Contact KOMPASS Outdoor & Hiking Maps Customer Service

Why should I report an Issue with KOMPASS Outdoor & Hiking Maps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KOMPASS-Karten GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app doesnt seem to want to scan any other codes other then bar codes (which arent printed on this map) but when i fill in the map code given on the maps themselves, it tells me they arent recognised.

2. Awful experience.i purchased physical hiking maps of the Schwarzwald area and noticed that i could get them digitally as well by scanning the qr code.

3. I am very disappointed, cause I bought maps worth 50€ and they can't be used anymorewhat a waste of money! although I've paid a PRO subscription (22€/year) to unlock all PRO features, I still have this basic view.

4. 😒After having purchased the book Wanderlust Deutschland, it took a few months until it finally appeared in the app and I could enter my code to get the content.

5. Wrapping up: no maps, weird profile status, no control on the order (there seems to be no section to review your orders).

6. I was really impressed with the book, but after this experience I don't think I will buy a Kompass book ever again.Since Jan the Pro maps don't work.

7. Need to wait for a long time to update or launch Google maps which will correctly read the GPS and then the app will also show the right reading.

8. I've contacted support three times in the last six months via the FAQ Kontakt form (and via email) but I've had no response: Yes I checked the Spam folder.

9. Maps are great, but I have big issues witzh saving a tour.

10. Problems downloading larger maps - it is stuck at 99% and never finishes.

11. my account is recognized as pro, the pro maps don't load.

1. Fix KOMPASS Outdoor & Hiking Maps Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KOMPASS Outdoor & Hiking Maps: Restarting the app will resolve most errors.
2. Update the KOMPASS Outdoor & Hiking Maps App. Here is how:
   1. On Android goto PlayStore » Search for "KOMPASS Outdoor & Hiking Maps" » Open KOMPASS Outdoor & Hiking Maps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KOMPASS Outdoor & Hiking Maps » click "UPDATE".
3. Clear KOMPASS Outdoor & Hiking Maps app cache: Clearing cached data will force your app to retrieve the latest data directly from KOMPASS Outdoor & Hiking Maps servers.
   1. On Android, goto Settings » Apps » Select "KOMPASS Outdoor & Hiking Maps" » click Storage » click "Clear Cache".
4. Check KOMPASS Outdoor & Hiking Maps app permissions. If any of these permissions required to use your device's features are disenabled, KOMPASS Outdoor & Hiking Maps might not work.
5. Uninstall and reinstall KOMPASS Outdoor & Hiking Maps. If nothing else has worked, completely uninstall KOMPASS Outdoor & Hiking Maps then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KOMPASS Outdoor & Hiking Maps not working

2. Fix KOMPASS Outdoor & Hiking Maps Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KOMPASS Outdoor & Hiking Maps be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KOMPASS Outdoor & Hiking Maps not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KOMPASS Outdoor & Hiking Maps may not be able to connect to the Internet when running in the background.