Contact mySSEMC Customer Service

Why should I report an Issue with mySSEMC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Information Solutions Cooperative to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My account kept emptying out faster than expected and I was extremely confused, the average estimation was what I assumed was that days payment amount but instead of paying 5 for that day like I expected I payed 9.

2. I'll take an email! What's the app good for if it don't help you out.The app gives you an average estimation rather than a daily estimation which doesn't really make since when you're doing prepaid.

3. This frustrates me and I feel like it's a minor thing that can easily be improved upon, unless I just haven't figured out how to fix it.There is no reason so many ppl are having problems logging in.

4. Anything.I cannot login to my account, my email is right and so.is my account number.

5. No paper bill in the mail and I can check my statement or pay anytime day or night.

6. This app would be perfect if it wasn't for this problemNever works...there are times that my correct name and password don't work.

7. I also have biometric accessible, but it never ask me for it most of the time.Easy to use and a great time saver.

8. They are all turned on on my phone and never do I get a notification saying the bill is low.

9. This app needs a new updated or make a newer one cause this is ridiculous.

10. Have never had any problems until nowI lliked it be for the update.

11. Send me a notification so I can know the money is low.

1. Fix mySSEMC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mySSEMC: Restarting the app will resolve most errors.
2. Update the mySSEMC App. Here is how:
   1. On Android goto PlayStore » Search for "mySSEMC" » Open mySSEMC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mySSEMC » click "UPDATE".
3. Clear mySSEMC app cache: Clearing cached data will force your app to retrieve the latest data directly from mySSEMC servers.
   1. On Android, goto Settings » Apps » Select "mySSEMC" » click Storage » click "Clear Cache".
4. Check mySSEMC app permissions. If any of these permissions required to use your device's features are disenabled, mySSEMC might not work.
5. Uninstall and reinstall mySSEMC. If nothing else has worked, completely uninstall mySSEMC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mySSEMC not working

2. Fix mySSEMC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mySSEMC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mySSEMC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mySSEMC may not be able to connect to the Internet when running in the background.