Published by pixiv Inc.

Report an issue with pixiv PAY.
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Why should I report an Issue with pixiv PAY?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of pixiv Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

pixiv PAY Customer Insights

Steps to Troubleshoot & Fix pixiv PAY Issues

1. Fix pixiv PAY Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart pixiv PAY: Restarting the app will resolve most errors.
  2. Update the pixiv PAY App. Here is how:
    1. On Android goto PlayStore » Search for "pixiv PAY" » Open pixiv PAY » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for pixiv PAY » click "UPDATE".
  3. Clear pixiv PAY app cache: Clearing cached data will force your app to retrieve the latest data directly from pixiv PAY servers.
    1. On Android, goto Settings » Apps » Select "pixiv PAY" » click Storage » click "Clear Cache".
  4. Check pixiv PAY app permissions. If any of these permissions required to use your device's features are disenabled, pixiv PAY might not work.
  5. Uninstall and reinstall pixiv PAY. If nothing else has worked, completely uninstall pixiv PAY then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing pixiv PAY not working


2. Fix pixiv PAY Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make pixiv PAY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to pixiv PAY not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, pixiv PAY may not be able to connect to the Internet when running in the background.

Reported Issues