Contact ofo Customer Service

Why should I report an Issue with ofo — Get where you’re going on two wheels?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of YellowBike (Beijing) Data Services Co.,ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Great concept but needs to fix and refine all the bugs.There's no confirmation/any acknowledgement/feedback from when making payment for group pass!!! Retried few times as there was only a blank page, closed app to check, pass not renewed, and retried, same result, but was charged (total of $100+) for everytime I retried!!! And the monthly pass is not even renewed after all that!! Fail usability!! Emailed (on 10 Nov 2018, but no respond whatsoever other than the autoreply) Stay away from this joke of an app!I recently signed up in Singapore.

2. For example, if the bike I'm trying to unlock malfunctions and doesn't actually unlock, I'm still being charged for the ride that i didn't take.

3. I was even charged for using a bike overnight (12 hours)! Surely there has to be an intuitive way for the system to register that a bike hasn't moved an inch since I left it,and therefore not charge me... Anyway, I'm switching to a competitor when my month is up.

4. I found a bike with a broken basket and rode it for around 20 minutes, parked it, and closed the lock, and the app stopped the timer.

5. App is terrible, took a couple of minutes to register ending the trip despite bike was locked.

6. A few hours later I found another bike, and tried to scan it, and the timer was counting up as if I was on a trip for some reason, already at a few hours.

7. Had to enlarge map to my city Cambridge and doesn't show me where bikes are in the whole city, even when I can see one on the street.

8. I have tried unlocking bike before, when the app says the bike is unlock however, it is not in real life.

9. Doesn't anyone care about this ?Map is not working and doesn't show me where the bikes are.

10. If these bugs were resolved, I would give it a much higher reviewCan't use the bikes without paying the récupération fee which has been introduced recently.

11. Map navigation is a joke, you can't zoom in and bike symbol is absolutely huge to make it seem closer than it is.The app works fine.

1. Fix ofo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ofo: Restarting the app will resolve most errors.
2. Update the ofo App. Here is how:
   1. On Android goto PlayStore » Search for "ofo" » Open ofo — Get where you’re going on two wheels » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ofo » click "UPDATE".
3. Clear ofo — Get where you’re going on two wheels app cache: Clearing cached data will force your app to retrieve the latest data directly from ofo servers.
   1. On Android, goto Settings » Apps » Select "ofo — Get where you’re going on two wheels" » click Storage » click "Clear Cache".
4. Check ofo app permissions. If any of these permissions required to use your device's features are disenabled, ofo might not work.
5. Uninstall and reinstall ofo. If nothing else has worked, completely uninstall ofo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ofo not working

2. Fix ofo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ofo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ofo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ofo may not be able to connect to the Internet when running in the background.