Published by Dash Core Group Inc. on Nov 13, 2024

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Why should I report an Issue with DashPay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dash Core Group Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DashPay

1. Dash Wallet is open source and free software. Dash Wallet v7. 0 brings with it a completely redesigned experience that seeks to enhance ease of use in an intuitive and familiar way across all your devices.

2. Dash Wallet is the reference Android wallet maintained by Dash Core Group for Dash - Digital Cash - an innovative alternative to Bitcoin which is explicitly designed for payments.

3. We reimagined our recovery phrase verification process to highlight the importance of safeguarding this information for later wallet recovery, and users can now decide when they want to take the time to write down their 12-word recovery phrase.

4. Intuitive and secure, Dash Wallet gives you complete control over your digital cash.

5. Send and receive Dash payments instantly, with the safest mobile wallet available.

6. Dash Wallet is open source and free.

7. Dash Wallet connects directly to the Dash network.

8. We have also added shortcuts to the home screen for quicker access to commonly used features and our menu has been repositioned in the app and organized to help users configure their wallet faster and more efficiently.

9. Even if your phone is lost, damaged or stolen, you can easily recover your funds using your personal recovery phrase. * Sweeping of paper wallets (e. g.

10. Dash is a cryptocurrency that seeks to fix the flaws that other cryptocurrencies suffer from.

11. It relies on a network of Masternodes to allow such things as optional privacy, instant transactions, and a direct funding mechanism to promote network growth.

DashPay Customer Insights

1. Great update! Keep it coming! You can still make the menu easier! Only the most important functions should be in the top level menu! Things like network monitor, exchange rates and security should be hidden in the settings submenu! Also the settings should be accessible on the top right additionally to the slider menu! Settings on the overflow menu is an android standard which is expected by many users! Thanks!I'm trying to transfer from dash to coinbase but it's saying input too short but I am selecting max so it fills it for me.

2. I want to get my DASH off of other Centralized Exchanges (cut out the middle man) and buy direct from the app! Please add more features regarding this, thanks and keep up the good work!App has been rock solid.

3. Because I can't make it😁😁😁Like your app like what dash is doing let's get evolution rolling but one request is when you scan request payment with the qr code on the core wallet it reads the URL address not the deposit address if you guys could fix that I think it would be a big help to everyone that way no one accidentally loses their dash.

4. Please help.I keep getting an error saying "Recovery phrase must have 12 words" copy paste, or manually entering gives the same error.Fantastic Self-custody, crowdnode staking(.5min), and integration with Coinbase and Uphold.

5. Thank you, Dash Core Group 👍I had an issue with not being able to enter my PIN, which I set on an older version with more then 4 digits.

6. So far it looks like a good update, other than the PIN issue.Needs work, better in-app Walk-through and Tutorials explaining app functions and how NOT to lose money by sending the wrong coins to this app.

7. The android wallet allows you to access crypto exchanges, find atms and places to spend Dash.

8. It's a no brainer.I think it's a great tool for the digital asset Dash.

9. A very cool feature is the ability to produce more Dash through the crowdnode feature.

10. If possible, the only recommendation I would have currently, is changing the share link to say Dash instead of darkcoin.Today, I just download the app.

11. I love DASH because it has the fastest (um...instant) and cheapest (pennies) transactions.

Steps to Troubleshoot & Fix DashPay Issues

1. Fix DashPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DashPay: Restarting the app will resolve most errors.
  2. Update the DashPay App. Here is how:
    1. On Android goto PlayStore » Search for "DashPay" » Open DashPay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DashPay » click "UPDATE".
  3. Clear DashPay app cache: Clearing cached data will force your app to retrieve the latest data directly from DashPay servers.
    1. On Android, goto Settings » Apps » Select "DashPay" » click Storage » click "Clear Cache".
  4. Check DashPay app permissions. If any of these permissions required to use your device's features are disenabled, DashPay might not work.
  5. Uninstall and reinstall DashPay. If nothing else has worked, completely uninstall DashPay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DashPay not working


2. Fix DashPay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DashPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DashPay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DashPay may not be able to connect to the Internet when running in the background.

Reported Issues