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Pixomatic Customer Insights

1. Might be a necessary evil for some things, but that should be listed in the notes somewhere.Argggh! At first I thought it was going to be awesome, but then it kept freezing and crashing, even after I deleted 20 apps from my Galaxy tablet to assure memory space wasn't the issue.

2. Parts don't work like the option to fill with color, making text rounded, selecting a color to remove or change to different color, the magic works on some pictures but just cuts a small area other times.

3. I just wanted to erase the background of an image (which is clearly its main advertisment) but I'm constantly being shoved down my throat to pay a subscription to use their services.

4. The most impressive thing is the magic cut that automatically cuts out the subject of the photo to be placed on a different background.

5. I just ended up screenshotting the transparent image I made then went to a FREE online background remover.

6. however, now I can't go 2 full minutes without getting a 30 second add in which it continuously bombards me with banners asking me over and over to download the app it's advertising onto my phone, on top of the fact that it's advertising it's own paid portion of the app afterwards.

7. However, as I was going in to recut as needed, I found that after awhile, each time I went to cut more, things I had already cut were no longer and then I had to do more work to fix it.

8. With the selection of different brushes and the opacity control I can do the kind of editing I want to do.This is a good and very capable app with a few quirks.

9. "Okay, sure." I thought, about to save the transparent image I've made, but then (here's the funny part), you can't even do that! You have to pay for the subscription to do that.

10. 2-the crashes!! I've been editing a picture for almost an hour, until I make the picture "too large" and it crashes, losing whatever last layer I was working on.

11. What I'm outraged enough to put my first rating at a two is simply because any photo I save from editing with pic automatic.

Steps to Troubleshoot & Fix Pixomatic Issues

1. Fix Pixomatic Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pixomatic: Restarting the app will resolve most errors.
  2. Update the Pixomatic App. Here is how:
    1. On Android goto PlayStore » Search for "Pixomatic" » Open Pixomatic - Background eraser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pixomatic » click "UPDATE".
  3. Clear Pixomatic - Background eraser app cache: Clearing cached data will force your app to retrieve the latest data directly from Pixomatic servers.
    1. On Android, goto Settings » Apps » Select "Pixomatic - Background eraser" » click Storage » click "Clear Cache".
  4. Check Pixomatic app permissions. If any of these permissions required to use your device's features are disenabled, Pixomatic might not work.
  5. Uninstall and reinstall Pixomatic. If nothing else has worked, completely uninstall Pixomatic then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pixomatic not working


2. Fix Pixomatic Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pixomatic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pixomatic not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pixomatic may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My husband passed away on 11/18/23. He use Pixomatic. It’s being billed to my credit card. His name was Robert Cansler. His emails were robertcansler@ gmail.com and robertcansler@redacted. I need to cancel his account. Can you help me?

    — by Lindy Cansler 1 month ago

  • Since my Pixomatic was updated to a new version it will not allow me to magically cut photos and objects that were all magically cut by my old Pixomatic version. I’m not happy on this. I’m 100% sure I’m blocked to do this if so just refund me. Or fix it so at least I will enjoy your very good app. Thank you

    — by Francisco P Garcia 7 months ago

  • Good Morning!

    I cancelled my subscription on June 1st of this year and was charged $7.99 today. I am just wanting to get a refund and make sure that it is actually cancelled. On my iPhone it was deleted from subscriptions when I cancelled. Thanks!

    Bridget Collins

    — by Bridget Collins 8 months ago

  • I have tried to cancel my subscription several times and continue to get charged

    — by Taylor urias 11 months ago

  • Y'all are charging my debit card $7.99 a week and I have never used your services! I need this to stop.

    — by Elizabeth Elaine Black 11 months ago

  • I was given no warning that I was near the renewal date for this app and have now been charged for it. I do not intend to use it for the year I was charged and would like some form of refund for this.

    — by Jack Mitchell-Charman 11 months ago

  • I did not sign up for this service. pleases stop charging my card. I will call my bank and let them know that this was not me.

