Published by Connecticut Children's Medical Center on Dec 4, 2024

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Why should I report an Issue with Connecticut Children's?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Connecticut Children's Medical Center to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Connecticut Children's

1. Accessing your child’s health records, locating a pediatric specialist near you or navigating your way around the hospital is easy and convenient using the Connecticut Children’s app.

2. You must have a MyChart account to access MyChart features in this app.

Connecticut Children's Customer Insights

1. Other than that I love it.No adds could be a little easier to navigate and would be nice to be able to look into past visits especially if see something that you know is incorrect like a visit to a doctor you know you never once brought your kid to see yet it shows no information about why this doctor was billing your child's insurance for yearsIts always gliching.

2. I have this app out of necessity.I love this app, but the problem with this app all the blood result is never show up on time.

3. The buttons are random sizes.

4. The font size is small.

5. I have to wait 2 or 3 days to see the results.

6. The colors are out of wack.

7. This is not the easiest app to use.

Steps to Troubleshoot & Fix Connecticut Children's Issues

1. Fix Connecticut Children's Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Connecticut Children's: Restarting the app will resolve most errors.
  2. Update the Connecticut Children's App. Here is how:
    1. On Android goto PlayStore » Search for "Connecticut Children's" » Open Connecticut Children's » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connecticut Children's » click "UPDATE".
  3. Clear Connecticut Children's app cache: Clearing cached data will force your app to retrieve the latest data directly from Connecticut Children's servers.
    1. On Android, goto Settings » Apps » Select "Connecticut Children's" » click Storage » click "Clear Cache".
  4. Check Connecticut Children's app permissions. If any of these permissions required to use your device's features are disenabled, Connecticut Children's might not work.
  5. Uninstall and reinstall Connecticut Children's. If nothing else has worked, completely uninstall Connecticut Children's then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Connecticut Children's not working


2. Fix Connecticut Children's Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Connecticut Children's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Connecticut Children's not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Connecticut Children's may not be able to connect to the Internet when running in the background.

Reported Issues