Contact KODO Customer Service

Why should I report an Issue with KODO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GBW to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. KODO is a customer feedback application designed to capture customer's comments at the point of retail experience.

2. The application is designed to allow you to rate service experiences in such a way that can be analysed and acted on by the service provider.

3. The surveys are short and easy to answer, often include an incentive such as a free product or upgrade with your next purchase.

4. Survey availability is based on the location of the device relative to the store locations.

5. Only select areas of the world have participating brands with more added every week.

6. The provision of personal information is optional.

7. A unique ID is generated at installation time and used to determine if a survey has already been taken and track the status of reward redemption.

1. Was not able to find a survey.I have an assignment this week but I cannot get this app to work.Totally crap, crashing, not recognizing location, have to uninstall and re install EVERY WEEK just to get this crap app to workWhat a piece of crap! I did the mystery shop but could not sign in at the location.

2. A ice cream a day, keep sadness away!Free ice cream is really subarashiDaging yg lembut dan enakI have no idea why is it cannot locate any location at all since 2 weeks ago.

3. Pls kindly solve this problem.nicePls fix the bug, KoDo keeps asking the best location services of which has already set in my deviceErrors.

4. And when I contacted them to ask if I would be paid, they ignored my question and asked, "How my we assist you?" It's too late to assist me Gapbuster.

5. Then I could sign in but the shop was no longer listed.

6. Thanks for wasting my time, Gapbuster.

7. The app did not work at the shop.

8. Get someone who speaks English to answer emails.

9. Nothing but errors.

1. Fix KODO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KODO: Restarting the app will resolve most errors.
2. Update the KODO App. Here is how:
   1. On Android goto PlayStore » Search for "KODO" » Open KODO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KODO » click "UPDATE".
3. Clear KODO app cache: Clearing cached data will force your app to retrieve the latest data directly from KODO servers.
   1. On Android, goto Settings » Apps » Select "KODO" » click Storage » click "Clear Cache".
4. Check KODO app permissions. If any of these permissions required to use your device's features are disenabled, KODO might not work.
5. Uninstall and reinstall KODO. If nothing else has worked, completely uninstall KODO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KODO not working

2. Fix KODO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KODO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KODO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KODO may not be able to connect to the Internet when running in the background.