the first one, so i pay 285kr for lifetime and it work on one device but not on the other device, and all have the same gmailaccount on bouth tv and the login on the app in the mob,what do we do? I want 85kr back and That both devices Visible in the app. And that what I've paid now for should be enough for gone. Otherwise, this case will be the one I'm moving forward with. Best regards stefan

Hello, I have subscribe to Tivimate Premium. Am I not supposed to get the mail for with the username password and server address ?

Thanks again

Can't log into tivi mate..
Tivimate companion is saying acct is active but says no order and gives me an error when I add extreme codes from hydr0

My subscription has expired, can’t find a way to pay.

I am a life-time(one-time) subscriber. I am trying to unlock premium with tivimate companion for my new device, but "already purchase for another account" keeps popping up. And I cannot do anything about it. How can I solve this? Please help me. Thanks.

Buonasera vorrei sapere su tivimate premium dove si vede la scadenza della playlist. Grazie

Hello I signed up for tivimate and did not get my password or username

I have a premium account and on one of my firesticks I had to reinstall the software. Now when I try to login with my user name and password it will not allow me to login. I reset the firestick and tried again but I still can't login

Hi, how do we cancel the subscription using hotmail.com? My email is quachkenny@redacted.

Thank you.

dear sir. i have one gmail account and required 5 premium accounts but when i purchase more than one account, it gives error: "Already purchased for another account". i give IPTV service in pakistan, so tell me what is the procedure to solve my problem

Hi, my trail ends 5/13/22, I want to buy the lifetime subscription before I continue I want to know do you have a package that provide more than 5 devices and how can I hide my user name & password in xtream code parameter?

I cannot sign up for premium even though my yearly has expired. I continually get "already purchased for another account". I have tried to use other google accounts to no avail. Please help me resolve this. I am at a loss on how to proceed. Thanks!

I have a premium account and need to delete old devices, but my setup won't allow me to download the TiviMate companion app

I paid 24..99 for the premium subscription and it's not working

I'm trying to log in and manage my devices as I had to reset my firesticks. I can't get past the subsciption screen to manage my devices even though I'm subscribed until September 2022! Very annoying, please help! :(

I purchase tivimate premium less than a month ago. Now I’m getting a message that it has expired.

I have 2 Firesticks and a Sheild. Paid for one-time subscription. Installed Companion and it showed 2 devices. Not able to log in on last Firestick. Neither emails or passwords allow a login. Now can't logon to Companion.

I am unable to unlock Tivimate premium on a second new Amazon Firestick 4k. I have purchased access through Tivimate Companion and have successfully unlocked on one Firestick. I can log into to Tivimate companion via Google Play without difficulty to check my purchase. I tried with adn without VPN. I have made enabled the facility for external Apps etc. I have rebooted, reset etc. but am getting nowhere. Any suggestions?

I am using email Liverpool@football96@redacted and the password for the account if Finanseamus98.