Contact HSBC US Customer Service

Why should I report an Issue with HSBC US?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Access to US Personal Internet Banking through Global View from outside the U. S. 2 HSBC Global Money Account is a prepaid, multi-currency account available on the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account and have a current U. S. or eligible residential address. 3 Data rate charges from your service provider may apply. HSBC Bank USA, N. A. is not responsible for these charges.

2. Please be aware that HSBC Bank USA, N. A. provides the services and/or products available through this app to customers having an account relationship with HSBC Bank USA, N. A. HSBC Bank USA, N. A. cannot guarantee that the services and products available through this app are authorized to be offered in other countries, or that they are suitable for any particular person or appropriate in accordance with any applicable local laws, rules or regulations of any jurisdiction outside the U. S.

3. Customers availing of the services and/or products available through this app are required to comply with all applicable laws/regulations of their respective jurisdictions. 1 Global View and Global Transfers are only available for HSBC Premier and HSBC Advance clients and are not available in all countries.

4. Deposit amount limits may apply. 4 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs.

5. Please do not download this app if you are not an existing customer of HSBC Bank USA, N. A. HSBC Bank USA, N. A. is regulated in the U. S. by federal and applicable state laws and regulations.

6. Pay bills to virtually anyone in the U. S. * Important note: This app is provided by HSBC Bank USA, N. A. for use by existing customers of HSBC Bank USA, N. A. only.

7. Camera-in device required to be able to utilize HSBC Mobile Check Deposit.

8. You can register on the app or log on with your existing HSBC Personal Internet Banking details.

9. The HSBC US Mobile Banking App allows you to stay in control of your finances, anytime and anywhere.

10. Transfers from HSBC accounts from outside the U. S. may be subject to transfer fees.

11. Personal Internet Banking is required to access Global View and Global Transfers.

1. Other banks don't have this problem.The check deposit feature DOESN'T WORK on this new version - it refuses to take the photo of the check, and even when it's a green light (which you would think would me "OK"), it won't take the photo.

2. Saving one for improvements.Worst app ever! Taking pictures of the check for deposit is impossible! Also who put the flash on and off to the lower right hand corner! Took me a while to find it.

3. Just updated the app, and whatever bugs got fixed, it wasn't the check deposit bug.This app is Garbage, the whole point is to save time by depositing with it instead of going to the bank.

4. I had to spend 15 minutes on the phone switching some sort of digital security from my old phone to this one, but at least I don't have to enter my birth date every time I want to check my account, and finally can use a fingerprint (hallelujah!).

5. Auto pay for credit card, I only get the option to pay minimum or statement balance, what if I want to pay more than minimum??? There should be the third option of "other" where customers can input a certain amount.

6. Taking pictures of a check for deposit is clunky and flaky.

7. Took me more than 10 minutes to finally complete the deposit! The previous app gives me all the control of the image and I control when to take the picture.

8. The flash thing was on the upper left hand corner where it is easy to find.It's amazing with this app/bank, I always encounter an unusual problem you don't experience with other banks.

9. The check deposit is among the worst I've ever seen with any bank app.

10. The absence of a manual picture taking option is a total time suck.

11. There are a few minor issues, like getting notified that a check deposit was actually processed.

1. Fix HSBC US Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HSBC US: Restarting the app will resolve most errors.
2. Update the HSBC US App. Here is how:
   1. On Android goto PlayStore » Search for "HSBC US" » Open HSBC US » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC US » click "UPDATE".
3. Clear HSBC US app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC US servers.
   1. On Android, goto Settings » Apps » Select "HSBC US" » click Storage » click "Clear Cache".
4. Check HSBC US app permissions. If any of these permissions required to use your device's features are disenabled, HSBC US might not work.
5. Uninstall and reinstall HSBC US. If nothing else has worked, completely uninstall HSBC US then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HSBC US not working

2. Fix HSBC US Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HSBC US be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HSBC US not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HSBC US may not be able to connect to the Internet when running in the background.