    — by robin 1 year ago

  • I'm trying out Pixomatic App and I really like it but I'm having a problem loading sessions. It keeps telling me it can't load them. I hope there is a fix for it.

    — by Anthony Allen Hamalainen 1 year ago

  • You have been charging me for several months and now on March 2 you charged my card ending 1369 4 times for 7.99 please refund those charges and STOP CHARGING ME

    — by Susan 1 year ago

  • Today is 2/19/23 , my granddaughter registered with your company and didn't get my permission , I cought her within 5 minutes of enrolling , please don't use my card , delete all my card information now . johannaransfer@redacted

    — by Johanna 1 year ago

  • It charged my card for a subscription I canceled

    — by Daniela Martinez 1 year ago

  • Hi! I recently downloaded the app & subscribed for the free trial. I unsubscribed due to the app not being what I expected it to be & therefore not using it. Though this is true, I was still charged and am looking to speak with someone about a refund. Thank you.

    — by Tahjah 1 year ago

  • Y’all just charged me 49$ for an app I’m not subscribed to. I want my refund!!

    — by Gloria 1 year ago

  • Hello my name is ZELL WESTMORELAND I was charged 29.99 for a app I never asked to be charged off of and would like to be refunded my money one of my kids downloaded your app to my phone and my card was charged the 29.99 can I please be refunded the money please and thank you

    — by Zell westmoreland 1 year ago

  • I was charged 29.99 for a app I never asked to be charged off of and would like to be refunded my money one of my kids downloaded your app to my phone and my card was charged the 29.99 can I please be refunded the money please and thank you

    — by Zell westmoreland 1 year ago

  • Fraudulent charges on my bank account of 29.99x2. I never order this for my phone refund asap. At bank and police dept. Now. This is fraud. Refund asap.317 998 1977

    — by Terri J Hatfield 1 year ago

  • Fraudulent charges on my bank account of 29.99x2. I never order this for my phone refund asap. At bank and police dept. Now. This is fraud. Refund asap.317 998 1977

    — by Terri J Hatfield 1 year ago

  • I asked that my account be canceled after one day of use. I found it difficult and was not what I wanted with a trial. I was billed $29.99 and would appreciate a refund. Please respond. Thank you.

    — by Cindy Bergstrom 1 year ago

  • I was just charged 47 dollars by your company when I canceled my subscription months ago. This was money I needed to buy my child diapers. I never use the app, and I definitely need a refund

    — by Katherine Fontanese 1 year ago

  • I had Pixomatic for less than 30 minutes on a 7 day trial. I canceled when it didn’t work. Now I have been charged with the subscription. I want my money refunded.

    — by Mary Carol Akers 1 year ago

  • I had Pixomatic for less than 30 minutes on a 7 day trial. I canceled when it didn’t work. Now I have been charged with the subscription. I want my money refunded.

    — by Mary Carol Akers 1 year ago

  • Please cancell my Account. Because it's very complicated, due to with I could not make use of your software.
    I don't want to buy PIXOMATIC. Please don't debit any amount on my Credit Card

    — by Mushtaq Butt 1 year ago

  • I cancelled my subscription immediately and was charged. I would like a refund

    — by Hannah Read 1 year ago

  • I deleted my subscription and was still charged for it. I want a refund,

    — by Iman Fathali 1 year ago

  • I do not know what this is. I did not make this purchase. Please refund my card the 7.99 that was charged and if to here is some unknown subscription please cancel. I did not use this service. Thank you

    — by Cindy Blevins 1 year ago

  • How to change the selected background. Not auto. Is there any guide for this app that shows how to?

    — by Jessie Jhooty 1 year ago

  • 10313169688887

    — by Arshad ali 1 year ago

  • Hello,

    I'd like to request a refund for $29 for a transaction I did not authorized.

    Thanks.

    — by Daniel Ramirez Morice 1 year ago

  • I have not ordered you service and 7.99 was taken from my cash app card I cant afford this is can screenshot my google play to show you I never had this .. This also just happened with google play with a text now service I am in them process of getting a new car please I need a refund..

