Contact myMTN NG Customer Service

Why should I report an Issue with myMTN NG?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MTN Nigeria Communications Plc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The newly upgraded myMTN NG is a user-friendly App that gives MTN Nigeria Customers and non-Customers access to a rich bouquet of MTN Products & Services. myMTN NG further reaffirms MTN Nigeria’s commitment to delivering bespoke services, tailored to suit the lifestyle of customers, and with an in-built commerce engine for a much-improved shopping/buying experience, giving users full control and access to everything they need, everywhere they go. What’s more?

2. Users can now save and manage their payment cards to enjoy a hassle-free payment experience, no need to enter your card details every other time. 6.

3. Buying or borrowing airtime and data bundles just got easier, safer, and faster on the new myMTN NG App, giving users the chance to stay ahead while on the go.

4. This new feature offers users multiple ways to login - through Google, Apple, Facebook, or a valid MTN number, offering more than one way to stay connected wherever they go.

5. MTNN users have unlimited FREE access to the App (no data charges required while using the App).

6. MyMTN NG users can get more for less by unlocking personalized offers and exclusive deals.

7. Gives users the freedom to manage, update, and get detailed account balances at any time.

8. The App is a one-stop-shop for all MTN services, with rich features ranging from trending gist, sports, entertainment, news, and more.

9. Don’t forget to rate your experience, this will go a long way in helping us explore new frontiers as we continue to enhance and build the best self-service App just for you. 1.

10. Welcome to a uniquely delightful App experience with myMTN NG!

11. Login with your social media accounts or MTN number.

1. The former app was smooth, fast and precise, this new MyMTN NG claimed to be packed with features is slow, lags etc but the worst of it all is that once the app is opened, the recharge icon pops up before being able to access other features.. Na by force to recharge???? If it's not broken don't fix it but all did the opposite, kudosThis is the most frustratingly useless app I've ever encountered from a telecom service.

2. At times i open it up and it doesn't show my data balance no matter how much i try to reload it or relaunch it.

3. There should also be an option to select which number you want to make transactions with if just like me you have two numbers Linked to obe account.Always having challenges when it comes to recharge.

4. Loads halfway more often than not, keeps displaying that annoying spinning loader, load like a snail, can't get things done quickly if at all.

5. It loads and freezes half way, hence I'm not able to share data, airtime and the like.

6. IMO the previous app was far more better than this new one.Your app sucks!!!!!! I've been using android for years but this is my first app review ever, I had to because of how trash this app has become.

7. My SIM card just stopped accessing the Internet even with an active data bundle.

8. However, the customer care support has been unable to solve my problem for almost 3 weeks now and even seem to be more confused than I am.

9. And data balance reads 0MB even when I have an active data subscription.

10. From logging one's account out arbitrarily to wiping one's cart to including triple orders in cart and you cannot edit it.

11. Features should load fast.This has to be one of the most shittiest apps with the most abysmal user experience.

1. Fix myMTN NG Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myMTN NG: Restarting the app will resolve most errors.
2. Update the myMTN NG App. Here is how:
   1. On Android goto PlayStore » Search for "myMTN NG" » Open myMTN NG » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myMTN NG » click "UPDATE".
3. Clear myMTN NG app cache: Clearing cached data will force your app to retrieve the latest data directly from myMTN NG servers.
   1. On Android, goto Settings » Apps » Select "myMTN NG" » click Storage » click "Clear Cache".
4. Check myMTN NG app permissions. If any of these permissions required to use your device's features are disenabled, myMTN NG might not work.
5. Uninstall and reinstall myMTN NG. If nothing else has worked, completely uninstall myMTN NG then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myMTN NG not working

2. Fix myMTN NG Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myMTN NG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myMTN NG not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myMTN NG may not be able to connect to the Internet when running in the background.