Contact Vital Motion Hummingbird Customer Service

Why should I report an Issue with Vital Motion Hummingbird?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vital Motion to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The timer isn't accurate since the app and device disconnect and once it does connect it starts the time where it disconnected or it stops the timer altogether.The Hummingbird device is awesome, but the app leaves a lot to be desired.

2. This app wasn't even available on Google Play Store for at least 1 month, until just this week it was there again, so I couldn't set the device to my needed intensity when the app was unavailable.

3. This issue has been ongoing for the 2+ years I've had the device.Problems getting the intensity to increase from 30 to 70.

4. For $300, the company should provide a remote and an on/off button so people that suffer from severe pain do not have to bend over to plug in the unit each time they want to use it.

5. The timer doesn't run in the background, so if I open another app or take a call, the timer pauses.Connection problematic , I have a hard time to make a connection, then it drops.

6. Error message says "VM-100 has rejected.the connextion." Thus, I can no longer change intensity or set the timer.

7. Extremely disappointed Disabled Veteran.I love my vital motion Hummingbird, but I can't change the intensity without the app.

8. Thank you! I still think the hummingbird itself should have a switch for manual setting when there is no wifi.I hope they are reading all these reviews that say the same thing, app doesnt work.

9. Help!! Please create a remote and allow verified purchasers the opportunity to receive one free of charge!The IT department fixed the app.

10. To the designers please fix app and also consider a device that doesn't actually need the app.

11. I am very disappointed to have paid so much and have gotten a device that is basically not functional.

1. Fix Vital Motion Hummingbird Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vital Motion Hummingbird: Restarting the app will resolve most errors.
2. Update the Vital Motion Hummingbird App. Here is how:
   1. On Android goto PlayStore » Search for "Vital Motion Hummingbird" » Open Vital Motion Hummingbird » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vital Motion Hummingbird » click "UPDATE".
3. Clear Vital Motion Hummingbird app cache: Clearing cached data will force your app to retrieve the latest data directly from Vital Motion Hummingbird servers.
   1. On Android, goto Settings » Apps » Select "Vital Motion Hummingbird" » click Storage » click "Clear Cache".
4. Check Vital Motion Hummingbird app permissions. If any of these permissions required to use your device's features are disenabled, Vital Motion Hummingbird might not work.
5. Uninstall and reinstall Vital Motion Hummingbird. If nothing else has worked, completely uninstall Vital Motion Hummingbird then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vital Motion Hummingbird not working

2. Fix Vital Motion Hummingbird Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vital Motion Hummingbird be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vital Motion Hummingbird not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vital Motion Hummingbird may not be able to connect to the Internet when running in the background.