Contact ITM Customer Service

Why should I report an Issue with ITM?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ITM NZ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Doesn't work.Great way to record you lbp licensing requirements and easy to use thanks ITMGreat tool for LBP pointsHopeless.

2. Used it to record my lbp info, and when it came time to relicense it wouldn't generate a log, or integrate with the lbp website.

3. It is a waste of time entering if I then have to enter it all again when relicensing.Just freezes, uninstall and reinstall and it freezes.

4. Obviously a common problem that hasn't been fixed yetWas able to sign up .

5. I have downloaded the app and have been using it to record the activities.

6. I now want to upload them into the LBP website, but it will not alow me to generate the log of Activities.

7. Help is required thanks daveWaste of time.

8. Can't reset password and can't sign in.Needs to be updated.

9. It doesn't install properly and freezes.

10. Pass word won't work got new one still wont log in .

11. Won't let me sign up at all.

1. Fix ITM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ITM: Restarting the app will resolve most errors.
2. Update the ITM App. Here is how:
   1. On Android goto PlayStore » Search for "ITM" » Open ITM » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ITM » click "UPDATE".
3. Clear ITM app cache: Clearing cached data will force your app to retrieve the latest data directly from ITM servers.
   1. On Android, goto Settings » Apps » Select "ITM" » click Storage » click "Clear Cache".
4. Check ITM app permissions. If any of these permissions required to use your device's features are disenabled, ITM might not work.
5. Uninstall and reinstall ITM. If nothing else has worked, completely uninstall ITM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ITM not working

2. Fix ITM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ITM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ITM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ITM may not be able to connect to the Internet when running in the background.