Contact Irish Times ePaper Customer Service

Why should I report an Issue with Irish Times ePaper?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Irish Times Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Can no longer rate app at 5*.When I try to read today's paper on my Samsung Galaxy A40 a message comes up warning me that I am about to download a file over a mobile network and asking me 'do I wish to proceed? (or similar wording)... Yes, I do, but there is no button or other icon for me to press to indicate approval... Touching the screen does nothing either...So I need to exit the app (until I get home and can access over WiFi)Been using this app happily for years on an Android 6 lenovo tab but in the last month, app crashes when i move a couple of pages which is very irritating.

2. It needs to get sorted shortly or else I will downgrade my subscription to App only as there's no point paying for something that doesn't work.I've been using the app for a couple of years without any problem( gladly giving it 5 stars).

3. Hit and miss downloading the epaper - this app was great, click the paper and it downloaded but that's stopped for a week and now it's hit and miss - someone downloading, sometimes not.

4. Latest news takes ages to download and seems to include both old and núew articles in no particular order All articles have same timestamp.

5. its been over a month now, how long does it take to fix a bug?Recent problems with epaper on Android phone.

6. I also have an iPad & read the paper there & it works perfect on IOS so this is only a problem for Android.

7. It goes through the whole very slow download again.used to work fine but after an update it now won't scroll down a page.

8. Crosswords are also unavailable on the mobile app version - a serious and long-term oversight from the Irish Times.This app has stopped working.

9. completely useless app now! remove this version (which does not work) and replace it with the previous version (which did work).

10. However, an apparent update in the last week means I can no longer view printed page layout.

11. So it could make the ads easier to enlarge but that might defeat the purpose! However the app was updated in 2022 leading to weeks of frustration when little or nothing worked but as of today 8 August 2022 - everything works perfectly.

1. Fix Irish Times ePaper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Irish Times ePaper: Restarting the app will resolve most errors.
2. Update the Irish Times ePaper App. Here is how:
   1. On Android goto PlayStore » Search for "Irish Times ePaper" » Open Irish Times ePaper » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Irish Times ePaper » click "UPDATE".
3. Clear Irish Times ePaper app cache: Clearing cached data will force your app to retrieve the latest data directly from Irish Times ePaper servers.
   1. On Android, goto Settings » Apps » Select "Irish Times ePaper" » click Storage » click "Clear Cache".
4. Check Irish Times ePaper app permissions. If any of these permissions required to use your device's features are disenabled, Irish Times ePaper might not work.
5. Uninstall and reinstall Irish Times ePaper. If nothing else has worked, completely uninstall Irish Times ePaper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Irish Times ePaper not working

2. Fix Irish Times ePaper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Irish Times ePaper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Irish Times ePaper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Irish Times ePaper may not be able to connect to the Internet when running in the background.