Contact MySOS Customer Service

Why should I report an Issue with MySOS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Allm Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Additionally, by linking with Mynaportal operated by Digital Agency, you can easily register info about your medications, health checkup results, and medical expenses. • Those managing conditions like diabetes, hypertension, dyslipidemia, or hyperuricemia. • Individuals who already maintain records such as blood pressure logs or blood sugar diaries. • People looking to prevent conditions such as heart failure or chronic kidney disease (CKD). • Those who wish to share health info with family members. • Individuals who want to manage the health of family members who don’t own a smartphone.

2. You can share info on vitals like blood pressure, blood sugar levels, and weight, as well as medication and health checkup results among family members.

3. By registering your own and your family’s health and medical records, it can facilitate communication with healthcare providers during consultations and sharing info among family members.

4. You can record info about your medications, medical expenses, specific health check-up results, and vaccination history through the Mynaportal managed by Digital Agency.

5. You can check the locations of AEDs and hospitals on a map. • Basic Life Support Guide supports you in assessing the situation and performing basic life support (BLS) until the ambulance arrives when you find someone experiencing a medical emergency. • Medical Emergency Guide(Adults and Children) assists parents with young children in determining how to deal with sudden illnesses on holidays and at night.

6. You can record vitals such as blood pressure, blood sugar levels, and weight, as well as daily symptoms and medication records.

7. You can record and manage vitals such as body temperature, blood pressure, heart rate, weight, body fat percentage, blood sugar levels, SpO2, and steps.

8. "MySOS" is an app that connects you and your family with medical care as you face health conditions and illnesses.

9. It provides guidance on how to respond to symptoms and seek emergency medical care. • First Aid Guide provides instructions on initial care in cases of fractures, bleeding, convulsions, heatstroke, and more.

10. Additionally, you can set target values as agreed upon with your primary care physician or occupational health doctor.

11. You can also link data from OMRON connect and other health care apps pre-installed.

1. I kept my phone next to my computer while working all day - didn't even know about the two alerts that I missed.Video call is unreliable.

2. Try again in a few minutes.' Perhaps what annoys me most is 'How can the error be unexpected when it has happened a few dozen times?' I flying tomorrow and despairingThe app doesn't seem to have a sound or vibration alert even though you have already enable ringer/vibration feature (device).

3. No phone ring sound so unless you are staring the phone 24/7, there is no way you can pick up the phone call from MySOS.

4. I'm all for preregistration to shorten my entry into Japan, but I've been working on installing this app, but with 2 hours total spent trying, it sort of defeats the purpose.Simple app that does what it's supposed to do.

5. This is probably combination of software bug and poor message translation.Not too sure if there were already app updates from previous version or not since my location and checking in experience were fine.

6. First time when you click the button, app often fails to get high precision location and blames the user that they have broke quarantine protocol.

7. (2): the notification sound is a short, faint bleep that can only be noticed if you're looking at your phone.

8. I've given up on this piece of rubbish and will gladly stand in line for hours at quarantine rather than deal with this.A mandatory app which would be great if it actually did what it was supposed to do.

9. I counted three missed calls alrdy.Horrible. Tried multiple times to upload passport shots but to no avail.

10. Also, if there was a schedule of ranges for contact/check-in times, that would be useful as well.Two issues: (1.) face detection zooms way in on your face, you practically need a selfie stick to get your face far enough away so that it can fit in the correct scanning area.

11. Just an alert message - you basically have to keep your eyes on the phone at all times.

1. Fix MySOS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MySOS: Restarting the app will resolve most errors.
2. Update the MySOS App. Here is how:
   1. On Android goto PlayStore » Search for "MySOS" » Open MySOS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MySOS » click "UPDATE".
3. Clear MySOS app cache: Clearing cached data will force your app to retrieve the latest data directly from MySOS servers.
   1. On Android, goto Settings » Apps » Select "MySOS" » click Storage » click "Clear Cache".
4. Check MySOS app permissions. If any of these permissions required to use your device's features are disenabled, MySOS might not work.
5. Uninstall and reinstall MySOS. If nothing else has worked, completely uninstall MySOS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MySOS not working

2. Fix MySOS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MySOS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MySOS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MySOS may not be able to connect to the Internet when running in the background.