Contact La Poste Customer Service

Why should I report an Issue with La Poste - Services Postaux?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of La Poste to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Gérez vos envois de courrier et de colis en suivant la bonne réception chez le destinataire directement depuis votre smartphone, où que vous soyez !

2. Grâce à la localisation disponible sur votre smartphone, l’application vous permet de repérer les bureaux de poste autour de vous afin d’optimiser vos déplacements et gérer vos envois rapidement.

3. Renseignez ou scannez votre numéro de suivi, l’application La Poste se charge d’identifier le transporteur et de vous communiquer les informations relatives à votre envoi.

4. Grâce à Colissimo en ligne, l’affranchissement de vos colis est possible sans vous déplacer, depuis chez vous ou votre bureau.

5. Ainsi vous gagnez en rapidité, en déposant directement votre lettre recommandée en bureau de poste sans passer au guichet.

6. Organisez facilement vos retraits avec les points de retrait les plus proches de votre domicile pour réceptionner vos colis (Colissimo et Chronopost) et accédez à leurs informations (coordonnées, adresses, horaires, contacts, localisation).

7. Vous avez des questions concernant la livraison de votre colis ou courrier ?

8. Il vous suffit soit d’être connecté, soit de saisir ou de scanner votre numéro de suivi. Rien de plus simple !

9. Vous pouvez, depuis l’application La Poste, demander une nouvelle livraison à la même adresse, en bureau de poste ou en point de retrait.

10. Préparer et imprimer une étiquette Colissimo, suivre ses colis, modifier la date ou l’adresse de la livraison de son colis avant minuit, trouver des réponses à ses questions sur le suivi de ses colis : rien de plus simple depuis l’application !

11. C’est une lettre recommandée « tout-en-un » déjà timbrée, sans liasse manuscrite et directement connectée à votre smartphone pour faciliter vos envois de courriers sensibles.

1. If I give the app a new address, then the website wants me to log in with that new address, and (1) decides to validate, (2) fails to send, ... etc.Wish there was a English version, my French is a little rusty.

2. Also annoying is that the app reloads its interface - and most often freezes - when switching between apps, e.g. to copy a tracking code by retyping it.The option for activer un recommandé doesn't work when you type or when you scan the bar code.

3. I was able to track my parcel from the warehouse to the la poste center but not there after until after delivery and this not good trackingThe app generally works fine, its design is nice and clean but the integration between the website and the app is clearly failed.

4. Thanks to all the errors and exceptions I am almost ready to start a software developer career in France.App repeatedly complains that my email address is unreachable and I should provide a new one.

5. What happens is that (1) the app decides to revalidate the email address, (2) fails to send the email to confirm, and (3) concludes from this that the adress is invalid.

6. But it was easier than the website, where i lost hours having to re input all the data and the address each time.

7. The error message tells you that you're supposed to reformat it to include the spaces but the text field only always 13 characters meaning you can't add the spaces or you can't type the full number.

8. argh! it's my work time lost.In its new design the app is more customer-oriented, with less advertisement & more focus on parcel-trackig.

9. The app should not display webpages from the web site, it just makes the app pointless to use because it adds loading time and you are not connected to your account on the webpage even if you are on the app.

10. Also, an English version would surely be useful.It's French and it doesn't work.

11. I can't seem to get the option for this on the website to work either.

1. Fix La Poste Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart La Poste: Restarting the app will resolve most errors.
2. Update the La Poste App. Here is how:
   1. On Android goto PlayStore » Search for "La Poste" » Open La Poste - Services Postaux » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for La Poste » click "UPDATE".
3. Clear La Poste - Services Postaux app cache: Clearing cached data will force your app to retrieve the latest data directly from La Poste servers.
   1. On Android, goto Settings » Apps » Select "La Poste - Services Postaux" » click Storage » click "Clear Cache".
4. Check La Poste app permissions. If any of these permissions required to use your device's features are disenabled, La Poste might not work.
5. Uninstall and reinstall La Poste. If nothing else has worked, completely uninstall La Poste then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing La Poste not working

2. Fix La Poste Server issues & Internet Connection

1. Check network connection: An unstable Internet will make La Poste be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to La Poste not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, La Poste may not be able to connect to the Internet when running in the background.