Contact Voi Customer Service

Why should I report an Issue with Voi – e-scooter & e-bike hire?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Voi Technology Ab to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. RideSafe Academy provides micro courses that teach you essential knowledge and helpful tips on local electric scooter and e-bike traffic rules and rider safety – all in a fun and engaging way.

2. So swap the tube, bus or car (and skip the hassle of parking! ) for a shared electric scooter or e-bike and zip around the city in style, while leaving no carbon footprint.

3. Rolling along the streets on an e-scooter or e-bike is the perfect way to explore a new city, or simply experience your own hometown from a different perspective. 2.

4. Keep yourself informed of your local rules and regulations in regards to e-scooter and e-bike parking – and follow them.

5. The choices you make while riding an electric scooter or e-bike affect not only you, but all your fellow road users, as well. So let’s get it right!

6. Be sure to know the rules of the road before setting off on an e-scooter or e-bike.

7. The Voi electric scooter is an excellent choice for when you need to quickly get somewhere within a somewhat shorter distance, while the e-bike is ideal for longer routes.

8. Check to see if there’s an e-scooter or e-bike available where you are – go to cities. voi. com/city.

9. Rent an e-scooter or e-bike with just a tap on your phone, and get anywhere in the city within minutes.

10. Oh, and no twin-riding – one person per e-scooter or e-bike at a time.

11. Find an e-scooter or e-bike nearby using the in-app map. 3.

1. There are far too many barriers to using the service: no-go zones everywhere, constant nudges to take surveys, requirement to take a photo of your scooter, complaints that perfectly fine photos don't meet requirements (with the thrat of a fine!), and the craziest part... they expect you do to a field sobriety test in the freezing cold just to use a scooter.Totally unable to create an account and no explanation except pop up error message.

2. My friend contacted Voi support about this issue, but they responded that they couldn't award the 15€ due to suspicions of fraudulent activity: "Upon investigation, we've noticed that the referral credits were not applied to your account due to suspected fraudulent activity"Choose another scooter company.

3. Even though you have the Inconvenience of pedaling & bike stations, it is terrible value compared to the city bike rental service, for instance.I shared the referral code with a friend, i suggested this app to him also for the welcome discount.

4. The navigation aid was very small had a lot of other things attached to it making it very hard and it didnt work for half the first trip.

5. Especially if you're going to walk out of your way to get a scooter, only to find out it doesn't work.I've used similar services in the US very successfully so I was excited to try this.

6. I do not care about the credits but it is unbelievable that (for the first time in my life) I am suspected to be a fraud.

7. On the physical voi scooter it said day pass 29 SEK, pricelist says day pass 69 SEK, and I got charged 83 SEK for 26 minutes.

8. I've tried to take maybe 10 rides and only three times was I able to get the scooter to successfully work.

9. I never leave reviews so I must be VERY frustrated...This is literally a scam!!! My friend sent me an invite link for new users, promising that I would receive 5€ and they would get 15€.

10. I always submit photos but If the photo upload fails due to a weak 4G signal, you are accused of failing to upload and if that occurs a few times they charge you 5 euros.

11. Other than that I guess the app seems fine, but the scooters frequently don't work.

1. Fix Voi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Voi: Restarting the app will resolve most errors.
2. Update the Voi App. Here is how:
   1. On Android goto PlayStore » Search for "Voi" » Open Voi – e-scooter & e-bike hire » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Voi » click "UPDATE".
3. Clear Voi – e-scooter & e-bike hire app cache: Clearing cached data will force your app to retrieve the latest data directly from Voi servers.
   1. On Android, goto Settings » Apps » Select "Voi – e-scooter & e-bike hire" » click Storage » click "Clear Cache".
4. Check Voi app permissions. If any of these permissions required to use your device's features are disenabled, Voi might not work.
5. Uninstall and reinstall Voi. If nothing else has worked, completely uninstall Voi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Voi not working

2. Fix Voi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Voi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Voi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Voi may not be able to connect to the Internet when running in the background.