    — by Gina jones 1 year ago

  • I canceled within my free trial and I was charged twice...Refund please

    — by Veronique S Hines 1 year ago

  • I cancelled my subscription and deleted my profile, yet you guys still charged me. I demand a refund!! I don't even have your useless app anymore!

    — by Maranda Ezell 1 year ago

  • I tried to cancel before the trial and it wouldn’t let me cancel so it charged my account it didn’t show up as a subscription but took 29.99 from my account

    — by Rhonda Rascoe 1 year ago

  • Please delete this account

    — by Linda 1 year ago

  • I have been charged for a subscription which was canceled.

    — by Maria Joseph 1 year ago

  • When I first signed up for the trial, it said that I could cancel my subscription through email. I tried that, and the response was to check my app. It appeared to be cancelled, and I was still trying to be charged. I contacted you all via email again, and was told to contact apple. I called Apple, and they said the account was created directly with the website so they couldnt help. I would just like this cancelled please. And I dont remember the email used. How should I proceed?

    name- LaQuandra Tucker

    — by LaQuandra Tucker 1 year ago

  • Hey guys Happy Thanksgiving!
    I’ve been In and out of the hospital, for the last week, so I completely lost track of the subscription. I don’t have much money on my account and would ask please if you guys could try and refund the money. I’m not trying to scam. If you check I haven’t used the app, I have also canceled immediately as soon as I saw the charge in my account. If you guys can’t I totally understand, but there was just a huge miscommunication on my end, and I’m super low on money at the moment especially with the holidays coming up.
    Hope you guys see this. Have a wonderful day!

    — by Conner smith 1 year ago

  • I canceled my subscription and I keep getting charged. I want my money back!!!!

    — by Heather L. Rydeen 1 year ago

  • I have submitted a request to cancel my subscription back in August and I’m STILL being charged as of this month. I need to cancel my service and I want a refund for the last three months you’ve charged me since I asked to cancel in August!

    — by Robby Anderson 1 year ago

  • I was charged 7,99 and I had already canceled my subscription. I need my money back

    — by Danielle Bailey 1 year ago

  • I tried the subscription on my iPhone & before my trial was up, I went to cancel because the app was too hard for me to use and I had no use for it, so I get on my phone to unsubscribe and there’s no subscription through my apple account and I couldn't find any where to log in and cancel and there was no charger so I deleted the app. Because it said I needed to subscribe but I have a $29.99 charge on my bank statement and like I said I tried to cancel before my trial was up & it says I didn’t subscribe and I was confused to I ended up deleting this app and I can’t log in to it at all because it now says my email does not exist as a log in info? This is ridiculous and I need a refund to my card please.

    — by Audra Zimmerman 1 year ago

  • i haven’t had an account since june 16th and i just got charged $29.99?? i have proof to show. i want my money back now.

    — by emma evans 1 year ago

  • cancelled subscription and deleted app but still got charged.
    kindly cancel
    my subscription and refund the charges made

    — by jackie abad 1 year ago

  • Please cancel asap. Its proving difficult to do my end. My PayPal cheryl@redacted

    — by Cheryl T 1 year ago

  • I am 7nabke to get into my account! If already tried to reset password over 5 times. I've already gave yall my card info I need to get logging in please help?

    — by Lauren 1 year ago

  • Please cancel my subscription to pixomatic

    — by Shandra Adams 1 year ago

  • HI, I am having a hard time to upload photos from my camera roll. When I push "+", "start with image", I only able to see recent, fav and pixomatic folders, I cannot get it to upload from camera roll new ones. Please let me know, what I am missing. I deleted projects thinking may be there is a limit.....

