Contact PILOTLOG Customer Service

Why should I report an Issue with PILOTLOG - CrewLounge AERO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MCC BV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. CrewLounge PILOTLOG syncs seamlessly desktop and mobile devices across different operating systems.

2. This app is part of the CrewLounge AERO software suite for flight crew, flight attendants and training staff.

3. You can record 60 different items on a single flight, such as OOOI hours, crew list, fuel upload, delay code, training notes, etc.

4. CrewLounge PILOTLOG is a mobile companion app for the main desktop software.

5. CrewLounge PILOTLOG is the most complete logbook app for commercial, military, navy and general aviation pilots.

6. CrewLounge PILOTLOG comes with a free edition and paid subscriptions.

7. You must install the desktop app to take full advantage of this software.

8. You need to register with CrewLounge AERO to use this app.

9. We recommend starting with the free Student Edition.

10. Import your airline roster and track your currency on the go.

11. Log your flights, simulator and duty time.

1. Long story short, I had real time tech support, who actually updated their server software in real time to fix the problem in less than an hour.** Update** I have been using this logbook app on and off since 2019 when it changed to the new version.

2. This could improve if they would invest heavily in the desktop version.Having waited 2 years to upgrade to the new 'Crewlounge' logbook from the old MCCPilotlog, I've been pleasantly surprised at how straightforward and familiar the application is.

3. I have raised some issues with support and they have been lightning quick in answering and solving the problem so no complaints there! Keep up the good job.Horrible user experience.

4. There tech support is awful and incompetent.Desktop version of this logbook is not good.

5. My biggest complaint is that you can't sync with calendar anymore unless you use the connect app which is a separate (low) cost.Big disappointment! The new software is buggy and simply doesn't work at all and they can't fix it almost a year now! Update as of 10 November.

6. I cannot even get my flight log as the previous version doesn't run on 64 bits and doesn't let you import your flights, unless you buy the new software of course.

7. I paid for the whole year, also the level of support has been excellent.Going back to 1 star.

8. I'm close to ask my money back and keep the old mccPILOTLOG because it worked very well.I have major doubts about the competence of there tech support.

9. In setting up the new app I was having a few issues; before I could email support to ask for help, they had emailed me(!) telling me that they'd spotted that I was having issues and we're working on a fix.

10. I bought the lifetime licence for their previous logbook mccpilotlog and two months later they announced a new software and I was asked to pay again.

11. When I had an issue with my laptop not syncing and showing these changes I contacted tech support.

1. Fix PILOTLOG Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PILOTLOG: Restarting the app will resolve most errors.
2. Update the PILOTLOG App. Here is how:
   1. On Android goto PlayStore » Search for "PILOTLOG" » Open PILOTLOG - CrewLounge AERO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PILOTLOG » click "UPDATE".
3. Clear PILOTLOG - CrewLounge AERO app cache: Clearing cached data will force your app to retrieve the latest data directly from PILOTLOG servers.
   1. On Android, goto Settings » Apps » Select "PILOTLOG - CrewLounge AERO" » click Storage » click "Clear Cache".
4. Check PILOTLOG app permissions. If any of these permissions required to use your device's features are disenabled, PILOTLOG might not work.
5. Uninstall and reinstall PILOTLOG. If nothing else has worked, completely uninstall PILOTLOG then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PILOTLOG not working

2. Fix PILOTLOG Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PILOTLOG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PILOTLOG not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PILOTLOG may not be able to connect to the Internet when running in the background.