Contact Natural History Museum Customer Service

Why should I report an Issue with Natural History Museum?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vusiem Tour Guides Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'd have hoped for more detail on the map on the Lite version although drilling down the detail on individual exhibits is interesting - once you've sucked up and paid £1.99. Including information on the other groups based at the museum would be a help (British Geological Survey, Research Institute etc).

2. Lots of facts but no way to navigate to the related display.Should be a useful tools for visiting and saving the need to have printed single use materials around the museum.

3. Er, OK then, I'll just get a free paper map tomorrow made from dead tree.Terrible. Ended up downloading the pdf map as it was better.basically everything is concealed in the paid app.

4. Overpriced.Awful. Awful, Awful! Maps bear no relationship to museum.

5. It fails to even provide a useful map with routes.Quite good but even after buying the buddy there was still nothing additional for insects.

6. It's an advert for the paid app which is where the information is.

7. Doesn't even give a map!Totally pointless, doesn't give any information without paying.

8. I just wanted to see what was where in the museum before visiting tomorrow but everything is locked.

9. Making it free for Members would be a nice touch.

10. Instead an attempt to raise funds, but for me just a disappointment.Disappointingly poor.

11. I was hoping for an interactive map, or even a map that helps with the navigation of the labyrinthine NHM.

1. Fix Natural History Museum Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Natural History Museum: Restarting the app will resolve most errors.
2. Update the Natural History Museum App. Here is how:
   1. On Android goto PlayStore » Search for "Natural History Museum" » Open Natural History Museum » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Natural History Museum » click "UPDATE".
3. Clear Natural History Museum app cache: Clearing cached data will force your app to retrieve the latest data directly from Natural History Museum servers.
   1. On Android, goto Settings » Apps » Select "Natural History Museum" » click Storage » click "Clear Cache".
4. Check Natural History Museum app permissions. If any of these permissions required to use your device's features are disenabled, Natural History Museum might not work.
5. Uninstall and reinstall Natural History Museum. If nothing else has worked, completely uninstall Natural History Museum then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Natural History Museum not working

2. Fix Natural History Museum Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Natural History Museum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Natural History Museum not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Natural History Museum may not be able to connect to the Internet when running in the background.