Published by Powered by IT Curves on Jan 25, 2024

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Why should I report an Issue with Access Services LA?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Access Services LA Customer Insights

1. Things just keep getting worse instead of better.UPDATE: NO ISSUES NON-WHATSOEVER THANKS FOR THE COMMUNICATION I FOUND THE APP AND ITS PERFECT HELPS ALOT TO KNOW WHERE THE DRIVER IS THANKS SO MUCH 🙏 💕 OLD POST: It’s good but one problem... your video on website shows access on an iPhone but you guys don’t have an app for iPhone please fix this because I never get a warning when my ride is here I need access on IPhone 🤦 ♀️Would be better if the app worked more often.

2. There was another app that allowed me to book rides I've already booked before, called "Access Booking." Where's that app?FAILED TO WORK; Out of all the apps that i have onstallef on my phone, this one has got to be the WORST!!!! It is too frickin bad, for i am a Disabled War Veteran, retired U.S.Marine, Silver Star recipient, and a member of L.A. Access for many, many years.

3. Every time I try logging back in, the app always tells me "Access API service is not responding." What's up with that?!I've had to uninstall quiet a few times since I've used this app a couple years ago.

4. App is nice when it works, and a problem for riders when it does not.Useful app for listing the next day's scheduled Access rides.

5. Access app only allows you to rate the drivers on the cleanliness of the vehicle, courteousness, & safety of their driving.

6. Also it tells you when your ride is outside by that I mean once your ride gets to your location it sends a message to its system that it has arrive then your apps gets info.No longer working.

7. After discovering that Access had this app available, i decided to install it even though the posted reviews were quite negative.

8. Cannot sign in, and a notice pops up that Access is experiencing problems.

9. Two it tells you roughly how long it will take for your ride to get to your specific pick up point and by roughly I mean is estimates the time of arrival is not highly accurate.

10. Many times it says (system is down) recently got ( Access API is not responding) and with each Error.

11. It started out to be great then within the year it started acting up this morning I uninstalled twice and getting messages, "Invalid handshake response" I have connection with data or Wi-Fi.

Steps to Troubleshoot & Fix Access Services LA Issues

1. Fix Access Services LA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Access Services LA: Restarting the app will resolve most errors.
  2. Update the Access Services LA App. Here is how:
    1. On Android goto PlayStore » Search for "Access Services LA" » Open Access Services LA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Access Services LA » click "UPDATE".
  3. Clear Access Services LA app cache: Clearing cached data will force your app to retrieve the latest data directly from Access Services LA servers.
    1. On Android, goto Settings » Apps » Select "Access Services LA" » click Storage » click "Clear Cache".
  4. Check Access Services LA app permissions. If any of these permissions required to use your device's features are disenabled, Access Services LA might not work.
  5. Uninstall and reinstall Access Services LA. If nothing else has worked, completely uninstall Access Services LA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Access Services LA not working


2. Fix Access Services LA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Access Services LA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Access Services LA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Access Services LA may not be able to connect to the Internet when running in the background.

Reported Issues