Published by Kaleido AI on Mar 5, 2024

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Why should I report an Issue with Background remover - remove.bg?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kaleido AI to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Background remover - remove.bg image 1 contact Background remover - remove.bg image 2

About Background remover - remove.bg

1. Whatever you choose, our background eraser will handle challenging edges, like hair, exceptionally well. 3️⃣ The background will be removed in seconds. 4️⃣ Keep it transparent or switch it up with another image/color. ✂️ Effortlessly delete your image background with just one click: the artificial intelligence will automatically detect your subject and separate it from the background while maintaining the highest quality. ⏳ Save time: what used to take hours of manual work can now be achieved automatically by remove. bg.

2. In other words, you will get a flawless transparent background without having any foreground elements contaminated. 🔀 Change image backgrounds: you can leave your background transparent if you’d like, but if you want something more creative, you can replace it with a colorful one or with an image from our library.

3. Remove the background from your image 100% automatically in just 5 seconds. 📸 You can then replace it with a new color or image or keep it transparent.

4. You can edit on the go, from anywhere, in just a few seconds. 👓 Get exceptional quality: our high-quality background remover handles any edges, such as hair or other challenging elements, at the highest quality level.

5. The possibilities are endless. 🎨 Upload your own background photo: with remove. bg you can also upload your own image to use as a new background.

6. If you’re looking for an app that lets you play around with image backgrounds in order to create not only fun profile pictures but also professional product photos, look no further.

7. Used by designers, photographers, and businesses worldwide, remove. bg can be utilized on the go without having to access professional photo editing software.

8. To do so, click the Edit button in the top right corner and upload a photo directly from your phone. That's it.

9. Do you want to place yourself on top of a mountain? On a tropical beach?

10. In the midst of a bustling city?

11. Simple, quick, and efficient.

Background remover Customer Insights

1. Please do something about itThis app is easy to use and very quick to remove picture background, both it has a technical problem of not accepting edit function, if you want to change background to other color is not working normal now, if you download your edited picture it come down empty.

2. Overall it's an useful app except for the UI which is horrible at times on mobile: When I'm on edit mode, instead of keeping the changes that the auto remover made, it goes back to normal and the image becomes permanent on edit mode, which means I literally can't know what changes I'm making to it, unless I download it and see what happened to the image, it's a horrible way to get through the app, I just wish the dark mode feature wouldn't glitch.I loved this app.

3. Sometimes it doesn't come out perfect, but other times it works pretty damn well!I love this app.... However I got a new tablet specifically for making editing photos easier... And it is pointless!!! The window to edit is smaller than on my phone!! The set-up of the editing box is most of the problem, the color controls are all on the right of the edit box, cutting it in half.

4. It removes the background but when I decide to edit it and choose another background,the image becomes blank.

5. I'm so glad I found!! Shared with several friends who have been looking for the same type of app! Thank you! Well done! 💯It does appear to remove backgrounds cleanly, but the second I saw credits needing to be used, I uninstalled.

6. There's also quite a few other options in the app which make it really helpfulI've been using remove.bg ever since I found out about it and I mostly used the website version on my PC, but this version for mobile devices works pretty much the same as the one you'd find on PC.

7. I'm definitely going to tell as many people as I can.This has to be the best photo background removed I've found yet.

8. It's as simple as adding the image you want and the AI removes the background.

9. PLEASE PLEASE PLEASE fix this and make the area for editing photos much much bigger! I have had to uninstall this app and replace it with 2 different ones just to do the job this didI hope the new "magic" feature gets better soon.

10. Just upload your photo and damn in 3seconds or less no more background.

11. You just upload a photo, hit the button, and the background is gone.

Steps to Troubleshoot & Fix Background remover Issues

1. Fix Background remover Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Background remover: Restarting the app will resolve most errors.
  2. Update the Background remover App. Here is how:
    1. On Android goto PlayStore » Search for "Background remover" » Open Background remover - remove.bg » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Background remover » click "UPDATE".
  3. Clear Background remover - remove.bg app cache: Clearing cached data will force your app to retrieve the latest data directly from Background remover servers.
    1. On Android, goto Settings » Apps » Select "Background remover - remove.bg" » click Storage » click "Clear Cache".
  4. Check Background remover app permissions. If any of these permissions required to use your device's features are disenabled, Background remover might not work.
  5. Uninstall and reinstall Background remover. If nothing else has worked, completely uninstall Background remover then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Background remover not working


2. Fix Background remover Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Background remover be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Background remover not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Background remover may not be able to connect to the Internet when running in the background.

Reported Issues