Contact BVG Tickets Customer Service

Why should I report an Issue with BVG Tickets: Bus, Train & Tram?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Berliner Verkehrsbetriebe (BVG) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Avoid waiting in line in busy train and metro stations and skip using ticket machines by connecting the BVG Tickets app with payment methods such as Amazon Pay, credit card, direct debit (SEPA), Google Pay, PayPal, prepaid or express purchase (registration and payment with Google Pay, PayPal).

2. With the BVG Tickets app you can purchase any type of ticket for travel in Berlin, whether you are on your train journey to work or on the subway home from Berghain.

3. We’ve got you covered for any type of ticket you need in Berlin whether you’re taking the train to Schöneberg, taking the subway in Kreuzberg, getting the bus in Neukölln or riding the tram in Prenzlauer Berg.

4. BVG Tickets is the official ticket purchasing app for public transport in Berlin!

5. All you need to do to get your next train, subway, tram or bus ticket straight to your phone is to register by using your email address, password, first and last name... that’s it.

6. BVG Tickets offers a ticket purchasing service only and does not contain any other kind of travel information.

7. You can get anywhere at any time with the type of BVG transport ticket to suit your needs, whether you are a Berlin local or a visiting tourist.

8. With BVG Tickets you can buy tickets for train, subway, tram, and bus from the official source and travel anywhere in Berlin.

9. We guarantee that buying your Berlin transport tickets through the app will save you time on any purchase.

10. With the ticket, you can use the entire public transport system, including regional trains, throughout Germany.

11. We will provide you with the ticket as a mobile phone ticket or as an electronic FahrCard in good time before the nationwide launch.

1. I would work on making the process smoother and better explanation to the rules of each tickets.Used to really like the app but lately when I try to use a 2h ticket or a short trip it doesn't find my location and I can't search for it either.

2. When I try to select the departure station to activate a part of a bundle of tickets, I cannot find my current location station, and I also cannot find it in the search.After the last update, I can't log in into any of your apps (I have three of them).

3. Can't buy tickets now, not by Google pay and not by credit card, are there any other options?Can't select starting stop, the map is just empty and search function doesn't work as well.

4. Meaning if you're out of internet (90% of train area), some rude conductor will fine you and tell you that it's not his problem.1.9.22 Can't buy a ticket, 3d verification times out.

5. Very useful compared to buying the physical ticket most of the time, especially when I have the monthly ticket, I am less likely to forget the ticket if its on my phone.

6. Sometimes it takes over 10 to 15min to complete a purchase, making me miss my ride out of fear of getting a ticket because the app does not work.

7. Very disappointing.Crashes all the time, and needs internet to retrieve an active ticket.

8. It's a bit stupid that although you use the app, you always have to have another physical ticket .there seems to be a bug after I recently updated the app on my Android phone.

9. There is one thing that drives me crazy though: once the ticket is activated , you can't activate another one .

10. The app is just unusable with PayPal, you cannot remove tickets from the cart, you cant pay without a registration.

11. Permissions are all turned on though.I have never experienced so much struggling with an app dedicated to buying public transportation tickets.

1. Fix BVG Tickets Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BVG Tickets: Restarting the app will resolve most errors.
2. Update the BVG Tickets App. Here is how:
   1. On Android goto PlayStore » Search for "BVG Tickets" » Open BVG Tickets: Bus, Train & Tram » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BVG Tickets » click "UPDATE".
3. Clear BVG Tickets: Bus, Train & Tram app cache: Clearing cached data will force your app to retrieve the latest data directly from BVG Tickets servers.
   1. On Android, goto Settings » Apps » Select "BVG Tickets: Bus, Train & Tram" » click Storage » click "Clear Cache".
4. Check BVG Tickets app permissions. If any of these permissions required to use your device's features are disenabled, BVG Tickets might not work.
5. Uninstall and reinstall BVG Tickets. If nothing else has worked, completely uninstall BVG Tickets then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BVG Tickets not working

2. Fix BVG Tickets Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BVG Tickets be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BVG Tickets not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BVG Tickets may not be able to connect to the Internet when running in the background.