Contact GlassOn Customer Service

Why should I report an Issue with GlassOn - Virtual Glasses TryO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SPRING KNOWLEDGE GLOBAL JOINT STOCK COMPANY to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Through AR technology, we bring the most truly experience of wearing virtual glasses by real time.

2. Now you can try a lot of built in high quality eyewear models, or you can even customize them to define your own unique eyewear and then share to anybody through popular SNS channels.

1. I wish they would just keep it simple and fast for the user.Way More Realistic than I expected but then I dunno why I expected that too cuz many social media apps have very realistic looking filters 😂 But yes, awesome to try out different types of glasses n shades without actually having to do so 👌I spent time trying to find the glasses I want and then, when I try to buy them, I can't.

2. If they get serious about selling glasses and show actual pictures instead of cartoon drawings and get some decent styles, I might try again.Glasses may not look 100% real, but who cares, if you want to know what you'd look like with real glasses, just try real ones.

3. Helped me choose a new frame I actually like.The app is very laggy, and even though it has some good options the bottom o the glasses fader to black and i can't see half of my face because of it.

4. They have a poor selection of glasses and I dont want to go through the process of looking up other stores glasses.

5. Instead, I'm sent to a store in East Asia to try to find my glasses that I just found (not available, by the way).

6. There's no option to change this in the settings eitherI just wanted to figure out which shape of glasses suits me best.

7. Why does it make everything so dark? There are plenty of glasses to try on, with little setup, which is great! but I can barely see myself in the photos because the app does something to the lighting.

8. It has great potential, just needs to be touched up in some places! :)It doesn't work, you can't take a picture, I don't know where to go to select more glass frames, it won't even let you exit out of the app You have to close it completely by going to all running programs and swiping up from there.Kinda crappy.

9. My experience with this app indicates to me that Warby Parker gleefully engages in bait-and-switch sales tactics.IDK why it has only 3 stars, the app is very useful to help you choose the shape of your new glass.

10. I was looking for rimless glasses, but there aren't any.

11. Really happy with app.The glasses look very cartoonish.

1. Fix GlassOn Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GlassOn: Restarting the app will resolve most errors.
2. Update the GlassOn App. Here is how:
   1. On Android goto PlayStore » Search for "GlassOn" » Open GlassOn - Virtual Glasses TryO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GlassOn » click "UPDATE".
3. Clear GlassOn - Virtual Glasses TryO app cache: Clearing cached data will force your app to retrieve the latest data directly from GlassOn servers.
   1. On Android, goto Settings » Apps » Select "GlassOn - Virtual Glasses TryO" » click Storage » click "Clear Cache".
4. Check GlassOn app permissions. If any of these permissions required to use your device's features are disenabled, GlassOn might not work.
5. Uninstall and reinstall GlassOn. If nothing else has worked, completely uninstall GlassOn then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GlassOn not working

2. Fix GlassOn Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GlassOn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GlassOn not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GlassOn may not be able to connect to the Internet when running in the background.