Contact Chief Customer Service

Why should I report an Issue with Chief Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Chief Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The incident information from the CAD will be available to your personnel with directions and mapping.

2. CAD information may include information about a problem that a patient is having to assist with the emergency response.

3. Chief Mobile allows you to receive & map incidents from your 911 dispatch center quickly.

4. A push notification will page your staff when a new active incident occurs.

5. You can also receive messages that are sent out by other personnel.

6. Get notified of open shifts, training, and other announcements instantly.

1. Got an email this morning stating the issue was resolved...deleted and reinstalled and still having the same problem... Update...working great now!Outstanding custome service.

2. Currently looking for an update to get the pre-alertsWas working fine til a few days ago ...now I can't get it to work at all...keeps asking for login info, I've deleted and re-download it 4 times...still doesn't work.

3. We all know that updates can be frustrating, but the product is overall a great product and great customer service is an additional plus!Every page comes through twice, and you can't unsubscribe from all paging from an agency, which blows when you have nitwits who send 800-word-long pages at 3am that you can't opt out ofTo take yourself out of availability on the mobile app is difficult at best.

4. Also, somehow, the user interface has actually gotten less user-friendly and more annoying to use.Since the past 2 upgrades, I haven't been able to add my availability without getting an error and can no longer view the daily schedule since the latest update.

5. The "Scheduling" and "My Schedule" icons show the exact same thing which is my personal monthly work schedule, whereas before, the "Scheduling" icon would show you who was working that day.

6. It logs me out every time I close the app and all features don't work when I do log in.The mapping/navigation needs working on, the updates made the hole over app worse then it was.

7. Edit: After the 2/28 update, the redundant alerts are gone, but the alerts popup when my phone is locked, and prevents the screen from ever going back to sleep.

8. If you have to use this program for scheduling, don't do it and there are alot better options out there that actually work like they are supposed toWorks well about 90% of the time.

9. I have an android phone that was not responding to the latest update done a couple days ago.

10. I would highly recommend!Stopped working entirely with the most recent update.

11. We had a different app before this one, and the switch was worst decision we made.Great app and a great company to do business with.

1. Fix Chief Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chief: Restarting the app will resolve most errors.
2. Update the Chief App. Here is how:
   1. On Android goto PlayStore » Search for "Chief" » Open Chief Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chief » click "UPDATE".
3. Clear Chief Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Chief servers.
   1. On Android, goto Settings » Apps » Select "Chief Mobile" » click Storage » click "Clear Cache".
4. Check Chief app permissions. If any of these permissions required to use your device's features are disenabled, Chief might not work.
5. Uninstall and reinstall Chief. If nothing else has worked, completely uninstall Chief then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chief not working

2. Fix Chief Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chief be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chief not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chief may not be able to connect to the Internet when running in the background.