Contact File Manager Customer Service

Why should I report an Issue with File Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of InShot Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thought I'd finally found a fairly ideal file manager; well designed, attractive, fast, found my local SMB servers, etc, etc... and was excitedly about to purchase, then realized that the only Cloud service it'll connect to is Google Drive! Why even have a "Cloud" icon!? You might as well just have a "Google Drive" icon.

2. Very disappointing! Sooooo close.Good file manager that allows me to connect to the SMB shares on my NAS! Only major complaint is that I wish the "sort by" option would be remembered on a per-folder basis so different folders can be sorted alphabetically or by date.

3. Moving multiple files between internal storage & external SD card is no longer the headache it was with my former file manager (which is actually why I was looking for a new file manager & what led me to this one).

4. Update, by honoring .nomedia, I mean, if a folder has the .nomedia file in it, the app should not show media files inside these folders.

5. I created the .nomedia file in the ringtone and voice recorder folders, but the Audio tab still shows the audio files in those folders.

6. Devs? 😏 Another issue I've experienced with SMB is that copying/moving files resets the "date modified" metadata.Finally found out "move" doesn't actually **move** files it just copies and pastes without ever deleting the originals, which is completely useless for me.

7. (Also that's NOT the definition of MOVE) After trying multiple times with the same files (bc I thought they never transferred) I look in the destination folder in my cloud to find that they've been copied 5 times over.

8. I have used too many useless apps that modify the file or folder and in the process create problems when trying to open them in another app.

9. Interface is clean, simple, & with dark mode enabled (a must for me) it's one of the most aesthetically appealing file management apps I've used.Very efficient.

10. And, when I create a new file or folder, it does so without any issues.

11. But I have gone through many file management apps and I am so happy I found this one.

1. Fix File Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart File Manager: Restarting the app will resolve most errors.
2. Update the File Manager App. Here is how:
   1. On Android goto PlayStore » Search for "File Manager" » Open File Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Manager » click "UPDATE".
3. Clear File Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from File Manager servers.
   1. On Android, goto Settings » Apps » Select "File Manager" » click Storage » click "Clear Cache".
4. Check File Manager app permissions. If any of these permissions required to use your device's features are disenabled, File Manager might not work.
5. Uninstall and reinstall File Manager. If nothing else has worked, completely uninstall File Manager then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing File Manager not working

2. Fix File Manager Server issues & Internet Connection

1. Check network connection: An unstable Internet will make File Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to File Manager not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, File Manager may not be able to connect to the Internet when running in the background.