Published by pixiv Inc. on Oct 25, 2024

Report an issue with pixiv Sketch.
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Why should I report an Issue with pixiv Sketch?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of pixiv Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About pixiv Sketch

1. It includes a Draw feature that allows you to easily draw at any time, a Live feature to stream your work and view the work of others, and a community with over 7 million illustrations posted! pixiv Sketch is a drawing and communication app by pixiv Inc. ・The Draw feature makes drawing feel just like sketching on paper, so you'll have no trouble getting exactly the results you want. ・The app features the latest drawing support technology, including automatic coloring using AI. ・The Live streaming feature allows you to easily stream your drawing process with just a smartphone or tablet, and of course, you can also watch other people's broadcasts. pixiv Sketch's Draw feature is the simplest you'll find around!

2. Use your go-to drawing software and easily broadcast your work. ・Of course, you can also use pixiv Sketch's Draw feature! ・Stream via your phone camera to broadcast your analog drawings using pen and paper. ・Stream any kind of creative activity, from videos to music, crafts, and modeling! ・Interact with the artist and show your support via chat and by sending hearts ♥.

3. Check them out on your very own wall! ・Interact with your favorite illustrations by leaving a heart ♥. ・Reply to everyone's posts with your illustrations. ・Use the Reply feature to easily join contests or post your own interpretation of daily themes. ・Send illustrations to other artists, or even have entire conversations using only artwork; how you use the Reply feature is up to you! ・Draw on the illustrations that others have posted. ・It's a great way to collaborate with other artists, for example by joining in on the daily theme or by coloring other people's line art drawings.

4. An automatic coloring feature is available for no-hassle coloring. ・The Drawing Motivator Voice feature will let you experience a new height of motivation! ・The Redraw feature allows you to add to other people's illustrations and daily themes.

5. Enjoy drawing digitally right away, even if it's your first time. ・The app comes with pens and brushes that are easy for anyone to use, including first-time painters. ・The variety of available brushes covers a wide range of media, including watercolor. ・The clean UI leaves room for a wider drawing canvas. ・No menus or tools getting in the way, allowing you a smooth drawing experience. ・Color your line drawings with AI!

6. With pixiv Sketch's Live feature, you can stream your work and watch other artists' broadcasts all with a single app. ・Just tap the screen 3 times to start streaming!

7. Communicate with your drawing buddies in a community where a total of over 7 million illustrations have already been posted. ・Many new illustrations are posted every day.

8. No complicated settings required. ・You can also stream the screen of other drawing apps!

9. A drawing and communication app that makes your daily creative activities more fun!

10. If you have any questions or to report a problem, please contact pixiv Sketch Support.

11. A pixiv account is required to use some of the features.

pixiv Sketch Customer Insights

1. No palm rejection, makes people who draw with their palm touch the screen are difficult to draw, bcs it will make the line moooore laggy and slow.

2. Great art app, for sketches, doodles you name it! I've been using it for 4 years and increase in number of layers and the pressure recognition is great, though the UI can be difficult due to how the touch screen works, and the sensitivity of the tools' slider size.

3. The new login authentication is annoying, it's great for confidence in security but I have to do it everytime I fully reopen the app, and then it doesn't even go back into the app after I login but to the listing on the playstore.Straightforward and easy to use- the daily prompts are nice, along with the timelapse feature and option to import images.

4. It's very good app for people that just enjoy art like myself but also for the professional artist and the arts student that would like input from peersThe app is good for sketching or painting, but the lack of color pick tool makes it a little worse.

5. Moreover it would be good to have opportunity to create 20 and more layers.The app is great! Makes me want to buy a new smartphone with pen to use this at the fullest.

6. When I am able to create a drawing, there is a heavy amount of lag, which makes it extremely hard to work with.

7. Lately, the button to create a new drawing is often missing, so I'm unable to draw at all.

8. Overall good app, for people who want light app for sketch which not many tools needed.

9. That's not my device problem: I have Samsung children drawing app and never encoutered this problem there.Not bad but need some improvement.

10. I'm waiting for it :)This is a really super app for all different age groups and all levels of artistic ability... The critiques are very positive for the most part and constructive as far as improvement of skills.

11. This makes drawing process feel tedious and rough.

Steps to Troubleshoot & Fix pixiv Sketch Issues

1. Fix pixiv Sketch Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart pixiv Sketch: Restarting the app will resolve most errors.
  2. Update the pixiv Sketch App. Here is how:
    1. On Android goto PlayStore » Search for "pixiv Sketch" » Open pixiv Sketch » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for pixiv Sketch » click "UPDATE".
  3. Clear pixiv Sketch app cache: Clearing cached data will force your app to retrieve the latest data directly from pixiv Sketch servers.
    1. On Android, goto Settings » Apps » Select "pixiv Sketch" » click Storage » click "Clear Cache".
  4. Check pixiv Sketch app permissions. If any of these permissions required to use your device's features are disenabled, pixiv Sketch might not work.
  5. Uninstall and reinstall pixiv Sketch. If nothing else has worked, completely uninstall pixiv Sketch then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing pixiv Sketch not working


2. Fix pixiv Sketch Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make pixiv Sketch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to pixiv Sketch not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, pixiv Sketch may not be able to connect to the Internet when running in the background.

Reported Issues