Contact Sync Customer Service

Why should I report an Issue with Sync for DJI Osmo. Download 4K?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KM.COMPANY to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It finds the device and be able to see the code on the device and allowed to connect however OSMO Action keep showing "Playback in progress..." and the phone (Galaxy S10+) showing the spinning wheel.When it connects to network, the app freezes.

2. And when it doesn't freeze, the camera screen says, 'Live Feedback Playing' yet the screen is blank.This app is JUNK JUNK JUNK... Been trying to connect to my new Osmo Action for 30 minutes.

3. The connection to my camera is flaky at best and I have to go through power cycling the camera and phone in a certain order for it to connect but even worse is the stability when trying to playback clips.....crashes everytime.

4. Once in awhile it will connect long enough for my to verify the connection code, then ot goes right back to scanning and trying to connect again.I just bought this device and downloaded the app but when the app is searching for it to activate it, though the two are laying side by side, it keeps saying device not found.

5. I ALREADY PAID FOR THE CAMERA! Let me have my footage!I can not connect to my OSMO Action camera.

6. How am I supposed to use this if I can't activate it? Looks like I will be returning it.This app is very helpful for download original media on the go and does many more things with your Osmo Pocket.

7. I regrettably upgraded to the pro version also.I bought the Osmo pocket which came with an adapter to plug into my phone.

8. The old app allowed me to control the camera from my phone and import the footage.

9. Now I have no control over my camera from the phone and the only way to export the media is with a watermark unless I pay for a pro subscription.

10. Possibly an update will make compatible.DJI OSMO ACTION would not complete sync after accepting code.

11. I have a brand new camera and Flagship S21 Ultra, all firmware is up to date.

1. Fix Sync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sync: Restarting the app will resolve most errors.
2. Update the Sync App. Here is how:
   1. On Android goto PlayStore » Search for "Sync" » Open Sync for DJI Osmo. Download 4K » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sync » click "UPDATE".
3. Clear Sync for DJI Osmo. Download 4K app cache: Clearing cached data will force your app to retrieve the latest data directly from Sync servers.
   1. On Android, goto Settings » Apps » Select "Sync for DJI Osmo. Download 4K" » click Storage » click "Clear Cache".
4. Check Sync app permissions. If any of these permissions required to use your device's features are disenabled, Sync might not work.
5. Uninstall and reinstall Sync. If nothing else has worked, completely uninstall Sync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sync not working

2. Fix Sync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sync may not be able to connect to the Internet when running in the background.