Contact MTN Customer Service

Why should I report an Issue with MTN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MTN South Africa to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The improved MTN South Africa app gives you the power to do everything from recharging and tracking data across your linked numbers to setting limits and getting exclusive offers, 24/7 and in a cool new design.

2. New MTN App - Managing your mobile life has never been this quick, easy or good-looking.

3. Sharing your feedback and suggestions will help us create even better versions of the app in the future.

4. Help us by being a part of this early release.

5. Join the MTN revolution by downloading the new MTN South Africa app – just 10MB – and say ‘Y’ello’ to a whole new world of mobile magic.

1. I'd like to add a suggestion, for example when a user has multiple bundles, give the user the option to prioritize or temporarily block certain bundles for an amount of time or either set a list where the user can put the bundle they'd want to use on top first(priority list), it would be a really nice feature to have since it is so difficult to manage bundles.

2. You should add a graphic column that clearly shows how, when and where our data have been used and/ or depleted with date and time recorded on it to make it even more easier to trace and track the usage of data.Constant crashing.

3. Tried to give feedback on the app, and after choosing your rating, it asks why I chose my rating but doesn't allow to type.This is great improvement ....when you open the app you have all the service of MTN at your finger tips.

4. Anytime I require an excel spreadsheet just to figure out what to buy, you know you're being scammed.I think it's stupid how I always have to login using an OTP to this app! Makes it impossible to manage the sim when I'm not right next to the device with the sim.

5. This makes it easier to one to keep track of data usage on SIM cards I put in my routers.

6. .data ..sms just clear.when we want to know other MTN offers will quickly know where to find them easily.These is a great App to have.

7. It doesn't want to be deleted from the MTN App as I approach the delete bin.Very easy to use with more information one could needs.

8. You can purchase expensive bundles off it with ease but everytime you try buy a cheaper bundle or a special you get a something went wrong message.

9. I would like to see my account balance for the month (all contact billing) and the contract upgrades and when the contract expires.

10. Data runs out while I'm away and I have no way to recharge or monitor usage.

11. So I have some little issue that I might consider through about the lake of Data balances not showing them accurately.

1. Fix MTN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MTN: Restarting the app will resolve most errors.
2. Update the MTN App. Here is how:
   1. On Android goto PlayStore » Search for "MTN" » Open MTN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MTN » click "UPDATE".
3. Clear MTN app cache: Clearing cached data will force your app to retrieve the latest data directly from MTN servers.
   1. On Android, goto Settings » Apps » Select "MTN" » click Storage » click "Clear Cache".
4. Check MTN app permissions. If any of these permissions required to use your device's features are disenabled, MTN might not work.
5. Uninstall and reinstall MTN. If nothing else has worked, completely uninstall MTN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MTN not working

2. Fix MTN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MTN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MTN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MTN may not be able to connect to the Internet when running in the background.