Contact SecureAuth Authenticate Customer Service

Why should I report an Issue with SecureAuth Authenticate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SecureAuth to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. SecureAuth Authenticate supports multi-factor authentication (MFA) for personal, work, or school apps and accounts.

2. SecureAuth Authenticate lets you protect your personal Gmail, Outlook, LinkedIn, Dropbox, and thousands of other cloud apps.

3. SecureAuth Authenticate provides additional strong authentication benefits when paired with SecureAuth IDaaS in corporate deployments.

4. SecureAuth Authenticate is a modern mobile app that verifies your identity so you can securely access your apps.

5. The app is designed to work with adaptive and passwordless authentication for cloud/SaaS and on-prem app single sign-on (SSO) scenarios.

6. The authenticator generates 6-digit one-time passcodes/tokens (OTP codes) used commonly in two-factor authentication (2FA) flows.

7. Secure your personal accounts from account takeover with 2-step verification.

8. Follow 2FA or MFA setup steps in the app you want to protect.

9. Once you scan the QR code or enter a setup code, your account will be set up for 2FA.

1. The effort of downloading this app made gouging my eyes out a more fun activity.Decent enough interface, works for what it does, but forcing a lock onto my phone rather than on the app? Other 2FA solutions opt for encrypting and putting the lock on the app itself with some other sort of login, passcode, or credential.**Update IT GETS WORSE** If you change your lock screen in any capacity it forces you to log into the account in the app AGAIN.

2. I am trying to get it to work on my Chromebook and every time I open the app it says "This application requires the device screen lock to be enabled".

3. Doesn't send push notifications to the watch2022.02.08: after account reconnect it works again.. 2021.11.16: 'something went wrong' message, if a push notification arrives, and I try to approve it.

4. Trying to load to new phone and after adding work link it just goes to a blank screen and won't connect so I can login.

5. It sets its own lock on each account but ALSO requires the device to have a lock screen set making it extremely cludgy and innefficient.

6. I've triple checked and I have screen lock turned on when it goes to sleep and it can take either a password or a pin (I also tried just a password) and it still gives me this error.

7. i entered the same registration URL provided by my IT dept that works fine on my laptops and has worked on other phones and the app will not proceed to the login step.

8. I have to open the app and memorize the 6 digit code and type it in before it resets to a new 6 digit code every 60 seconds or less.No backup option.. Unlike other 2FA apps, with this one you cannot backup your codes.

9. Doesnt send push notifications to my android samsung a5 anymore.

10. Permanent 1star from me.I'm required to use this for my job and it just doesn't work.

11. Huge QoL issue with a simple fix.This app works great on my Samsung Galaxy s9.

1. Fix SecureAuth Authenticate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SecureAuth Authenticate: Restarting the app will resolve most errors.
2. Update the SecureAuth Authenticate App. Here is how:
   1. On Android goto PlayStore » Search for "SecureAuth Authenticate" » Open SecureAuth Authenticate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SecureAuth Authenticate » click "UPDATE".
3. Clear SecureAuth Authenticate app cache: Clearing cached data will force your app to retrieve the latest data directly from SecureAuth Authenticate servers.
   1. On Android, goto Settings » Apps » Select "SecureAuth Authenticate" » click Storage » click "Clear Cache".
4. Check SecureAuth Authenticate app permissions. If any of these permissions required to use your device's features are disenabled, SecureAuth Authenticate might not work.
5. Uninstall and reinstall SecureAuth Authenticate. If nothing else has worked, completely uninstall SecureAuth Authenticate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SecureAuth Authenticate not working

2. Fix SecureAuth Authenticate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SecureAuth Authenticate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SecureAuth Authenticate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SecureAuth Authenticate may not be able to connect to the Internet when running in the background.