Contact ComBank ePassbook Customer Service

Why should I report an Issue with ComBank ePassbook?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Commercial Bank of Ceylon PLC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thriving towards their mission of providing reliable, innovative, customer friendly financial services, utilizing cutting edge technology and focusing continuously on productivity improvement, Commercial Bank of Ceylon PLC has made a distinct mark in Sri Lankan banking operational standards while standing out for superlative service and technological superiority.

2. The Bank unveiled an all-new version of its e-Banking service, based on the Microsoft . net Framework in year 2012, Offering exceptionally user-friendly menus and benchmark security and encryption features, the new e-Banking platform puts customers in control, and requires less intervention by the Bank.

3. Clients would login to the new application via the existing user credentials and could enjoy almost all the functions available under e-Banking web services including Bill payments, Credit card management, Fund transfers.

4. Self registration, a customisable ‘My Profile’ feature that can accommodate a personalised image, self-addition and registration of payment recipients, customisable templates for payments, multiple payments via a single basket, a Quick Navigation menu that reduces key strokes and customisable viewing of transaction histories are among the exciting new features of the system.

5. Enhanced security features include 2-factor authentication for third party fund transfers; two-layer login; a virtual keypad; personalised security questions; password change and third party fund transfer alerts; and password encryption and verification via an advanced Hardware Security.

6. Taking a further step, the Bank has introduced a separate application to Account holders who have access to e- Banking service, via mobile devices.

7. The e-Banking platform supports bill payments to more than 36 entities in nine categories – Telephone, Electricity, Water, Credit cards, Insurance, Pay TV, Schools, Rates and Other.

8. Clients who are keen to make the best out of the busy time schedules would welcome this new application as they could have the ease of accessing e-banking services directly from the software application that resides in the mobile device, once it’s down loaded.

9. The Bank operates a network of 232 computer-linked service points and the country’s single largest ATM network of 574 terminals.

10. Commercial Bank is the largest private bank in Sri Lanka, and the only Sri Lankan bank to be ranked among the world’s top 1000 banks for three successive years.

11. ATM & Branch locator, Exchange rates & Interest rates are the new value additions to the downloadable application and branch expects that those would meet most of the user requirements.

1. ✅💯Not showing account details after updating... getting an error message " something went wrong "Worked well but doesn't work after the update fox this issue.This app worked well but after latest update it's not working properly please fix the issuesVery good app.but last update the app isn't working.please fix the issue.This app worked well but after latest update it's not working properlyI've been using this app for a very long time and it was working fine without any issues until recently.

2. useless appI really dislike the fact that it takes a couple of days for transactions to be updated; I mean, without this feature, what's even the point of using this app? Also, transaction details don't even cover the basic details, such as, the receiver.

3. The transaction history isn't updated almost real-time like it's used to, and the notifications doesn't work at all now after the latest updates.

4. I would expect this app to keep maintaining the features as before without introducing defects like this considering how well they care about customer satisfaction.Always getting error message.

5. After I updated the app I didn't get any notification regarding the debit and credit notifications in real time.

6. I tried to fix it through the app settings but there weren't any settings to fix that errors please fix thatThe easiest mobile app I have used.

7. Security is also good due to sms facility.

8. Very easy as a Passbook.

9. In conclusion, this app has a long way to go if it is to get at least 3 stars from me.

1. Fix ComBank ePassbook Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ComBank ePassbook: Restarting the app will resolve most errors.
2. Update the ComBank ePassbook App. Here is how:
   1. On Android goto PlayStore » Search for "ComBank ePassbook" » Open ComBank ePassbook » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ComBank ePassbook » click "UPDATE".
3. Clear ComBank ePassbook app cache: Clearing cached data will force your app to retrieve the latest data directly from ComBank ePassbook servers.
   1. On Android, goto Settings » Apps » Select "ComBank ePassbook" » click Storage » click "Clear Cache".
4. Check ComBank ePassbook app permissions. If any of these permissions required to use your device's features are disenabled, ComBank ePassbook might not work.
5. Uninstall and reinstall ComBank ePassbook. If nothing else has worked, completely uninstall ComBank ePassbook then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ComBank ePassbook not working

2. Fix ComBank ePassbook Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ComBank ePassbook be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ComBank ePassbook not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ComBank ePassbook may not be able to connect to the Internet when running in the background.