Contact HangTime Customer Service

Why should I report an Issue with HangTime - Hangboard Training?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stevie-Ray to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. (Can't create workouts with short rests between hangs) and the ability to only select hang times in five second intervals is unecessarily clunky.

2. I've tried a bunch of the others but find this one the best for creating custom workouts, with lots of config options and a big selection of different hangboards.

3. Great design, has a ton of hangboards (including my problem which is surprising) and easy to understand and create workouts.

4. It just vanishes but the next time you try you can save it.I had a problem with my custom workouts getting lost sometimes, which seems to be fixed.

5. Hangtime seems to have it all! You can create your own workouts, share with the community, and it has most commonly used hangboards available in the settings.Firstly, I recommend it.

6. There are also hangboard-specific community-added workouts, which is a nice feature if you're looking for training inspiration.

7. Some info on "good practice" inside the app would be a huge difference.Great app! I requested my new hangboard too be added, I was expecting too never get a reply or anything BUT! when I woke up it was added too the collection.

8. It is particularly good that you can select your hangboard and personalize your training, which is something that I don't think any other climbing training apps have used yet.

9. Thanks a lot for making the app available Stevie!This app has everything you need for creating a basic hangboard training routine.

10. Almost perfect!! Please add the options to input any time for hangs, rest, and recovery periods.

11. I like how you get a big trial period of hang time, not days after downloading, and that the price of £2.49 at time of writing this is very reasonable, and a one time thing.

1. Fix HangTime Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HangTime: Restarting the app will resolve most errors.
2. Update the HangTime App. Here is how:
   1. On Android goto PlayStore » Search for "HangTime" » Open HangTime - Hangboard Training » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HangTime » click "UPDATE".
3. Clear HangTime - Hangboard Training app cache: Clearing cached data will force your app to retrieve the latest data directly from HangTime servers.
   1. On Android, goto Settings » Apps » Select "HangTime - Hangboard Training" » click Storage » click "Clear Cache".
4. Check HangTime app permissions. If any of these permissions required to use your device's features are disenabled, HangTime might not work.
5. Uninstall and reinstall HangTime. If nothing else has worked, completely uninstall HangTime then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HangTime not working

2. Fix HangTime Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HangTime be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HangTime not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HangTime may not be able to connect to the Internet when running in the background.