    — by Victoria Tamariz 1 year ago

  • This app is not what I was looking for signed up for the free trail, canceled immediately. And was charged today. Please cancel the payment. Apple has filed the claim already. The Apple ID is ashleylaneartstudio@redacted apple said it’s going to take 90 days on their end unless you cancel it. Really unhappy with this app, spent a hour on the phone today of time I DID NOT HAVE . 619 957 0755 please call

    — by Ashley lane 1 year ago

  • My card has a pending charge for $29.99. I cancelled the subscription before the trial date. Could you reverse the charge.

    — by Janice Johnson 1 year ago

  • Hi I cancelled my subscription but it’s still charging my card monthly. I haven’t used the subscription since the free trial and it has charged my card $10.61 for the last three months. I would like my money back and for the app to cancel my account. I cannot log in for it says there is no such user. I’ve contacted a lawyer to look at next steps of contacting personally doesn’t work. Please reply within the next 48 hours. Thank you.

    — by Taylor Craine 1 year ago

  • I want to unsubscribe

    — by Payton Stafford 1 year ago

  • I was charged for the yearly subscription. I canceled this service a long time ago and would like my money back.

    Thank you

    — by Tracie Magee 1 year ago

  • i would like my money back i canceled my subscription and it wasnt even a full week so how am i charged

    — by erica 1 year ago

  • I canceled my subscription to pixomatic about 3 months ago and it’s still charging my card. So then I login in to my account and it tells me that I have no subscription with pixomatic. I used the app once and didn’t like it and tried to cancel my free trial right away. I want this app to stop charging my card when I’ve canceled it

    — by Nicole Taylor 1 year ago

  • I tried your app. Had to do 7 day trial with credit card. I want to cancel, but when I log in I don't get that option. PLEASE MAKE SURE MY ACCOUNT IS CANCELED.

    — by Donna Johns 1 year ago

  • i signed up for the free trial of the pro edition on your app but would not let me cancel the subscription after a day, and ended up charging me after the 3 days. i would really appreciate a refund.

    — by aaron hernandez 1 year ago

  • I need to cancel my subcription. And get a refund please

    — by Imargene 1 year ago

  • I canceled my subscription months ago but I continue to be charged. I will like to know why and would also like a refund

    — by Jessyfer 1 year ago

  • Hello,

    My name is Christine Song. I had recently downloaded your app a few days ago. I was interested in learning more about editing photos, and I heard positive things about your application. I had started the free trial, but I realized that I am not skilled enough to use an editing application. I ended up not using the application. Unfortunately, I had been able to cancel the free trial in time. I had uninstalled the application but had forgotten to cancel the trial.

    I wanted to know if it would be possible to receive a refund on the yearly subscription of 31.98 because I will not be using this application.

    Thank you for your time,

    Christine Song

    — by Christine N Song 1 year ago

  • Hi , I paid for the the service 29.99 in April 2022, I have the receipt from my bank account and now the app said I have to pay pro in order to use the features ... please advise. Thank you

    — by Alexandra 1 year ago

  • Please cancel my free trial I cannot figure out how to do it.

    Thank you,
    Larry K. Grace

    — by Larry Grace 1 year ago

  • I downloaded the app and I did not understood how to use it I deleted my subscription and still got charged the yearly or whatever fee of $31 very upset I don’t like the app and I will like my money back !

    — by Palmira Calderon 1 year ago

  • I have been charged numerous times from this app and I don’t understand why I’ve canceled this subscription a long time ago and when I go to log in it doesn’t recognize the email that it’s sending the receipt to I want this canceled immediately it’s sucks because you guys are making it did to be contacted that’s already signs of theft I need an explanation and a refund

    — by Chaldon 1 year ago

  • I have been charged since January for a monthly subscription I haven’t authorised. No live subscription is showing on my iPhone & so wish for it not only to be stopped but refunded please with immediate affect.

    — by Sarah Cresswell 2 years ago

  • Hi

    I was charged the amount of £24.77 for no apparent reason and I am very displeased as I have already paid my monthly subscription of £6.99. So this £24.77 is completely random and I would like a full refund.

    I'm looking forward for your reply.

