Contact Presto Customer Service

Why should I report an Issue with Presto: Shop Free with Loyalty?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Presto Mall Sdn. Bhd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Join over 20 million Buddies on Presto - where loyalty pays off. 1. • Choose from over 20,000 items in various categories, including health and beauty, home and living, tech and gadgets, vouchers and more. • Use your loyalty points to pay for your purchases.

2. Why spend your hard-earned money when you can redeem the things you love with loyalty points and earn even more?

3. Hop aboard the first & largest multiple loyalty points redemption hub!

4. Don’t have enough points?

5. Combine your points from multiple loyalty accounts or pay with other payment methods such as e-wallets, online banking or cards. • Get instantly rewarded with PointzBack when you confirm your purchase. • Collect bonus coupons to enjoy further discounts. • Check in and play the bonus game daily to earn Carrots. • Offset your purchases with Carrots and get up to a 5% discount on all Presto orders. 3. • Link your loyalty accounts to pay with points and conveniently view your balances in one place. • BonusLink: Link your BonusLink card and enter your PIN in Presto. • VSing: Checkout from the rewards redemption store in the VSing app to link your account to Presto. • RISE: Checkout from the rewards redemption store in RISE app to link your account to Presto. • Store your prepaid, debit or credit cards (Visa & MasterCard) for a seamless payment experience. • Scan or show your PrestoPay QR code for hassle-free cashless payments at PrestoMart and other selected merchants. • Enjoy secure and worry-free payments with PIN, biometric authorisation (fingerprint and face ID), and security encryption.

1. maybe because iam using bonuslink point.I used to be a loyal customer before the rebrand(fomerly 11street), but I was shocked to find out that the credit expiry is deemed within one year, whilst when I checked last year the sellling platform did mentioned about non-expiry credits! Plus all the emails i received r in the spam folder, the app itself keeps logging me out, everytime when I lauched the app it requires me logging in again! Update: I got my credits back, good job listening to customers, Thx, will continue to supportI regret downloading and purchasing through this app.

2. Totally scamThe user interface is good but there is one problem you should probably fix - it keeps refreshing the page when you click the back button.

3. Try to buy 2nd time and has been more than a week still not process for shipping.Don't ever purchase anything from here, purchase item on march and been delayed untill end of June.

4. Try to complete profile by enter phone number, pop up Invalid request.Very not user friendly.

5. For example, whenever I wanted to go back to the Madness Sale page after clicking a certain product, it reloads the page back and I have to scroll back to the top again and that really annoys me.

6. :( Worst online shopping experience ever!Invalid request.

7. Request for cancel but subject to seller approval, yet the seller is Presto Home & Living itself.

8. There are limited options/sellers, less promotions and usually you have to bear the shipping charges even if you are buying high priced item.

9. and ur app is so so not user friendly.I dont even know where I can contact seller.

10. Bought something 1st time, paid and not even process for shipping.

11. When I refunded my item, they converted the refund amount to prestomall credits which can be use only through the app.

1. Fix Presto Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Presto: Restarting the app will resolve most errors.
2. Update the Presto App. Here is how:
   1. On Android goto PlayStore » Search for "Presto" » Open Presto: Shop Free with Loyalty » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Presto » click "UPDATE".
3. Clear Presto: Shop Free with Loyalty app cache: Clearing cached data will force your app to retrieve the latest data directly from Presto servers.
   1. On Android, goto Settings » Apps » Select "Presto: Shop Free with Loyalty" » click Storage » click "Clear Cache".
4. Check Presto app permissions. If any of these permissions required to use your device's features are disenabled, Presto might not work.
5. Uninstall and reinstall Presto. If nothing else has worked, completely uninstall Presto then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Presto not working

2. Fix Presto Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Presto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Presto not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Presto may not be able to connect to the Internet when running in the background.