Published by Gobierno de Canarias on Aug 5, 2024

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About miCita preiva

1. Dating management application from Primary Care of Servicio Canario de la Salud.

2. The application does not store user data that uses the same.

3. The application does not collect any specially protected data.

4. Allows requesting, viewing and cancelling appointments with the family doctor. and nurses.

5. Allows also keeping users as favourites for an easier dating management.

6. The application requires no registration but it is necessary to have an Individual Health Card from Servicio Canario de la Salud.

miCita preiva Customer Insights

1. Today I tried for over an hour ,going through every appointment shown,even upto 2 weeks in advance- -still "Invalid Parameter" The system which used to be great is now TOTALLY USELESS Please somebody help me out!!!!!!!!!!!!!Not a good application...it doesn't even give the option to take the appointment ..just a pop up comes to call 012 directly Still the application is not working and I'm getting the same responce that no.cita available now the application has been updated and it's in spanish as well I don't knw what the real issue is but solve this as soon as possible because it's a Hassel every time we are calling to take an appointment which we can do it easily through the application.Usually works but now I always get "invalid parameter" error when I try to confirm an appointment.

2. Otherwise a very useful app AllanVery nice app eassy to get oppoutnent and good for check which day n date you got apoitment and also you can choose your own date n time thanks for thiss app.Ok if you want to make an appointment but the app doesn't let you see any pending onesAlways says no appointment available.

3. Having no success at all, everytime I try to confirm an appointment it comes up with ""Invalid Parameter" I have tried Spanish and German as well as English but always the same result.

4. I now realise thats not safe to do.I've downloaded this twice but the app only offers the current week for selecting sn sppointment with a doctor, and it refuses to offer extra date's when this option is selected.Cannot open this version, to insert it was updated in my absence.

5. Update: I changed the language from English to Spanish and was finally able to make an appointment.Update didnt work on my phone.

6. Missed an appointment because the app failed to remind me because of the update.

7. Its now failing to show another appointment I know I have booked this week.

8. I tried to inform "the system " of this problem over 2 weeks ago but got nowhere.

9. Allows me visit medical centre at time that suits me.

10. I can't see appointments taken through hospital staffExcellent.

11. On another device.

Steps to Troubleshoot & Fix miCita preiva Issues

1. Fix miCita preiva Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart miCita preiva: Restarting the app will resolve most errors.
  2. Update the miCita preiva App. Here is how:
    1. On Android goto PlayStore » Search for "miCita preiva" » Open miCita preiva » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for miCita preiva » click "UPDATE".
  3. Clear miCita preiva app cache: Clearing cached data will force your app to retrieve the latest data directly from miCita preiva servers.
    1. On Android, goto Settings » Apps » Select "miCita preiva" » click Storage » click "Clear Cache".
  4. Check miCita preiva app permissions. If any of these permissions required to use your device's features are disenabled, miCita preiva might not work.
  5. Uninstall and reinstall miCita preiva. If nothing else has worked, completely uninstall miCita preiva then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing miCita preiva not working


2. Fix miCita preiva Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make miCita preiva be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to miCita preiva not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, miCita preiva may not be able to connect to the Internet when running in the background.

Reported Issues