    Lydia

    — by Lydia Balektzian 2 years ago

  • I signed up for a free trial of pixomatic a few months ago. Before the deadline of the free trial went up I went to cancel my subscription through the settings app on my iPhone. I hadn't noticed the $7.99 taken out of my account, however the next month I did. I had tried to cancel it again through my phone settings, but the option was no longer there. I then tried cancelling it through an option on the pixomatic website, as well as re downloaded the app to delete my account entirely. However I am still being charged that $7.99. Considering I have tried multiple times to delete this account and I am still being charged, I think it is only fair that I be refunded the amounts for the last few months given I do not use the app anymore. I would also like my account permanatley deleted and hope to not be charged again next month. Thanks.

    — by gwen 2 years ago

  • Cancellation request subscription

    — by Emma Turley 2 years ago

  • Please cancel anything to do with this app

    — by Yvonne Maguire 2 years ago

  • I recently tried your app under the free trial choice. You have now charged me a monthly cost which is pending in my bank right now. I did not sign up for this and want this payment cancelled straight away.
    Yvonne Maguire

    — by Yvonne Maguire 2 years ago

  • I would like to cancel my subscription. I have tried on my phone, and says its cancelled, and i even deleted the app and it has charged me every month still. Please cancel.

    — by Eden vergara 2 years ago

  • CANCEL MY SUBSCRIPTION ASAP!

    — by kyra 2 years ago

  • Hello. Please help ive been charged £27 for an app I was advised to get by my teacher for a levels which I used for 2 day. I will delete the app, but I need the money back because I’m saving. It hasn’t even been the 3 day trial yet i I need a redund

    — by Chloe 2 years ago

  • I got charged $30 from Pixomatic and I have never subscribed to it. I didn’t even have it downloaded when I got charged.

    — by Kayleigh DeBlasio 2 years ago

  • I canceled my subscription same day, have checked all my accounts and I’m not subscribed any where yet I’m still being charged. Please fix this asap

    — by Misty Fleming 2 years ago

  • I deleted the app..thought I cancelled subscription but yet again another £6 odd as gone out of my account ...yet I cannot find it in my active subscriptions to cancel again ..please help me

    — by Bernadette Phillips 2 years ago

  • I tried to cancel but the app is not showing under Google play. I emailed and it bounced back stating the email on the website is not valid. I need this canceled because it's costing me $8 a montj

    — by Anika Barnes 2 years ago

  • Hello, I would really like to cancel my subscription, but I did not have time to do it 24 hours before the end of the trial, please help me cancel my subscription! Can't spend $30 right now
    Please go co-operate :(((

    — by Andrew 2 years ago

  • please unsubscribe from pixomatic for monthly payment .. its emergency

    — by Prathap 2 years ago

  • Kindly cancel my subscription I mistakenly subscribed for premium

    — by Gideon Sakala 2 years ago

  • Please unsubscribe me from your app. I did it by mistake. I was not aware that I have to pay after 3 days. It’s my first day only so please help me

    — by Prachi shivhare 2 years ago

  • I paid for a year subscription to Pixomatic premium but I bought it through an android device. Now when I try to sign in through my email address on an Apple phone it will not show that I have a premium account.

    — by Heather Davidson 2 years ago

  • I don’t want to use this website, because it’s not continuously free for me to use.

    — by Nalani 2 years ago

  • Hello hai, im durra, i want to cancel my subscription as i did not used this apps. I did not realised that press premium subscriptions and i did not know that it costly rm139 every months. could u please help me unsubscribe this pixomatic apps because it stated there that it wil expire 1 year after . Pleaseee help me

    — by durra 2 years ago

  • j'ai acheté il ya quelque années l'ancienne version pixomatic et j'ai changé de téléphone et je ne peux plus bénéficier de cette ancienne version que j'ai acheté car elle a disparu de l'apple store... il n'y a que la nouvelle version payante .Comment puis je faire pour retelecharger l'ancienne version sur mon nouvel iPhone svp merci beaucoup pour la réponse

    — by wnek 3 years ago

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