Contact myVideoIdent Customer Service

Why should I report an Issue with myVideoIdent?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Atruvia AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Looking at other reviews I can confirm a basic queue counter (just approximate numbers, no ETA needed) would be nice in case it's busier and takes a longer time to get connected.

2. The identification process is OK, the guy was nice and polite and everything went smoothly...It took multiple tries over many days to use this app.

3. I know that's a rather weird edge case but to do so I had to switch my OS language and reboot, there's no option to select a language within the app.It took a whole day and a half to finally get identified.

4. Verification process was complete within 5 minutes with a friendly employee on the other end.

5. I got connected instantly (late afternoon) and was treated very friendly.I had to connect several times before it worked.

6. I went through the whole process 3 times after 20 attempts to finally get approved.I had a very smooth experience with this app.

7. And to think they sell their services to banks, and those banks pay money for it :((Wasn't able to deliver SMS to my mobile number in Cyprus.

8. For me it took less than one minute to get connected on a Saturday noon.

9. You wait and wait with no counter, no clue if the app actually works or not... It just says wait for connection.

10. To avoid any confusion I wanted to run the process in German.

11. I usually have my phone set to English despite being a German native speaker.

1. Fix myVideoIdent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myVideoIdent: Restarting the app will resolve most errors.
2. Update the myVideoIdent App. Here is how:
   1. On Android goto PlayStore » Search for "myVideoIdent" » Open myVideoIdent » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myVideoIdent » click "UPDATE".
3. Clear myVideoIdent app cache: Clearing cached data will force your app to retrieve the latest data directly from myVideoIdent servers.
   1. On Android, goto Settings » Apps » Select "myVideoIdent" » click Storage » click "Clear Cache".
4. Check myVideoIdent app permissions. If any of these permissions required to use your device's features are disenabled, myVideoIdent might not work.
5. Uninstall and reinstall myVideoIdent. If nothing else has worked, completely uninstall myVideoIdent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myVideoIdent not working

2. Fix myVideoIdent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myVideoIdent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myVideoIdent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myVideoIdent may not be able to connect to the Internet when running in the background.