Published by Signal Foundation on Nov 21, 2024

Report an issue with Signal Private Messenger.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Signal Private Messenger?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Signal Foundation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Signal Private Messenger

1. Signal uses your phone’s data connection, so you avoid SMS and MMS fees. • Call your friends with crystal-clear encrypted voice and video calls.

2. It is free and easy to use, with strong end-to-end encryption that keeps your communication completely private. • Send texts, voice messages, photos, videos, GIFs, and files for free.

3. Control who can post and manage group members with admin permission settings. • Share image, text, and video Stories that disappear after 24 hours.

4. No back doors, no data collection, no compromises. • Signal is independent and not for profit; a different kind of tech from a different kind of organization.

5. Our open source Signal Protocol means that we can’t read your messages or listen to your calls. Neither can anyone else.

6. Privacy settings keep you in charge of exactly who can see each Story. • Signal is built for your privacy.

7. Group calls supported for up to 40 people. • Stay connected with group chats up to 1,000 people.

8. Signal is a messaging app with privacy at its core.

9. We know nothing about you or who you’re talking to.

10. As a 501c3 nonprofit we are supported by your donations, not by advertisers or investors.

Signal Private Messenger Customer Insights

1. 3) Who on earth thought it was a good idea to reverse the message colors? It made so much more sense to assign colors to other people.The king of communication I have made major changes to the way I use technology over the past few years from switching to Mack from windows and then switching from Mac to Linux and iPhone to Android.

2. Signal used to be great but right now it's not.I love what Signal has to offer in terms of privacy and security, but lately I and my dad have both been experiencing a lot of bugginess particularly on voice calls.

3. It asks me to enter my pin once a month for extra security, which only takes a second, and I appreciate the extra layer of protection.I keep having problems with the app and have been unable to get help from Signal.

4. However it is so out of the way it does not bother me use this appCan't send large video files, huge battery drain when video calling, can't delete all messages or even the ones you want to delete after 3 hours.

5. i used to have a password set on the app itself, and it would lock after a timeout, or i could lock it, so that if someone gets into my phone they would need it to open signal and read messages.

6. I got one message, went to check it in app, and boom, gone!! I've also been having trouble backing up my information and have tried just about everything to get it to work.

7. i can still see my latest messages in the desktop app, but there is no way to back up from there, so they'll eventually be lost.Clear audio and video chatting included on this private server.

8. A lot of features with video and voice recording don't work on Android specifically.

9. I will receive notifications of "missed voice call" from anywhere between "5 min ago" to "1h ago" when my phone did not ring at all.

10. Audio does not work on video calls sometimes now.

11. His screen will become unresponsive while receiving incoming voice calls.

Steps to Troubleshoot & Fix Signal Private Messenger Issues

1. Fix Signal Private Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Signal Private Messenger: Restarting the app will resolve most errors.
  2. Update the Signal Private Messenger App. Here is how:
    1. On Android goto PlayStore » Search for "Signal Private Messenger" » Open Signal Private Messenger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Signal Private Messenger » click "UPDATE".
  3. Clear Signal Private Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Signal Private Messenger servers.
    1. On Android, goto Settings » Apps » Select "Signal Private Messenger" » click Storage » click "Clear Cache".
  4. Check Signal Private Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Signal Private Messenger might not work.
  5. Uninstall and reinstall Signal Private Messenger. If nothing else has worked, completely uninstall Signal Private Messenger then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Signal Private Messenger not working


2. Fix Signal Private Messenger Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Signal Private Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Signal Private Messenger not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Signal Private Messenger may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi,
    I made a one time donation (5$) in december. And I can see that I was charge again in january. Can you please cancel ?

    My number 06 75 54 60 94

    — by Remi Woronkiewicz 2 years ago