Contact Wheels | Private Rentals Customer Service

Why should I report an Issue with Wheels | Private Rentals?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wheels to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy all the perks of owning a private vehicle, minus the headaches. - Unlock your vehicle and start your ride with a simple tap in the app. - Keep an eye on battery levels, speed, and other stats. - Track your bike at any moment with the built-in GPS. - Share vehicle access remotely with your friends and family. - Connect with the Wheels team for any vehicle or tech-related queries.

2. Wheels is your all-in-one bike subscription offering connected smart e-vehicles at a fixed monthly price, delivered straight to your doorstep.

3. We provide same-day repairs or replacements. Worried about safety?

4. And if anything should come up, we’re right there for you. Maintenance needed?

5. Our vehicles are equipped with GPS tracking and cable locks.

1. It took ages to configure: have to take a 20 question quiz, doesn't sync with Google Pay or my phones saved Cc info, super slow interface at every stage, tried to sync with a helmet unsuccessfully (I could see the helmet right there) then when starting a ride I get a network error with no other insight than to 'try again later'.

2. Couldn't find a scooter at all a few times already.The actual bikes are great (San Diego, used during promotional free period), but the app needs some work.

3. Please do not use!! Although other than the ride not being able to end, it was a fun experience.This is the first review I've ever written but I'd like to save people some time if they consider downloading this garbage app.

4. EDIT: the copypasted developer response ain't a great look either!Three times I have been overcharged, the app would crash when trying to unlock or end the ride and kept charging me.

5. On other occasions It wouldn't let me ride once unlocked , and stilled charged.

6. I am constantly having to use a second account because app constantly crashes forcing you to be stuck in a ride you can't use or end, but get charged for.

7. I truly hope they fix these bugs quickly because if not they are done for...Transporter is fun, but the app is not! I was able to unlock a transporter easily enough, but immediately after unlocking, the app closed itself out to display my phone home screen.

8. The Icon is either a block away from the actual location, on the other side of the street, or the scooter is no where to be found.

9. I rode it for less than 5 minutes, and the widget display was showing that I was still on a ride, but would not let me cancel the ride.

10. Other than that, the ride itself is much better, faster, and safer than the scooters.

11. The bikes could use bigger seats and bit more power, lots of hills in the downtown Atlanta area.

1. Fix Wheels | Private Rentals Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wheels | Private Rentals: Restarting the app will resolve most errors.
2. Update the Wheels | Private Rentals App. Here is how:
   1. On Android goto PlayStore » Search for "Wheels | Private Rentals" » Open Wheels | Private Rentals » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wheels | Private Rentals » click "UPDATE".
3. Clear Wheels | Private Rentals app cache: Clearing cached data will force your app to retrieve the latest data directly from Wheels | Private Rentals servers.
   1. On Android, goto Settings » Apps » Select "Wheels | Private Rentals" » click Storage » click "Clear Cache".
4. Check Wheels | Private Rentals app permissions. If any of these permissions required to use your device's features are disenabled, Wheels | Private Rentals might not work.
5. Uninstall and reinstall Wheels | Private Rentals. If nothing else has worked, completely uninstall Wheels | Private Rentals then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wheels | Private Rentals not working

2. Fix Wheels | Private Rentals Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wheels | Private Rentals be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wheels | Private Rentals not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wheels | Private Rentals may not be able to connect to the Internet when running in the background.