Contact Moscow transport Customer Service

Why should I report an Issue with Moscow transport?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Moscow Department of Transport to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why can't it keep me logged in?Worked fine until today, now when I'm trying to get some info about bus arriving schedule the app just tells me that "an error has occurred" and says like no nearby stops found even tho all other apps work fine, cell data goes normally and my location services are on.

2. This app needs fix asapBetter than yandex maps app which has removed detailed bus schedules, but there are 1) no street names in English 2) when searching for "bus 268" nothing happens 3) the detailed bus schedule does not scroll down to the evening times.An awful app.

3. My bus isn't visible, but I'm going in it, and so on.When planning a route including a bus, the app does not tell you the bus number - ridiculous!Easy to use and the app is in English with good route planning.

4. Comfortable and correct information.it's a new smooth line, I really enjoyed it😎It's kinda convenient app for using shuttle bus.

5. Its useless, completely useless and clearly one's can understand that its just been made upon an order of some corrupted agenciesAbsolutely inconvenient app.

6. Money is gone from my credit card, but there is no fulfillment on my Troika.

7. For instance when you're at the bus, and there's a line behind you, the app decides to kick you out instead of showing the ticket.

8. I tried to fill up the balance on my Troyka card.

9. Looks like cheating.I can't fulfill my card throughout this application.

10. But I must login every time at the most confusing moments.

11. No one in contact center could help me.

1. Fix Moscow transport Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moscow transport: Restarting the app will resolve most errors.
2. Update the Moscow transport App. Here is how:
   1. On Android goto PlayStore » Search for "Moscow transport" » Open Moscow transport » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moscow transport » click "UPDATE".
3. Clear Moscow transport app cache: Clearing cached data will force your app to retrieve the latest data directly from Moscow transport servers.
   1. On Android, goto Settings » Apps » Select "Moscow transport" » click Storage » click "Clear Cache".
4. Check Moscow transport app permissions. If any of these permissions required to use your device's features are disenabled, Moscow transport might not work.
5. Uninstall and reinstall Moscow transport. If nothing else has worked, completely uninstall Moscow transport then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moscow transport not working

2. Fix Moscow transport Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moscow transport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moscow transport not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moscow transport may not be able to connect to the Internet when running in the background.