Contact ReadID Me Customer Service

Why should I report an Issue with ReadID Me?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ReadID by InnoValor to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The ReadID Me app (previously known as NFC Passport Reader) reads and verifies the NFC chip embedded in electronic passports, national identity cards and other ICAO compliant identity documents (ePassport, or, in ICAO 9309 terminology, Machine Readable Travel Documents: MRTD).

2. It then reads the embedded chip using NFC and displays the biographical and biometric information of the document holder, as well as document information, after which security checks, such as Active Authentication, Chip Authentication and Passive Authentication , are performed and detailed results are shown.

3. We provide the ReadID Me app free of charge to allow people to see what information is in the chip of your own passport.

4. If you see opportunities to use ReadID, for example as part of the traditional border control inspection system use case or as part of innovative online use cases such as customer onboarding, then please contact us at readid@inverid. com.

5. The app optically scans (OCR) the Machine Readable Zone (MRZ) to gain access to the embedded chip.

6. The app also supports electronic driving licenses (eDL, ISO 18013, currently limited to Dutch driving licenses from after November 2014).

7. Please see our website for more information on how to use the ReadID Me app including FAQs ( ).

8. The authors make no claims about fitness for any particular purpose.

9. This version of the app is provided as-is and without warranty.

10. We value your privacy and do not collect your personal information.

1. Works flawlessly!its great for testing my passport chip works as it never works in airport scannersA security agent at an airport told me my passport wouldn't "scan" and I was concerned about upcoming international travel for work.

2. Why the green tick if nothing read?Having used this app for years, I can tell with confidence that it works very well on a range of devices.

3. Good job ! 👍 PS: BDW, tested successful read of an UK HO issued Biometric Residence Permit, I guess most of data on it decrypted, including the photo.

4. Place the phone on the passport and a bar followed by a green tick is indicated on the on-screen graphic.

5. App hasnt worked as funtioned once, whereas other, simpler open source apps work first time.I am using this app and works perfect.

6. Tried multiple passports - once it gets to the NFC scanning stage an error appears "Connection lost, automatically restarting" but then it goes back to the previous page.

7. People are often surprised, after seeing the results of a scan with this app, how much data is stored digitally on these devices.Seems to be the ONLY SERIOUS NFC reader/decrypter in the Play store.

8. It reads the photo page ok but when trying to scan the chip is confusing.

9. It also would be nice to have the app recognize what type of document the received NFC data represents and correspondingly display the interpreted information.I have encountered some problems when reading above said ID cards.

10. Put the phone on the photo page or back page and same again, bar followed by green tick.

11. Great little tool.Tried it on two different UK passports both with the 'chip' symbol.

1. Fix ReadID Me Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ReadID Me: Restarting the app will resolve most errors.
2. Update the ReadID Me App. Here is how:
   1. On Android goto PlayStore » Search for "ReadID Me" » Open ReadID Me » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ReadID Me » click "UPDATE".
3. Clear ReadID Me app cache: Clearing cached data will force your app to retrieve the latest data directly from ReadID Me servers.
   1. On Android, goto Settings » Apps » Select "ReadID Me" » click Storage » click "Clear Cache".
4. Check ReadID Me app permissions. If any of these permissions required to use your device's features are disenabled, ReadID Me might not work.
5. Uninstall and reinstall ReadID Me. If nothing else has worked, completely uninstall ReadID Me then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ReadID Me not working

2. Fix ReadID Me Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ReadID Me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ReadID Me not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ReadID Me may not be able to connect to the Internet when running in the background.