Contact Metro-North Train Time Customer Service

Why should I report an Issue with Metro-North Train Time?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Metropolitan Transportation Authority. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Today (8/21] the error persists.It has the minimum required functionality (you can look up times and save common trips), but no attempt has since been made to patch obvious deficiencies: the train-tracking is just a link to a website, you can't adjust the time of saved trips (so if you want to look at times tomorrow, you need to search for your stations again), and, most annoyingly, you can't see times for departed trains -- meaning that you can't check the ETA of the train you're currently on.

2. What possible use is a Train Time app that doesn't give access to the MTA's own time schedules??? The most ridiculous thing is that once you have picked a trip and planned ahead (NOT in the Favorite Trips section of course: see above), then click the link to buy tickets, YOU HAVE TO ENTER ALL THE SAME INFORMATION AGAIN BECAUSE IT ONLY LAUNCHES THE MTAeTIX SITE...there's no connection at all to the info you just entered in Train Time.

3. As others have mentioned it's absolutely infuriating to check the train time/track minutes before departure only to find out ON THE TRAIN via verbal announcement over the speaker system that your train got moved accross GCT to a different track and you're screwed.It's pretty awful.

4. New version doesn't accurately account for delays & a delayed train will not show up leaving you thinking things are running smoothly.

5. As others have mentioned, train times feel all jacked up, like they don't actually return the right times for the departure or arrival estimates you select.

6. When I try to change time manually it insists in choosing 9:15 pm is very aggravating when you are searching for the time and track number at 5 pm or in the morning at 6 am.

7. There's a "Date and Time" selection for Favorite Trips, but it's defaulted at "Now" and I see no option to select anything different.

8. The app normally is very good and accurate when you look up a train time well in advance.

9. If a train is 10 minutes late, I think it should remain in the search results.The old version was better.

10. It's ridiculous that it doesn't pull from the same data source as the screens in the station, what terrible devolpers!Update: the new version is horrible (I could think of more colorful adjectives).

11. But if a train is only a few min behind schedule the app does not reflect this when you are searching for the station you are currently at.

1. Fix Metro-North Train Time Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Metro-North Train Time: Restarting the app will resolve most errors.
2. Update the Metro-North Train Time App. Here is how:
   1. On Android goto PlayStore » Search for "Metro-North Train Time" » Open Metro-North Train Time » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Metro-North Train Time » click "UPDATE".
3. Clear Metro-North Train Time app cache: Clearing cached data will force your app to retrieve the latest data directly from Metro-North Train Time servers.
   1. On Android, goto Settings » Apps » Select "Metro-North Train Time" » click Storage » click "Clear Cache".
4. Check Metro-North Train Time app permissions. If any of these permissions required to use your device's features are disenabled, Metro-North Train Time might not work.
5. Uninstall and reinstall Metro-North Train Time. If nothing else has worked, completely uninstall Metro-North Train Time then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Metro-North Train Time not working

2. Fix Metro-North Train Time Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Metro-North Train Time be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Metro-North Train Time not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Metro-North Train Time may not be able to connect to the Internet when running in the background.