Published by MyMovie Inc. on Oct 26, 2023

Report an issue with Video Editor Star Maker.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Video Editor Star Maker - Mago?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MyMovie Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Video Editor Star Maker - Mago image 1 contact Video Editor Star Maker - Mago image 2

Video Editor Star Maker Customer Insights

1. Thought about paying for the pro version, but there's no way I'm putting money into this if I can't even use a simple basic feature like selecting from my gallery images! Annoyed!Overall it's a good app but if I tried to do a gacha life video for tiktok it wouldn't work because the text goes away too slow so can you guys adjust that? It's really hard to edit also.

2. But this does! The only thing I could day is after you save the video, when I watched them they zoomed in on each picture a bit, and there wasn't an option I could find to change that, but I really hope that can be fixed because this is the only better one I've found.I recently got this app and it has been working great! But when I went to download a edited video of the slow motion feature, I looked at it in my library and it wasn't working right.

3. Otherwise, I'd totally recommend this app!This used to be my go-to app, and then the name changed, it updated, and now I can't get it to work with photos in my phone gallery! Every time I tap the arrow so that I can open a particular folder in my gallery, it tells me the app is not responding! I have uninstalled and reinstalled the app to find the same error.

4. When I edit some of the clips go away but it still says the same time (how long it was from the start) I dont know if this happened to you guys but it was very hard to keep my edits... they would never stay in the same place or I'd "loose" some but it still had the same time! Can you please fix this error.It's a very nice app.

5. Please tell me how as I can't find a video on YouTube either! Thanks.It's a really good app, great transitions but they should app more cool ones.

6. Five out of five if this bug is fixed.I really like this app, I've been looking for a video maker app that allows more than 500 photos, harder than I thought.

7. The reason I didn't give five stars is because (I don't know if it's just me but) you can't control the amount of time a sticker or some text shows up on the screen.

8. Reason its 4 stars is because I can't for the life of me figure out how to use the transitions!! I somehow got the pop up on accident when I was trying to edit a singular part of the vid but it never came up again no matter what I pressed.

9. I found this one and has the exact effects and filters and everything I was wanting And plus it's like... Way easy to use!!It would be perfect for me, but for some reason it keeps throwing my videos off beat.

10. The effects are awesome but it's kind of useless when your video's frames are suddenly out of wack.

11. The animations lag a little once you apply something to the video causing the whole thing to be off timing.

Steps to Troubleshoot & Fix Video Editor Star Maker Issues

1. Fix Video Editor Star Maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video Editor Star Maker: Restarting the app will resolve most errors.
  2. Update the Video Editor Star Maker App. Here is how:
    1. On Android goto PlayStore » Search for "Video Editor Star Maker" » Open Video Editor Star Maker - Mago » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Editor Star Maker » click "UPDATE".
  3. Clear Video Editor Star Maker - Mago app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Editor Star Maker servers.
    1. On Android, goto Settings » Apps » Select "Video Editor Star Maker - Mago" » click Storage » click "Clear Cache".
  4. Check Video Editor Star Maker app permissions. If any of these permissions required to use your device's features are disenabled, Video Editor Star Maker might not work.
  5. Uninstall and reinstall Video Editor Star Maker. If nothing else has worked, completely uninstall Video Editor Star Maker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Editor Star Maker not working


2. Fix Video Editor Star Maker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video Editor Star Maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Editor Star Maker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Editor Star Maker may not be able to connect to the Internet when running in the background.

Reported Issues