Contact Video-Doorbell Customer Service

Why should I report an Issue with Video-Doorbell?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Active Asia Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ALFRED does way more than ring and is free!this is a rubbish app I can't get notifications at all even after trying everything also the camera seems to be freezing had to delete it may try again to see if it has improved.I can only view the camera on home wifi not on mobile data, however when the door bell is pressed it contacts my phone on mobile data.

2. upgrade your software guysPicture quality is pretty good considering the doorbell I got is a cheap one connects to internet perfectly fine the only issues I'm having is that I'm not receiving notifications when the door bell is rung or when I got people close to my doorIt will not call phone or notify when bell is rang.

3. After recording for a brief period and using the playback mode with my phone on its side, it was clear that the screen orientation process does not work.

4. only found other app due to Matt Purssey reviewhorrible my 5.0 megahertz router which isn't that fast is not compatible with the video doorbell and I'm not downgrading to 2.4 megahertz to have a working one.

5. This app needs work.This app freezes every time I try to view live.

6. It never let's me connect so I can talk to or view the person standing in front of it.

7. This is a waste of money! I bought this so I can talk to the delivery people and tell them where I need my packages left.

8. You can't see missed rings on the timeliness if you don't catch them in real time.video doorbell.

9. Very frustratingThis has never worked right since I set it up BT said that my walls are to thick but I think it is there broadband that has never work since I have had it won't work in my conservatory on my smart tvUseless.

10. Rather than waste my time I simply changed my 2.4 GHz password from 33 to about 8 alpha-numeric characters and the device connected.

11. The time-of-day banner in the lower part of the screen plus the upper banner uses up about 1/2 of the total screen size.

1. Fix Video-Doorbell Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Video-Doorbell: Restarting the app will resolve most errors.
2. Update the Video-Doorbell App. Here is how:
   1. On Android goto PlayStore » Search for "Video-Doorbell" » Open Video-Doorbell » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video-Doorbell » click "UPDATE".
3. Clear Video-Doorbell app cache: Clearing cached data will force your app to retrieve the latest data directly from Video-Doorbell servers.
   1. On Android, goto Settings » Apps » Select "Video-Doorbell" » click Storage » click "Clear Cache".
4. Check Video-Doorbell app permissions. If any of these permissions required to use your device's features are disenabled, Video-Doorbell might not work.
5. Uninstall and reinstall Video-Doorbell. If nothing else has worked, completely uninstall Video-Doorbell then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Video-Doorbell not working

2. Fix Video-Doorbell Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Video-Doorbell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Video-Doorbell not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Video-Doorbell may not be able to connect to the Internet when running in the background.