Contact Qoo10 Customer Service

Why should I report an Issue with Qoo10 - Online Shopping?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Qoo10 PTE. LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Having helped consumers shop smarter since 2009, we understand customers want large varieties, good prices, reliable merchants and fast delivery.

2. Choose Visa, MasterCard, American Express for credit card, Apple Pay, Paypal, PayLah! , GrabPay, UnionPay, AliPay for digital payment, eNets, AXS, bank transfers or even cash payments at 7-Eleven stores.

3. Qprime delivery lets you pay only one shipping fee for purchases from multiple merchants, and gives you free delivery when the purchasing amount is $60 or more. No membership required!

4. You can rely on other shoppers' feedback on product quality, delivery speed, and service to make the best decision, every single purchase.

5. Not forgetting restaurants and dining, Qoo10 food lovers also get exclusive access to local restaurant dine-in and takeout deals!

6. Check out furniture and home appliances from hundreds of merchants to not only save lots of money, but also having choices to pair well with your interior design and renovations. Looking for groceries?

7. With more than 17 million products across categories, you will find your every want, every need, every day.

8. Download the Qoo10 app today to discover and compare millions of products internationally.

9. Our maternity and baby products and toys with bargain deals will match every budget.

10. Wide selection of food is available from familiar supermarket retailers and even distributors at wholesale prices.

11. Customize your style with dresses, clothes, luxury fashion, branded bags, shoes, sneakers, jewelry, watches, innerwear and more!

1. Unlike other platform I'm using, they really take care of buyers n settle whatever problems swiftly to satisfied the buyers n of course it's fair to sellers too.Will stop using Qoo10.

2. Because of the problem with the sellers getting back payment from Qoo10, many online sellers are telling me to cancel my orders at qoo10 and buy at shopee instead or their shop because of the release payment issue.

3. I am not sure what does this mean ....does this mean I should stop buying from the platform since I am not entitled to further rewards anymore? This is getting from bad to worse.

4. So bye Qoo10!I m a VIP but the rewards system sucks...I am not able to claim Qoomama rewards daily as they said I have exceeded limit.

5. They will push all complaints to sellers, Qoo10 didn't want to take any responsibility, did not help up.

6. Its a hassle i have to cancel all my orders and reorder at other platform.

7. They change my password recently without permission n make it very hard to reset my Qcoin.the money stuck inside n cant buy the golden ticket special at all suddenly.

8. When file for refund on missing items, it takes ages to get responses.Last time was okay, but not now.

9. Now their own delivery doesn't even deliver to doorstep and expect you to go down of the block and collect it from the delivery van.

10. I'll give it an 8 out of 10 for ease of use for foreigners.More & more promotion prices items to purchased with almost everyday.

11. So disappointing especially for VIP.....what's the use I spent 500-800 per month and cannot enjoy benefits?Great App.

1. Fix Qoo10 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qoo10: Restarting the app will resolve most errors.
2. Update the Qoo10 App. Here is how:
   1. On Android goto PlayStore » Search for "Qoo10" » Open Qoo10 - Online Shopping » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qoo10 » click "UPDATE".
3. Clear Qoo10 - Online Shopping app cache: Clearing cached data will force your app to retrieve the latest data directly from Qoo10 servers.
   1. On Android, goto Settings » Apps » Select "Qoo10 - Online Shopping" » click Storage » click "Clear Cache".
4. Check Qoo10 app permissions. If any of these permissions required to use your device's features are disenabled, Qoo10 might not work.
5. Uninstall and reinstall Qoo10. If nothing else has worked, completely uninstall Qoo10 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qoo10 not working

2. Fix Qoo10 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qoo10 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qoo10 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qoo10 may not be able to connect to the Internet when running in the background.