Contact Japan Transit Planner Customer Service

Why should I report an Issue with Japan Transit Planner -Norikae?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jorudan Co.,Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I would type in my departure and destination points and then take to a train station ticket office and show them my JRPass and my app and they would then give me all the necessary tickets.Excellent app! Easy to find places, helpful route suggestions, fast to load, last search stays on page after i go offline.

2. -Still don't understand why platform numbers are listed with a decimal sometimes ("Platform 3.4" and not either "Platform 3" or "Platform 4") If the instruction is an "either/or" situation, please use "/" instead of "." -Please add the car# closest to the escalator at the exiting station! Better for handicappedCant even select which types of trains to use.

3. The app however doesn't specify all station numbers which could be a useful information to English-speaking tourists when we listen to the subway announcement.What can I say? This is one fantastic app if you are travelling in Japan.

4. A small Suggestion for improvement would be to include the station number of Departure Station and Arrival stations for user convenience.Used it for 3 weeks of travel in Japan.

5. Would be better if: - when you are to transfer stations (not just platforms), it said "Transfer to __ train station" not just "Transfer" with the next platform.

6. Only major fault: only takes into account trains and not buses, which were sometimes the best option.I used this app for my 1-week vacation trip in Japan.

7. Same results as Google maps would give.A great Helpful App to Navigate in all Trains and Shinkansen.

8. Once you do, it will not only show which trains to take but all the stops in between and whether you need to also get a reserved seat ticket.

9. English and Japanese names of places show in search results.The app works well.

10. One issue I have as a tourist using it is that it doesn't detect your location when airplane mode is on, even though location is active along with WiFi.

11. You do need tobset your preference to JRPass and set time at or before you wish to depart or arrive.

1. Fix Japan Transit Planner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Japan Transit Planner: Restarting the app will resolve most errors.
2. Update the Japan Transit Planner App. Here is how:
   1. On Android goto PlayStore » Search for "Japan Transit Planner" » Open Japan Transit Planner -Norikae » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Japan Transit Planner » click "UPDATE".
3. Clear Japan Transit Planner -Norikae app cache: Clearing cached data will force your app to retrieve the latest data directly from Japan Transit Planner servers.
   1. On Android, goto Settings » Apps » Select "Japan Transit Planner -Norikae" » click Storage » click "Clear Cache".
4. Check Japan Transit Planner app permissions. If any of these permissions required to use your device's features are disenabled, Japan Transit Planner might not work.
5. Uninstall and reinstall Japan Transit Planner. If nothing else has worked, completely uninstall Japan Transit Planner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Japan Transit Planner not working

2. Fix Japan Transit Planner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Japan Transit Planner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Japan Transit Planner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Japan Transit Planner may not be able to connect to the Internet when running in the background.