Contact Air NZ Customer Service

Why should I report an Issue with Air NZ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Air New Zealand to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Air New Zealand lounge access required. • Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. • Track your Airpoints Dollars™ and Status Points balances, view your benefits and latest activity, or access your digital Airpoints™ card straight from your phone, plus find Airpoints Partners to help you earn Airpoints Dollars every day. • Access and use your digital Koru card when you have a Koru membership. • Access quick links to book or change flights on the fly. • Stay organised – add flight details to your calendar, and share them with others.

2. • Take control of your flight bookings – change your seat, add a bag, manage your meals, and more. • Check in online, from anywhere, and scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge. • Hold up to 9 boarding passes for your group or family under the same booking.

3. Bookings with infants can't currently be supported. • Have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more. • Receive notifications with key flight information – you'll never miss a beat. • Order coffee from your phone, and we'll let you know when it's ready to collect.

4. By downloading, installing and using the Air NZ app, you agree that you have read, understood and agree to our Website and App Terms of Use at airnewzealand. co. nz/website-terms-of-use and our Privacy Policy at airnewzealand. co. nz/privacy.

5. Use the 'Help and Feedback' menu in the Air NZ app to see your options.

6. Things not as effortless as they could be?

7. We'd love to hear from you.

1. I've I'm in Cook Islands and it's Thursday.. but my flight has allegedly departed because the app thinks it's Friday Also when flying domestic app is slow to update when checking in, meaning I'm boarding but app says I have t checked in so no boarding pass displaysSeverely let down, long wait times on the phone.

2. Also be nice if credits were easy to apply when something like the Auckland airport floods, rather than waiting 3 hours on a phone call.I want to like this app... but after getting to the airport for the 1st leg of our journey to find the flight had been cancelled, but was still showing as booked on the app, I no longer trust it.

3. As a frequent flyer I want to minimize the time it takes to see the most relevant info of my upcoming flight.

4. It was only because another earlier flight was running late and had free seats, and that we had arrived early at the airport, that we were able to connect to our international leg.

5. I note the comments about the widget being in the development list, but shouldn't have replaced the old one until the functionality was there in upgrade.Poor. Why can't you make it possible to book a stopover via the site.

6. Once you refresh (which takes forever remember) you can access your boarding pass.

7. Now it's 3 clicks away, and whilst that may not sound much, when you are stood at the front at the gate needing to scan, or having boarded and there is a line of people getting wet behind you that's a big additional delay.

8. So if you're in a later time zone it tells you your flight has departed.

9. I used to really enjoy the Air NZ watch face, and enjoyed using the watch as my boarding pass when going through the gate.

10. Best thing though, had an early flight, when we redeemed our lounge tickets - the app asked us if we wanted coffee.

11. This caused me to mix up times on the same flight on different dates.

1. Fix Air NZ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Air NZ: Restarting the app will resolve most errors.
2. Update the Air NZ App. Here is how:
   1. On Android goto PlayStore » Search for "Air NZ" » Open Air NZ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Air NZ » click "UPDATE".
3. Clear Air NZ app cache: Clearing cached data will force your app to retrieve the latest data directly from Air NZ servers.
   1. On Android, goto Settings » Apps » Select "Air NZ" » click Storage » click "Clear Cache".
4. Check Air NZ app permissions. If any of these permissions required to use your device's features are disenabled, Air NZ might not work.
5. Uninstall and reinstall Air NZ. If nothing else has worked, completely uninstall Air NZ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Air NZ not working

2. Fix Air NZ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Air NZ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Air NZ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Air NZ may not be able to connect to the Internet when running in the background.