Learn how to cancel myVideoIdent subscription on iPhone, Android, Paypal or directly.


Table of Contents:

  1. Cancel on iphone
  2. Cancel on android
  3. Cancel on Paypal
  4. Cancel via Email
  5. Cancel on Website


Reading time: 41 seconds

Cancel myVideoIdent Subscription on iPhone & iPad

  1. On your phone, open "Settings" and tap your Apple ID profile.
  2. Click "Subscriptions" and select "myVideoIdent".
  3. Click "Cancel Subscription" and confirm the cancellation.

Alternative method via AppStore:

  1. Goto the Appstore » your Profile » Subscriptions.
  2. select "myVideoIdent" and click "Cancel Subscription".


cancel myVideoIdent subscription 1 cancel myVideoIdent subscription 2


Cancel myVideoIdent Subscription on Android


  1. Launch the PlayStore app and click the hamburger menu icon.
  2. Select "Subscriptions" » tap "myVideoIdent" » click "Cancel Subscription".
  3. Your subscription to myVideoIdent will now be canceled.


Cancel myVideoIdent Subscription on PayPal

  1. Sign in to your PayPal Account and click "Settings ".
  2. Select "Payments" and click "Manage Automatic Payments".
  3. Under Automatic Payments tab, click "myVideoIdent" or "Atruvia AG" » "Cancel".
  4. You are now unsubscribed from myVideoIdent


Cancel myVideoIdent via Email

  1. Open your email app
  2. Provide all the relevant information regarding your account.
  3. Provide a reason for the cancelation.
  4. Send the email to smartphone@redacted... Login to see email.

Alternatively, you can directly ask myVideoIdent customer service to cancel your subscription using the form below:



Email Support directly



Chat with our AppContacter AI Support



Cancel Subscription Directly on myVideoIdent's Website

  1. Visit their website - http://www.fiduciagad.de and login to your account.
  2. Goto your profile or account page and click "Billings" or "Subscriptions".
  3. Click "Cancel" to remove your subscription.

About myVideoIdent App

cancel myVideoIdent howto cancel myVideoIdent guide

1. Video identification allows you to verify your identity for banking transactions or SIM card activation and a number of other matters where proof of identity is required by law.

2. You will be guided through the verification process step by step, allowing you to prove your identity with just a few clicks and in no time at all.

3. Using the myVideoIdent app, for instance, you can easily verify your identity without having to go to a bank or post office.

4. Besides the app, you will also need valid proof of identity and a reliable internet connection.

5. Take advantage of the freedoms offered by the myVideoIdent app now and enjoy the extra time and flexibility it provides.

6. VideoIdent is a secure, officially recognised standard for proving your identity.

7. This step of the process is carried out by our partner IDnow GmbH.

8. For verification, you will be connected to one of our Ident experts via video chat.

9. It is up to you where and when you want to carry out the verification process.

10. On occasions, you just don’t fancy leaving the house – when the weather is bad, for example.

11. But luckily, some things can be done from the comfort of your own home.

12. It will only take a few minutes and is completely free of charge.

13. The app is now available in German and English.

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