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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Private Messenger?



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Why chat with our AI Private Messenger Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Private Messenger.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. Plus I keep sending messages about the problem and no one ever answers me.When I send a test to myself I get the text from my own number, there is no way to not make this app the default sender, there is no way to not make it the default because it won't send a message at all, and it doesn't matter if you delete the sent message or the received message at all it still stays my own number.

2. Shameless.Very dumb! It makes switch your default messaging app to this, before you can even send a message! Took me 15 minutes to finally get it sorted out.

3. I reply to some messages and I can't see my message that I've sent to them so I have no idea if they've reached the recipient.

4. Anyone know of a way to get my messages back?App crashes every time when clicking on a picture or gif or other MMS sent or received.

5. Could not figure out how to send disappearing messages or recall sent messages.

6. Keep getting error message that app has stopped working.

7. I don't recommend.I have ads everytime I open it and I wanted to delete it but the messages won't direct back to my sms app.

8. I am being stalked so I need to keep the messages.

9. I just wanna click on a photo so it's full screen so I can see it better but the app crashes each timeI like its pop-up notification with sound.

10. But I have issues blocking a very annoying person! I tried to figure out this text app.

11. When it is working, it doesn't block texts.

Steps to Troubleshoot & Fix Private Messenger Issues

1. Fix Private Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Private Messenger: Restarting the app will resolve most errors.
  2. Update the Private Messenger App. Here is how:
    1. On Android goto PlayStore » Search for "Private Messenger" » Open Private Messenger » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Private Messenger » click "UPDATE".
  3. Clear Private Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Private Messenger servers.
    1. On Android, goto Settings » Apps » Select "Private Messenger" » click Storage » click "Clear Cache".
  4. Check Private Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Private Messenger might not work.
  5. Uninstall and reinstall Private Messenger. If nothing else has worked, completely uninstall Private Messenger then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Private Messenger not working


2. Fix Private Messenger Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Private Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Private Messenger not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Private Messenger may not be able to connect to the Internet when running in the background.

Reported Issues

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